Kenzie Nails

+1 585-544-7754

1965 East Ridge Road, Rochester, NY 14622 United States of America

Open Today: -

Quick Facts About Kenzie Nails

Kenzie Nails has both strengths and weaknesses based on the comments provided. It is important to note that these comments represent the opinions and experiences of individual customers, and may not necessarily reflect the overall quality of the salon.

One of the strengths mentioned in the comments is the quality of the service provided. Some customers praised the technicians for doing a phenomenal job on their nails, making them look and feel professionally done. This indicates that the salon has skilled technicians who are capable of delivering satisfactory results. Additionally, one customer specifically mentioned that they had a great experience during their gel pedicure, with the technician being thorough and attentive to detail. This suggests that the salon is capable of providing a high-quality service in terms of both nails and pedicures.

Another strength mentioned is the convenience provided by the salon. One customer mentioned that they were able to accommodate their last-minute appointment request, which suggests that the salon is willing to work with their customers to meet their needs. This flexibility can be attractive to customers who have busy schedules or unexpected events that require immediate attention.

On the other hand, there are several weaknesses mentioned in the comments. One common complaint is the quality of the nails. Multiple customers mentioned that their acrylics or long sets did not meet their expectations, and some even experienced nails breaking off within a week. This indicates a lack of quality control and raises concerns about the durability of the nail enhancements provided by the salon. Additionally, one customer mentioned that their nails were rushed and could have been neater. This suggests that there may be inconsistency in the level of attention and care provided by the technicians.

Another weakness highlighted in the comments is the unprofessional behavior and poor customer service experienced by some customers. One customer mentioned feeling disrespected and unwelcome after expressing dissatisfaction with the price and job received, which is concerning as good customer service is essential for any business. Another customer mentioned that the salon closed early without informing them, resulting in a loss of trust and a lost customer. These experiences indicate a lack of professionalism and may deter potential customers from visiting the salon.

In terms of pricing, one customer mentioned feeling that the services were expensive, particularly given the quality they received. This raises concerns about the value for money provided by the salon and whether customers feel they are getting their money's worth.

Overall, Kenzie Nails has both strengths and weaknesses. While some customers have had positive experiences with the salon and praised the quality of the service, there are also concerns about the durability of the nail enhancements, inconsistency in the level of care, and negative experiences with customer service. These comments suggest that there is room for improvement in certain areas to ensure a consistently positive experience for all customers.

Best TL Reviews

I came here on Tuesday and got a full long set that cost me $70 on Wednesday several nails started breaking off near where my real nail is I assume they weren’t thick enough. Thursday I came in I asked them can they fix my nails since I paid so much money for them and there already breaking after one day they fixed my nails and then when I’m proceeding to leave tell me I owe them $15 I feel it’s very unprofessional for them to mess up my nails and charge me an additional $15 so basically I pay $85 in total for some nails for wat. I've been here 2 times and both times the same young girl has done my acrylics. Both times they have been terrible quality, and fallen off within a week. the service is not been welcoming or even worth the money.

Going out of town this weekend, desperately needed a fill and two repairs, they squeezed me in and did a phenomenal job. Big thanks to Ducky for getting my shape right, they look and feel very professionally well done and I will be back!

This is my second visit here but my FIRST full set , ombré pink & white ❤️ love them

I am beyond livid with this place and their professionalism. I came to try this salon out and from the pictures on google and from Danny D. Page is what made me want to come here and after the way I was treated and disrespected will be the reason I don’t return being told I was being cheap and poor because I was complaining about the price I was charged which was $60 but the job I received wasn’t worth $60 and I feel if I’m not happy with what is on my body I should be able to get it fixed and not treated the way I was. I felt so unwelcome and disrespected. The only thing nice about this place was the daughter, she was willing to fix my nails and was nice and respectful to me, she wasn’t able to do what I originally wanted but did her best and I appreciate that and even tipped her for doing so.

Jad an appointment t at 2pm. No o e was there. They closed early because of snow. Never called me. Lost a good customer. Go to joy nails!

I went to Kenzie to get "Birthday nails" ????????! One of my customers had gone there months back and had nails I liked, so I decided to try the service. Technician was patient, friendly and knowledgable. Also, payment was quick and easy. I was very happy with the results. Highly recommend!

I love my nails! ???? but I suggest making an appointment because I could tell they were rushing and my nails could've been neater. Overall, nice!

I had a gel pedicure there this afternoon and I can say I have never had a more pleasant experience. I was a little nervous on my arrival as the shop was small and not as new as some… but the actual pedicure was by far the best I have ever had!! The gentleman took his time, was extremely thorough and treated my feet as if they were the only pair he had to do all day. My feet have never felt or looked so good ????