Quick Facts About La Nails
La Nails has both strengths and weaknesses based on the comments provided.
Strengths:
1. Skillful nail technicians: According to one customer, the nail technicians at La Nails know what they are doing and are capable of making nails look good. This suggests that the technicians possess the necessary skills and expertise to perform nail services effectively.
2. Minimal upselling: Another customer mentioned that the salon does not push customers to buy unnecessary upgrades or add-on services unless they are truly necessary. This indicates that La Nails prioritizes the customer's needs and does not engage in aggressive selling tactics.
3. COVID-19 safety measures: One reviewer praised the salon for implementing strict safety measures during the pandemic, including temperature checks, consent forms, and social distancing. The customer felt safe throughout their visit, which highlights the salon's commitment to maintaining a safe environment for customers and staff.
4. Longevity in business: A client mentioned that they have been going to La Nails for fifteen years since it opened. The fact that the salon has been operating for a significant period suggests that they have built a loyal customer base and have managed to sustain their business over time.
Weaknesses:
1. Poor quality products: One customer criticized the quality of the nail supplies used at La Nails. They mentioned that the dip powder manicure did not last as long as expected, with the product peeling off within a week. This suggests that the salon may either be using expired products or low-quality supplies, which can lead to dissatisfied customers.
2. Inconsistent service: Another reviewer had a mixed experience with the salon's technicians. While they praised one nail technician, they found another technician to be rough and dissatisfied with the finished product. Inconsistency in service quality can be a drawback for customers who expect consistent and reliable service from all technicians.
3. Rude customer service: One customer expressed disappointment with the salon's customer service. They claimed to have been skipped for their appointment and found the staff to be rude when they inquired about the issue. Poor customer service can negatively impact the overall experience and deter customers from returning.
4. Pricing issues: A dissatisfied customer complained about being overcharged for poorly done nails. They felt belittled by the owner when they requested a fix, and were concerned that they would have been charged for a full set if they returned. Price discrepancies and issues with customer communication regarding pricing can create dissatisfaction among customers.
Overall, La Nails has strengths in terms of skilled technicians, minimal upselling, and adherence to COVID-19 safety measures. However, weaknesses include poor quality products, inconsistent service, rude customer service, and pricing issues. It is important for the salon to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation.
Best TL Reviews
Crooked, lumps, and bumps! Oh my! These puppies belong on a nail shaming facebook group. They were so bad. I felt bad complaining, but after being financially assaulted for $48 for this trash, I figured I would go in and ask for them to be fixed. If they were $30, I probably wouldn't have. I told the owner, "hey look... these are really bad. Can some one please fix them?" He belittled me in front of other customers and I was very polite about it. He told me he didn't know if he could fit me in tomorrow and I would need the set completely removed and this is completely false. I believe IF I did come again, he would have charged me for a full set. Ladies of Trenton, you deserve better. The AUDACITY of this place to charged $48 for trash and then try to make me look like the bad guy. I cant believe they have a 4 star rating.
These nail techs here know what they are doing and how they should do to make your nails look good. For many visits here I noticed they never try to sale you their upgrades/add-on service unless it really necessary, like replace the one nail that you can't old on any longer, eyebrows wax/shape Lol... so don't feel personal if they ever ask you those questions. It seems like they read my mind everytime. Have all my nails off at this pandamic time, but I just can't wait to get my hands and feet done for summer, and my brows shape-up... You know, those little things that make you feel pretty!
Manicura en polvo, creo que los insumos tienen fecha de expiración vencida o son de muy mala calidad, supuestamente dura de dos a tras semanas, a la semana todas mis uñas habían perdido el producto????????????????????en conclusión pague 80 dólares por un procedimiento queduro menos que uno regular ????????????????.
Today was my 1st appointment back with Peter at the shop since everything closed down for Covid19. Mike & Trish, the owners put in a lot of work to get the shop up and ready to be in compliance with State regulations to operate safely once the shop was open. As soon as I walked in I felt safe, there is signage everywhere to explain how the process works, they take your temperature, you have to fill out a consent form, and each workstation is nicely separated with enough space in between with large plastic sheild barriers. I felt safe the entire time I had my nails done and it was so good to be back into the shop, excellent job!! I have been going to LA nails since they opened which was about 15 years ago!❤
They did a great job! Niceshop and employees follow Covid cleanliness really well
The gentleman in the front is the best in my opinion. The lady was a little rough and finished product broke the next day.
Went inside signed my name and number, requested Mike for a refill and pedicure. I was told to go sit in my car and someone would call me for my turn. I never ever received a phone call. I was skipped. I called them and inquired why I had not been called back and they were very rude.
I got a refill on Friday done by Mike he used regular nail polish air brush and gel and the next day my nail chipped I came got it fixed 15 mins later the polish is peeling off on the nail that he just fixed I called he told me I could come back Monday he was not there I came back in Tuesday he was doing a pedicure and than he did a manicure did not take me until after. I would never get my nails done get again they don’t know what their doing my nails were so sticky when I left. Also 3 nails are pink bass and the rest nude. All the rhinestones fell off in less than a week. I came back 3 times already in a week and he told me to come back since 6 rhinestones fell off I can’t keep coming back.
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