Head North Hair Salon

+1 231-744-8444

200 Holton Rd B, North Muskegon, MI 49445 United States of America

Open Today: -

Quick Facts About Head North Hair Salon

Head North Hair Salon has a mix of positive and negative comments, reflecting both strengths and weaknesses of the salon.

Starting with the strengths, many customers appreciate the overall experience at the salon. The atmosphere is described as kind and the service is commonly praised as being nice and polite. This suggests that Head North Hair Salon has friendly and helpful staff who create a welcoming environment for their clients. Additionally, there are multiple comments mentioning specific stylists who are highly skilled and knowledgeable. This indicates that the salon employs talented professionals who can deliver desired hairstyling results.

Another strength mentioned by customers is the ability of certain stylists to understand and fulfill specific requests. For instance, Chelsea managed to transform one customer's hair from being thick and dyed black to achieving the desired blonde look in just one session. This suggests that the salon has stylists who are experienced in achieving specific hair goals and are capable of providing the desired outcome.

Furthermore, Head North Hair Salon exhibits good customer service by addressing customer complaints and rectifying mistakes. One reviewer recalls a horrible haircut experience, but the salon gave a full refund and fixed the hair as best they could. This indicates that despite the initial negative experience, the salon took responsibility and made efforts to make things right for the customer. Customers appreciate this level of care and attention to customer satisfaction.

On the other hand, there are weaknesses mentioned in the comments that need to be addressed. One recurring issue is inconsistency in the quality of service provided by different stylists. Several comments warn potential customers to be selective about who they see at the salon, as there is a stylist who is described as having no business touching anyone's hair. This indicates a lack of uniformity in the skill level of the stylists at Head North Hair Salon, which can lead to unsatisfactory hairstyling outcomes for some customers.

Another weakness is highlighted by a customer who noticed a mistake in the haircut after leaving the salon. The hairstylist initially insisted that the cut was correct, which created frustration for the customer. This suggests a lack of effective communication between the stylist and the customer, resulting in a negative experience.

Furthermore, while some customers mention talented and professional stylists, others do not specify the stylist they visited. This lack of consistency in stylist quality may lead to mixed experiences for customers who do not have prior knowledge of the stylist's expertise.

In conclusion, Head North Hair Salon has strengths in terms of creating a welcoming and kind atmosphere, employing talented and knowledgeable stylists, and providing good customer service by addressing complaints. However, there are weaknesses in terms of inconsistency in stylist quality and communication issues that can lead to unsatisfactory outcomes for some customers.

Best TL Reviews

literally love this place. I've only ever had one problem with them, which was back in like 2020. I wanted to get my hair dyed a like sliver and black ombre sort of color and they gave me a brown and blonde balayage... it was nothing similar to what I wanted. but that's the stylist's fault lol

still love this place tho and it's the only place I'll ever go to get my hair done :)

edit: okay so I actually went to go get my hair cut that same day and I loved it!! :)

There are some very talented and knowledgeable stylists there but there is also a stylist who has no business touching anyone’s hair. My hair was absolutely butchered, the worst haircut I’ve ever seen or received. I asked for a trim, and I ended up having several inches taken off with the worst layers ever. It looked horrific and I could’ve done a better job myself. It took me years to grow out my hair to that point and now I’m back to square one because of this. That being said, I called and explained how upset I was and they gave me a full refund and fixed my hair the best they could. I am not happy whatsoever and I absolutely hate my hair right now, but the gal who fixed my hair was very understanding and did good work at fixing the horrible cut. Be VERY selective about who you see if you go here. I am EXTREMELY upset.

I went to Chelsea, I love the outcome!! From my hair being super thick and previously being dyed black from box dye and she got my hair blonde and exactly how I wanted in one session!! She also is very helpful to find and get you the hair products you need!! Would recommend her for anyone!!

Went in for a haircut, my hair was somewhat wet when I left. Went home worked around the yard, went in took a shower and dried my hair, that's when I noticed she forgot to blend in my left side. Went back and told her what she had done, she insisted that it was cut right. So I asked another stylist, and she said it needs to be recut. The girl that had cut it the first time got an attitude. Why? I don't know. But that kinda turned me off to the place.

The service there is so nice so are the people I had Chelsea Renick do my hair she’s literally the best

Everyone was very kind. They did a great job cutting my sons hair.

I get my hair cut there by usually a different girl every time and I've always been satisfied. Very polite as well.

I have been in a few times to get my hair braided and washed and my eyebrows waxed. I have seen Kirsty every time. She is always professional, on time, and does an amazing job. She is personable and makes me feel comfortable. I recently had a major surgery and was unable to wash my own hair. Kirsty was able to get me into the soonest available appt and I left feeling so much better. She is an amazing stylist and I plan to continue to see her for all my future salon needs!