Quick Facts About KELLY NAILS (KELLY HAIR & NAIL)
Kelly Nails (Kelly Hair & Nail) has a number of strengths and weaknesses based on the comments provided. In terms of strengths, some customers have had positive experiences with specific nail technicians, such as Benjamin, who is described as doing an awesome job and being very professional. This suggests that there are skilled and capable technicians working at the salon.
Additionally, the salon has received positive reviews in the past, as indicated by the first commenter who mentioned that it had great reviews and was close to their home. This suggests that the salon has been able to provide satisfactory services to some customers.
However, there are several weaknesses evident in the comments as well. One recurring issue is the language barrier between the customers and the nail technicians. This hinders effective communication and can lead to misunderstandings and unsatisfactory results. In one instance, a customer mentioned that there was no one available to help translate what they wanted, resulting in a negative experience.
Another weakness identified in the comments is the lack of structure, organization, and equipment at the salon. One customer mentioned that a new nail technician was not familiar with the location of certain items and had to manually file their acrylic set due to the lack of equipment. This resulted in uneven nails and a lengthy process of three hours. The owner was present but did not intervene or address the issue, indicating a lack of oversight and management.
Multiple commenters expressed dissatisfaction with the quality of service received. Complaints include nails that were cut unevenly, crooked, lumpy, or different lengths. Some customers were dissatisfied with the cleanliness and treatment of their cuticles, while others complained about the lack of skill and experience displayed by the nail technicians.
Price is another weakness mentioned in the comments. Several customers felt that they were overcharged for the services they received, with one commenter specifically mentioning being charged $100 for a full set without any extra embellishments. This suggests that the salon may not offer competitive pricing or value for the services provided.
Additionally, poor customer service was mentioned in some comments. One customer mentioned that a nail technician persisted in cutting their nails despite being told to stop, resulting in injury. Another customer expressed dissatisfaction with the owner's response to their concerns, indicating a lack of willingness to address and resolve issues.
In conclusion, while Kelly Nails (Kelly Hair & Nail) has some strengths, such as positive reviews and skilled technicians, they also have several weaknesses that negatively impact the customer experience. These include language barriers, lack of structure and organization, subpar equipment, varying levels of skill among staff, high prices for the quality of service, and poor customer service. These weaknesses contribute to negative customer experiences and suggest a need for improvements in various aspects of the salon's operations.
Best TL Reviews
I attempted to give this place a shot twice; it had such great reviews and was so close to home.
The first time the nail tech and I were unable to understand each other due go language barrier and there was no one to help translate what I wanted.
The second time I was given a nail tech that was new to the facility who didn’t know where anything was and was asking where things were located I know it was not their fault but the staff around this nail tech were little to no help. I only did a regular pedicure and a full coffin style acrylic set and the nail tech had to manually file my acrylic set instead of using a drill due to lack of equipment and unfortunately did a horrible job making my nails completely uneven. This whole process took 3 hours!!! I was patient and polite despite not liking my nails at all and the owner was there looking at the job and still didn’t intervene. I would have said something for the $90 + dollars I spent on my nails but I had to catch a flight in less the 4 hours something I didn’t consider was going to take that. Needless to say I will no longer come here due to lack of structure and organization.
I am not one to write reviews but I’ve wasted my money twice on something that was not worth it. And I am sorry to the owner because I know a bad review impacts the business. All I’m trying to do is help another person out from a bad experience.
First time at this place because it was recommended to me . I had the worse experience ever ! I hate my nails and pedicure !!! ???? and im getting married tomorrow ! My toes i told her dont cut leave as is !! She filed them round and then to try and fix she filled them super short !!! My acrylics are croked lumpy she didnt clean out my cuticles and cut me the nails look like they were done by a newbie !! Then I was charged 100+ dollars prices are ridiculous !!! Now i have to go somewhere else to fix this mess before my wedding tomorrow …. Never again !!!
Horrible service done my a man. Did not get his name but he was horrible. I asked for a gel pedicure and as he was cutting my toenails, he kept digging to cut the edges of my nails. I told him to stop and to just file them multiple times, seeing as though they were already short. I later go home and come to find out that he separated my nail from the nail bed and if I would not have told him to stop, he would’ve continued to cut all the way down to my cuticle. You would think that they would stop when you tell them to but he kept on going. I would not recommend this nail salon at all! PICTURES ARE PROOF.
Horrible, if I could leave no stars I would!
Lady couldn't understand a thing I was saying, butchered my cuticles and had no idea what she was doing. My nails were all different lengths, thickness,crooked. I walked out in the middle of the session it was that bad. 20+ years of getting my nails done, never had a worse experience.
Please see photos!!! I tried my best to give this place a chance. I wanted to get a particular fall style and that I found online and ended up having something totally differnt. The ombre is painted on and it's not even blending. The tree designs are locked in some gel....This Cost me $85 and never again will I go back???? I asked the nail tech can you do this design she said yes. At the end my nails were thick and lumpy..... I wasted my money and I don't even live close to this place. At the end she said sorry this was a hard design to do. Then she says we did not have the powder for the ombre. I said Theresa why didn't you tell me this from the beginning???? She even knows my nails were fkd up..
The nail tech that does my nails is Benjamin. He does a great job, the only issue I have is the scheduling. If you are running behind even a few minutes, you could be waiting a very long time. Also, some of the customers could get a little rude while they are waiting for their services. One last thing is that I wish there was more of a variety of newer trending colors. Overall, I like the way my nails are done usually.
Benjamin did an awesome job with my nails. Very professional. Took his time, and did exactly what I asked for. Will definitely be back to see him!
I visited kellys establishment today 8/16/2021. I brought my daughter who is 8 years old. it is her birthday & I wanted to treat her to a manicure pedicure. Kelly charged me $65 for a mani pedi on a 8 year old girl. the girl assigned to do the services did not follow directions and did what she wanted to do. she didnt put the right color and burnt my daughters fingers with their tools. I was overcharged $100 for a full set.I didnt get jewels or anything fancy & the person assigned to me also burnt & cut my finger. I spoke with kelly and asked her why is the price so much for poor service. she replied its her new covid prices. I spoke with her again over the phone and she was not willing to reason or listen to my concerns. Please DO NOT WASTE YOUR MONEY!
Place Pictures
KELLY NAILS (KELLY HAIR & NAIL) Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places
Other Places
9. Pro Nails
10. Perfect 4 U