H & M Nails & Spa

+1 248-905-9999

29075 Southfield Rd, Southfield, MI 48076 United States of America

Open Today: -

Quick Facts About H & M Nails & Spa

H&M Nails & Spa appears to have a mix of strengths and weaknesses based on the comments provided.

Starting with the strengths, many customers praised the quality of the work done by certain nail technicians. Ricky, in particular, was mentioned for doing a beautiful job consistently and creating unique designs. This suggests that there are some skilled and talented individuals working at the salon. The comments also mention that the designs are neat and that the paint job is perfect. This indicates a good attention to detail and precision in their work.

Customers also complimented the friendliness and kindness of the staff. Some mentioned having been coming to the salon for over a year and have had positive experiences with the techs, who exhibit different personalities. This suggests that the staff is capable of creating a welcoming and comfortable environment for their clients.

Another strength mentioned by a customer is the affordability of H&M Nails & Spa compared to other salons in the area. This implies that the prices are reasonable and competitive, making their services more accessible to a wider range of customers.

Moving on to the weaknesses, one common complaint was the durability of the nail polish. Multiple customers stated that the gel polish or dip powder they got did not last as long as expected, with some experiencing chipping and the polish coming off within a week or even a couple of days. This suggests that there may be issues with the quality of the products used or the application technique.

Another weakness highlighted by several comments is the cleanliness and overall experience of the salon. One customer mentioned that the quality has gone down significantly over the last two years, with complaints about reusing tools and the salon not being clean. This indicates a decline in the standards of cleanliness and hygiene, which can be a major red flag for customers seeking a safe and sanitary environment.

Additionally, some customers mentioned feeling rushed or ignored by the staff. One customer mentioned not receiving proper direction after walking in, while another mentioned a technician playing on their phone. These experiences reflect a lack of professionalism and attentiveness, which can lead to dissatisfaction and frustration among customers.

Another weakness mentioned is the salon's limited service options. One customer expressed disappointment in not being able to get a regular manicure and being forced to use shellac instead. This suggests a lack of flexibility in catering to different preferences and needs.

Lastly, there were concerns about the salon's cash-only policy on weekdays, which can be inconvenient for customers who prefer using other payment methods. Additionally, the mention of using their own ATMs may raise concerns about potential hidden fees or security risks associated with using them.

In conclusion, while H&M Nails & Spa has some strengths such as skilled technicians, a friendly staff, and reasonable prices, there are also significant weaknesses including issues with durability, cleanliness, professionalism, and limited services. These weaknesses can potentially overshadow the strengths and lead to customer dissatisfaction.

Best TL Reviews

Brought my 7 year old niece in to get her nails done and not only did they only offer gel nail polish not even two days later on vacation did all her polish come off. They forced a service that couldn’t even hold up! Complete waste of money and service was awful. Not to mention the cash only on the weekdays forcing you to use their atms! STAY FAR FAR AWAY FROM here if you’re looking for quality

Ricky does such a beautiful job everytime. Also, very neat and his designs are unique.

I came to get a pedicure and dip powder. I spent 110. I went out of town and my nails were coming off!! It was not even a week later!! I come back and go straight to the nail salon. The guy like you waited too late, sir if I’m out of town how can I come back to the salon??!!. At first they were saying I need to pay, I informed them I wasn’t going to pay anything because I already paid 110 and my nails should of lasted at least 2 weeks! They fixed the 3 nails.I know she seen them other nails that look like they will pop off at any moment.Honestly they all should of been redone!! I just won’t be returning, I paid way too much for my nails to not last!!!

Don't believe the bad reviews from people with no manners, patience and are unaware of how to act in public and be cordial. You get the attitude you give out in the world.

Extremely friendly and kind. I've been coming to this nail salon for over a year by recommendation of a friend. Great job everytime, wonderful shape and perfect paint job. From all the different techs I've had. I get gel overlay with shellac on top. They are not overpriced as other nail salons in the area and they do a much better job.

I've never waited longer than 10 mins with no appointment, but I know better than to go anywhere at peak hours if I don't have time to wait. They are not rude to minorities, that's ridiculous. And I've had talkative and quiet techs, all different personalities. They are not here for your entertainment, they are here to do a great job by concentrating.

The quality of this establishment has gone down significantly over the last two years. It’s not clean, they re-use tools, and the overall experience is just not what it used to be. They don’t provide regular manicures and will try to force you to use shellac. I’m disappointed in the experience and recommend finding another place as it’s not worth the money.

This salon is hit or miss depending on who you get. Overall they do good nails. However my shellac here chips which I’ve never had that happen before anywhere else. They do good pedicures as well.

Okay so I went here because my job requires covid testing every week and my nails were so back after 4 months of lockdown

I’ll say this much I really enjoyed my first experience they did a thermometer check had suitable dividers for social distancing my pedi was amazing and my full set is great as well

the only reason I have three stars is because I need to see how long the nails hold up

Walked in to get my nails done and the woman told me they would have time to do a fill and a pedicure she did not give me any direction on what to do next and so I just stood there and then she said another gentleman would help me. he was too busy playing on his phone. I asked if he would be able to help me because he continue to play on his phone and he told me I needed to sit down and put a mask on. I asked him why I had to wear a mask if he was not wearing one or any of the other employees and he said because it made his ears hurt. I told him I would go elsewhere and he told me good luck with that. Absolutely unprofessional and I am not surprised at all after reading the reviews now