Quick Facts About Hollywood Nails & Spa
Hollywood Nails & Spa has received both positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the salon, we will take into account the various comments provided.
Starting with the strengths, one of the customers mentioned that the salon was very nice and friendly. This indicates that the staff is welcoming and creates a positive atmosphere for customers. Additionally, Tracy was praised for doing an amazing job on someone's nails. This suggests that the salon has skilled and talented technicians who can provide high-quality services.
Another positive aspect mentioned is the proper deep cleaning and exfoliating done by the nail technicians. This indicates that the spa takes hygiene and cleanliness seriously, which is important for customers seeking a safe and sanitary experience. The mention of nice clean pedi tubs and new equipment further emphasizes this point.
Now, moving on to the weaknesses, there are several instances of poor customer service mentioned by customers. One customer had an unpleasant experience with a technician who had an attitude and did not provide satisfactory service. Another customer mentioned that the staff seemed annoyed and impatient when they took time to choose their nail colors. These instances of poor customer service can create a negative impression and leave customers dissatisfied.
Another weakness highlighted is the inconsistency in the quality of the services. One customer mentioned that their nails had bubbles and were not the same shade, while another mentioned that their pedicure left their feet feeling like sandpaper. This suggests that the salon may lack consistency in delivering high-quality services, which can result in a negative customer experience.
Furthermore, there was a customer who complained about the excessive number of coats of polish applied during a manicure. This suggests that some technicians may lack skill and expertise in providing a smooth and even application of nail polish. Additionally, a customer mentioned that the process of removing the nail polish took hours and caused damage to their nails. This indicates that the salon may not have proper techniques or products for gentle and effective nail polish removal.
One significant weakness highlighted in a comment is the lack of transparency regarding an injury. A customer's daughter had her pinkie cut, but the salon did not inform the customer about it. When the customer called to address the issue, the staff member initially denied any knowledge of the incident. This lack of communication and attempt to cover up a mistake indicates a lack of professionalism and disregard for customer well-being.
In summary, Hollywood Nails & Spa has strengths in providing a nice and friendly environment, skilled technicians like Tracy, and a focus on deep cleaning and hygiene. However, weaknesses include instances of poor customer service, inconsistency in service quality, issues with polish application and removal, and a lack of transparency regarding injuries. Addressing these weaknesses can help the salon improve customer satisfaction and overall reputation.
Best TL Reviews
It was my daughter and I’s first time at this nail salon. The lady I had had very poor customer service. While she do my pedicure she also did her cleaning side work. I asked when do you close, she say 6 pm. The time was 5 pm. She put some lotion on me and left to do her cleaning and come back with hot towels and hot stones. She used hot towel to wipe the lotion off my legs, but didn’t use the hot stone on me. She started to paint my nails and the color wasn’t smooth. She had an attitude and said “oh you don’t like the color “ she wiped it off and told me to pick up different color. Come to finish pedicure. They were supposed to do my manicure, but she just filed it and was going to color with no manicure, so I told her never mind. We paid and walk out to find out that they cut my daughter’s pinkie . They never informed me while I was there. My daughter was so scared she threw up in her mask and didn’t want to come back. When I called, the one who answered the phone didn’t know anything about it. But the person who cashed me out was the one who cut my daughters pinkie and he said absolutely nothing. She didn’t believe me and told me to go back to prove that they cut my daughters pinkie. So, I sent a picture to her. She apologized and was only willing to give $30 back. But this is too late the damage is already done. All I wanted was for them to tell me when my daughter got hurt so I could comfort her when she was scared. But instead, they tried to cover it up.
Very nice & friendly nail salon. Tracy also did an amazing job on my nails. Thank you all so much, I will be back!
I went here with my little sister and we both got gel manicures. They told us to pick our colors and when we didn’t immediately pick a color and we were comparing what we should get they seemed to get very annoyed and impatient. Then when she was doing my nails I had picked a sparkly color that looked very solid in the preview, however when she was applying it she said I needed a base coat so she went and got a base coat and finished my nails. For one she didn’t even pain my whole nail the edges of my nails were missing polish and they charged my little sister 25 and me 30. Why was mine more expensive we got the same thing the only difference is I needed a base coat which shouldn’t be charged more. Anyway 2 days later my little sisters and my gel started pealing. Never coming here again.
Manicurist was new. After an hour and a half he finished. Had FIVE coats of polish!!! Told manager/owner it was the worst manicure I ever got in my life. She came over and put another two coats on to try and unstreak it. Left there with SEVEN coats of polish on my nails.
Terrible, do NOT go here. I got my nails done, with a simple nail polish, and right after it was done, my nails were raggedy, and uneven. After asking for my nails to be readjusted and filed, I was greeted with irritation and frustration from one of the employees. After a few weeks of getting them done, I couldn’t stand it and I had to get the nail polish off my nails. That process took hours to do. The nail polish was stuck to my nail and ripped off several pieces of my nail.
I am giving the place a 5 star because of one technician TRACY. She is the absolute best. She has never disappointed me. Very pleasant and professional and knows how to make my nails look just how I want them. I always have my acrylic done by her and pedicure done by whoever is available. Most times my pedicure has an issue unless Tracy also does them but I always want both manicure and pedicure done at the same time. Try her and thank me later. ????
I have been occasionally coming here between home pedicures (balling on a budget) to get the proper deep cleaning and exfoliating that the nail techs can do.
I've been seeing Hana specifically, and she has done a WONDERFUL job every time being thorough and yet sensitive. Warm reception each visit and always feel welcome here.
Nice clean pedi tubs wrapped over and new equipment used for services.
Not happy with my nails or toes the last few times… bubbles in my nails, none are the same shade, the ends are over polished if that’s a thing and my feet feel like sandpaper. I will never come back.
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Hollywood Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Wi-Fi
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 11:00 AM - 08:00 PM |
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| Tuesday | 11:00 AM - 08:00 PM |
| Wednesday | 11:00 AM - 08:00 PM |
| Thursday | 11:00 AM - 08:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 11:00 AM - 07:00 PM |
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