Hosi Fish Chips and Chinese Take Away

+44 1782 517508

78 Kingsfield Rd, Biddulph, Stoke-on-Trent ST8 6DR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Hosi Fish Chips and Chinese Take Away

Hosi Fish Chips and Chinese Take Away place has received a mix of positive and negative comments. This allows us to evaluate their strengths and weaknesses more comprehensively.

Starting with the strengths, many comments complimented the quality of the food. Words such as "lovely," "amazing," and "tasty" were used to describe the food, suggesting that Hosi offers a satisfying culinary experience. This indicates that the chef and kitchen staff possess skill and expertise in preparing delicious meals. Moreover, multiple comments praised the delivery service, highlighting that the food arrived on time and was still hot. This suggests that Hosi values customer satisfaction by ensuring prompt and efficient delivery.

Another strength mentioned in the comments is the pricing. One customer mentioned that the prices at Hosi are fair, implying that customers receive value for their money. This is an important factor for many individuals, as affordability plays a role in decision-making when choosing a takeaway. Additionally, the option to receive a free large bottle of coke for orders over £35 is seen as a generous offer, enhancing the overall customer experience.

The menu at Hosi was also mentioned positively. One comment states that they have a large menu to suit the family, indicating that there is a wide range of options available to cater to different tastes and preferences. This is appealing to customers, as it provides them with a variety of choices when selecting their meal.

Moving on to the weaknesses, one common complaint is the attitude of the lady who takes the orders. Several customers found her to be rude and abrupt. This can be a significant weakness for a business that relies heavily on customer interaction and service. A polite and friendly staff is essential in creating a positive and welcoming atmosphere for customers. The negative comments regarding the staff's behavior suggest that Hosi may need to address this issue and provide customer service training to their employees.

Another weakness highlighted in the comments is mistakes in the orders. One customer mentioned receiving the wrong dish. While they were understanding about the mistake, it still affected their overall satisfaction. Attention to detail plays a crucial role in maintaining customer trust and loyalty. Mistakes in orders can lead to customer disappointment and dissatisfaction, potentially discouraging repeat business. Hosi should consider implementing measures to minimize order errors, such as double-checking orders before handing them over to customers.

Furthermore, there were complaints about long waiting times. One customer mentioned that their order was not ready even though they arrived to collect it at the specified time. This can be frustrating for customers who expect their food to be prepared as promised. Long waiting times can result in a negative customer experience and impact the reputation of the business. Hosi should work on improving their processes to ensure orders are ready on time.

In conclusion, Hosi Fish Chips and Chinese Take Away place has several strengths, including the quality of their food, efficient delivery service, fair pricing, and a diverse menu. However, they also have notable weaknesses, such as rude customer service and mistakes in orders. Addressing these weaknesses by providing training to staff members and improving order accuracy and waiting times will help enhance the overall customer experience and strengthen Hosi's position in the market.

Best TL Reviews

Lovely food, delivery good, excellent all round. Will definitely use Hosi again

Really enjoyed my meal delivered on time and still hot. Merry xmas

The food is amazing! Yeh the lady is abrupt and to the point but I'm not ordering a takeaway for a friendly chat.

The other reviews are a bit precious. If you understand that some people are just to the point and don't want to appease you then you'll be fine.

Only reason I don't give it 5 stars is they got my order wrong. I got black bean sauce not vegetables in black bean sauce. I can get over that.

The lady who takes the orders is an absolute nightmare. Made an order for COLLECTION 2hrs in advance. Was stood inside waiting for it for 35 minutes. Walked away. Rang her after and she screamed down the phone that the order was now ready - 3 hours after ordering. Absolute joke. Maybe hire more staff before taking orders that you can’t even do. Would offer 0 * but no option. Will never ever order there again, they haven’t a clue what they’re doing.

Nicest Chinese in Biddulph. Dropped off a bit when Danny left. But all very similar now when he had it. Beats all the others in the town. Chow mien is ????

I've always loved Hosi's food, having been a regular customer for two and a half years. Their prices are fair, and their meals are tasty, without being loaded with salt (unlike some other local takeaways).

They have a large menu to suit the family, and orders over £35 get a free large bottle of coke, which is nice for a binge night! All in all, can't fault them!

Rang order through at 18.05, and was told our order would be ready in 20mins .

Arrived at 18.30 to collect food to find it hadn't even been started, it was eventually ready at 19.03.

Not impressed at all.

If they had told me it was going to be an hour I could of gone elsewhere ????

The food is lovely but sadly tonight will be the last money I spend there due to how rude the lady is who takes the orders. There is no need for her rudness. Shame as I'm not the first person to complain.