Quick Facts About La Estetica By Luly
La Estetica By Luly has received a mix of positive and negative comments, indicating both strengths and weaknesses of the establishment. In terms of strengths, the hairstylists are notably skilled, as mentioned by several customers who were satisfied with their haircuts and dye jobs. Additionally, they appreciate the fact that some of the hairstylists speak Spanish, which creates a more comfortable and friendly environment for Spanish-speaking customers. The affordable prices are also mentioned positively by a few customers, making it an attractive option for those on a budget. The teamwork and professionalism displayed by the staff is another strength, with one customer praising the consistent quality of their work and mentioning that they always tip well as a result. Finally, one customer mentions that they have tried different stylists and have been generally satisfied, particularly praising the skills of a Cuban hairstylist when it comes to fades.
However, there are several weaknesses that have been pointed out. One common complaint is the inconsistency in pricing. Customers have mentioned that they are sometimes charged different prices for the same service, which can be confusing and frustrating. Another weakness mentioned by multiple customers is the lack of customer service upon entering the salon. Some customers have felt ignored and unacknowledged, which gives a negative impression of the establishment. In addition, one customer had a negative experience with the hairdresser they encountered, as they felt disregarded in favor of a regular customer. This lack of fairness and professionalism can lead to customers feeling overlooked and undervalued. Furthermore, the lack of punctuality is mentioned by a customer who had to wait for 15 minutes without being attended to, while other clients who arrived after them were taken care of promptly. This lack of organization and attentiveness can be a significant weakness for the salon.
Another significant weakness pointed out by a dissatisfied customer is the lack of communication and competence in meeting their hair preferences. They specifically mentioned that their desired haircut and color were not fulfilled, resulting in disappointment and wasted money. Additionally, the customer encountered resistance and rudeness when they requested a fix for the unsatisfactory haircut. This lack of customer satisfaction and poor service contributes to a negative overall experience. Additionally, one customer mentioned that they received a hair dye that was darker than what they had requested, as well as other issues such as the length not being to their liking and the water being too hot. This lack of attention to detail and failure to meet customer expectations reflects poorly on the salon.
In conclusion, La Estetica By Luly has strengths in terms of skilled hairstylists, affordable prices, Spanish-speaking staff, and a sense of teamwork and professionalism. However, weaknesses include inconsistent pricing, lack of customer service and communication, issues with punctuality, and instances of rudeness and the failure to meet customer preferences. Addressing these weaknesses could greatly improve the overall customer experience at La Estetica By Luly.
Best TL Reviews
Prices are different based on who you ask for some reason which is confusing. I always get my hair layered but for some reason my hair always ends up getting cut super short but maybe it's because of the hairstyle I want. Very nice hairstylists though!
Muy bonito trabajo,me ise un tinte en este lugar en verdad me encanto,la, senora que me iso el tinte es de Colombia ,le agradesco mucho pues me puso bonita para recivir el ano nuevo.
Excelente lugar y lo mejor es que hablan también español y es económico
I am never greeted when I walk in--just looked at. They are also unprofessional and have inconsistent pricing. Some days I am charged $10, others I am charged $12. But never $5 as advertised.
When I stopped by today, I signed my name and sat down for 15 minutes. During the course of my wait, two other clients arrived after me. When the third client arrived, he waved at the hairdresser who was at the back of the salon finishing her lunch. He signed his name and sat down. When the hairdresser approached the counter moments later, she only acknowleged the third client who had just arrived. Based on their pleasantries, he appeared to be a regular. The hairdresser asked him for his name and if he had made an appointment prior to coming in. The client said he called to ask if she was available but not to make an appointment. The hairdresser flipped over the sign-in sheet and said that his name had been taken down as "an appointment." She then invited him to have a seat in her chair. I stood up and approached the counter to verify whether his name was on the back of the sheet as the hairdresser claimed. It was not. I then proceeded to take my business elsewhere, never to return to this establishment.
Olga is my preferred stylist, and she consistently does the best work EVERY time, and even when she went on vacation; another stylist still did a great job. The staff here work together as a great team; that's why I'll always come to this location no matter where in town I happen to live. Cost is low enough that I give a great tip; every time, as well.
Been going here for over a year, never really had an issue. Ive tried all the stylists, but lately I've really liked the way the Cuban guy that works there does my fade. I wish i knew his name but id recommend going to him. $10 fades cant beat it.
Will never be coming here again. I told the lady I wanted it short above my shoulder and straight instead she gave me an A cut. I noticed it wasn’t the way I said, but I decided to straighten it to see if it turned out how I asked turns out it was short from the back and it gradually became longer from the front. I went in after work to see if the same lady was there, she wasn’t, so I asked one of the ladies if she could just fix the cut she said it would be an extra cost to fix it so I was okay with that, but she was rude and told me to come tomorrow. I went to another place to get my hair fixed and the lady told me she had butchered my hair wasted $25 dollars here just to spend money I didn’t need to spend when they could’ve cut my hair right and how I wanted it in the first place !!
Lo peor hace poco fui y me corte las puntas del cabello y pedí que me tiñeran de rojo. Me cobro 80 y no me gusto para nada dado que el color era muy oscuro y pedí un cobrizo, no me pistoleo el cabello, y igual el cabello me quedo en los hombros, agua demaciado caliente.
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La Estetica By Luly Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 08:30 AM - 07:00 PM |
|---|---|
| Tuesday | 08:30 AM - 07:00 PM |
| Wednesday | 08:30 AM - 07:00 PM |
| Thursday | 08:30 AM - 07:00 PM |
| Friday | 08:30 AM - 07:00 PM |
| Saturday | 08:30 AM - 07:00 PM |
| Sunday | 08:30 AM - 04:00 PM |
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