JADE GARDEN

+44 121 525 9379

365 High St, Carter's Grn, West Bromwich B70 9QL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About JADE GARDEN

Jade Garden, a Chinese takeaway located in West Bromwich, has received various comments, both positive and negative, about its strengths and weaknesses. In order to provide an analysis of this restaurant, we will examine the comments and categorize them accordingly.

Strengths:

1. Quality of Food: Many customers have praised the food at Jade Garden, stating that it is amazing and fantastic. Specific dishes like the duck in plum sauce and egg fried rice have been highlighted as exceptional.

2. Friendly Owner and Staff: Numerous customers have commended the owner and staff for their friendliness and politeness. This indicates a positive customer service experience and contributes to a welcoming atmosphere.

3. Great Prices: The affordability of Jade Garden's menu is mentioned by customers as a strength. The combination of good food and reasonable prices is likely to attract more customers to the restaurant.

4. Longevity: One customer mentions being a customer for 13 years, indicating that Jade Garden has been successful in retaining customers over an extended period. This suggests a consistency in quality and service.

Weaknesses:

1. Quality Control: A customer expresses disappointment about the quality of the chips, stating that they seemed old. Another customer mentions the food tasting out of date. These comments indicate a potential issue with quality control and freshness of ingredients.

2. Inconsistency in Food: Another customer reports that their wife experienced stomach cramps after eating food from Jade Garden. This inconsistency in food quality and its impact on the customers' health raises concerns about potential food safety issues.

3. Unprofessionalism of Staff: A customer mentions being disappointed by the unprofessional behavior of staff when taking orders over the phone, as well as their indifference towards late and incorrect orders. This reflects poorly on the restaurant's professionalism and customer service.

4. Order Accuracy: Several customers mention that their orders were incorrect or missing items. This indicates a lack of attention to detail and accuracy when preparing and packaging orders.

Based on the comments provided, it is clear that Jade Garden has strengths, such as the quality of its food, friendly staff, and affordable prices. These positive aspects have contributed to a loyal customer base over time.

However, the weaknesses identified, including issues with quality control, consistency in food quality, unprofessionalism of staff, and incorrect orders, are areas that need improvement. These weaknesses have the potential to harm the restaurant's reputation and deter potential customers from returning.

In order to address these weaknesses, Jade Garden should consider implementing the following strategies:

1. Quality Control Measures: Regularly inspect and evaluate the freshness and quality of ingredients, particularly the chips, to ensure that customers receive food that meets their expectations.

2. Food Safety Protocols: Review and improve food handling and storage practices to prevent incidents of food poisoning or discomfort. Providing staff with proper training and conducting regular inspections can help maintain food safety standards.

3. Customer Service Training: Provide comprehensive customer service training to all staff members, emphasizing the importance of professionalism and attentiveness to customer needs. This should include addressing late or incorrect orders promptly and appropriately.

4. Order Accuracy Protocols: Implement protocols to improve order accuracy, including double-checking orders before handing them to customers or using software systems that can aid in order management.

By addressing these weaknesses, Jade Garden can build upon its strengths and improve the overall dining experience for its customers. Adhering to quality control, prioritizing food safety, fostering professionalism in staff, and ensuring order accuracy will likely lead to enhanced customer satisfaction and increased loyalty.

Best TL Reviews

THE BEST CHINESE IN West Bromwich.

The food is amazing especially the duck in plum sauce and egg fried rice.

The owner and staff are friendly.

Great prices.

I recommend this take away above all others in the area.

13 years a customer.

Deeply offended by the food on offer tonight.

Chips were made in 1998 by the looks.

I've put up with the chips and the the other produce the last few times HAD ENOUGH NOW.

Update 11 hrs later

Wife's been up most of the night with Stomach cramps.

She ordered differently from me.

I PAY FOR FRESH FOOD I EXPECT FRESH FOOD...

Been using this place for years and it has the best food by far, (5 stars for this).

I’m so disappointed tonight by the unprofessionalism of the staff on the phones taking orders and thinking it’s a joke that peoples orders are VERY late and incorrect.

Without the hard earned cash of your customers, you wouldn’t exist.

Sorry guys, but your staff on the counter tonight have really damaged your reputation.

Bought a king prawn curry efr

Veg chowmain

Prawnton

Kingpawn black bean sauce

Literally never touched anything tasted out of date never had Chinese food that tastes like that never going to order again

Great first time I been here. Staff are friendly. I had a special curry with egg fried rice.????

The food here is fantastic, served nice and hot, served with a sauce which makes it much nicer than other Chinese takeaway. Friendly staff ..will be definitely be visiting again

So I'm sure I ordered curry sauce and chips, but unfortunately there's just a couple of teaspoons of curry in there.

The food from here is absolutely beautiful, never had a bad experience. Always polite on the phone, quick delivery, food is always piping hot on arrival and food tastes gorgeous.

100% recommend to everyone, you won't be disappointed.