Quick Facts About La Nail & Spa
La Nail & Spa place, based on the comments provided, has both strengths and weaknesses.
Starting with the strengths, one customer mentioned that the whole set was $50, which they considered to be a reasonable price. This indicates that the salon's pricing is competitive and affordable. Additionally, customers praised specific nail technicians like David, Christine, and Tri for their skills and the quality of their work. These positive experiences can be seen as a strength, as it shows that there are talented and capable staff members at the salon.
Another strength mentioned by a customer is the friendliness and kindness of the staff. This is important as it contributes to the overall customer experience and can make customers feel welcomed and comfortable. Good customer service is crucial in any service-based industry, and the positive comments regarding the staff's demeanor reflect well on the salon's strengths.
Moving on to the weaknesses, a recurring issue mentioned by multiple customers is the wait time. One customer had to wait 35 minutes past their appointment time before being seated. This suggests that the salon may struggle with managing their bookings effectively or potentially overbooking their nail technicians. Long wait times can lead to frustration and inconvenience for customers, which is not ideal for building positive relationships or maintaining a good reputation.
Another common complaint was the lack of communication regarding payment methods. One customer mentioned that they were not aware that cash was necessary, and another customer mentioned that the salon charged for using their ATM. Failure to communicate important information like payment methods can create inconvenience and frustration for customers. Clear and upfront communication is crucial in providing a smooth and enjoyable experience.
Several customers also complained about the quality of the services they received. Issues mentioned include poor gel application, cuts on fingers, and a lack of English proficiency from some technicians. These weaknesses suggest a lack of consistency in the level of service provided by the salon. Inconsistency in service quality can result in dissatisfaction and customers seeking alternatives elsewhere.
Hygiene was another weakness mentioned by a customer who observed baby roaches crawling around the nail station. Hygiene is a critical aspect of any salon, and the presence of pests raises concerns about the salon's cleanliness and maintenance practices. Issues like this can seriously damage the salon's reputation and deter potential customers from visiting.
Lastly, a customer mentioned that they observed staff members laughing at customers. This behavior is unprofessional and disrespectful towards customers. It reflects poorly on the salon and can create a negative atmosphere. Negative interactions between staff and customers can lead to a loss of trust and loyalty.
In conclusion, La Nail & Spa place has strengths such as competitive pricing, skilled technicians, and friendly staff. However, there are significant weaknesses including long wait times, poor communication regarding payment methods, inconsistent service quality, hygiene issues, and unprofessional behavior. These weaknesses need to be addressed in order to improve the overall customer experience and maintain a positive reputation.
Best TL Reviews
This was my first time coming to the nail salon , recommended by someone I follow on IG and she recommended to ask for David and two other ladies . So I made an appointment at 12 for David. When I arrived it was a little busy, David did apologize for the wait and said only 20 minutes I didn’t sit in a chair until 12:35pm normally I would of left if I didn’t have the day off or that much errands. Now I made my appointment ahead of time I think they just overbooked him. The whole set was 50$ which isn’t that bad ! He was gentle BUT please take cash I wasn’t aware of that and would of been nice to be told about !!! And don’t use their atm they charge for you take money. I will be coming back,
Went there to get a pedicure and came out paying $52 for a pedicure unbelievable and all i got was color i didn't even get a design sorry but i will takey business else where
El peor servicio ,tenia 2 uñas mal y dijo por 2 no te ayudo
Cuando hahy no Avia echo bien El travajo ????????????
It was okay. On my sister so bad they put gel and she didn’t want gel. The lady gave her cuts in her fingers. And the lady she didn’t want to remove the gel on my sister hands! It took 3 people! On my sister foot it was so good but on hands it was not good! For me it was good the guy did amazing job on my hands and feet! Never coming back.
Christine did my gel acrylic nails and she was fast and did an amazing job! Mary did my gel pedicure. She did an awesome job and they came out perfect! Definitely going back!!
I’ve been back a few more times after my initial post from 2021 and I still like going there. Some times the quality isn’t as good and you feel like they are rushing you while doing your nails.
I never in my whole life write reviews, but Tri from this nail salon did an amazing job. He takes his time on pedicures and he takes out your nails really good from your sides, where they hurt you. I love how he did them & also he leaves your nail shape perfect! I always go back to him! Recommend him????
I usually don't write a review but this place is HORRIBLE!! I went in for a fill and it started to come apart the second I left, the lady did my acrylic nails did such a poor job on painting my nails, she left paint all over my hand. The lady that did my toes was trying to charge me extra when I just wanted a basic pedicure. She didn't know any English. Do not go to the lady that is missing an eye, she does absolutely horribly. I went to get it redone at a different place the day after because it looked that bad. Just save yourself some money, and don't go! I can agree with others they do laugh at customers too.
The staff is very friendly and kind. The pedicures are done well for a good price, but they do not use bags to change out the water so essentially everyone’s feet is touching the same area. I also got a full set which was done poorly. There was baby roaches crawling around the nail station I was at and on the plexiglass. One even crawled onto my leg. I did not say anything but will not be returning.
Place Pictures
La Nail & Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
Places
Other Places
7. TQ Nail
11. Soquel Barber