Quick Facts About Lake Geneva Nails and Spa
Lake Geneva Nails and Spa has received a mix of positive and negative comments from customers. Based on the comments provided, the strengths and weaknesses of the salon can be identified.
Starting with the strengths, one customer expressed their satisfaction with the service they received. They mentioned that the nail technician, Steve, was able to replicate the desired nail design from a picture and that they were happy with the result. Additionally, they appreciated the friendly conversation and the reasonable pricing. This positive feedback indicates that the salon has skilled technicians who can deliver the desired nail designs and provide a friendly atmosphere for customers.
Another customer praised the focused attention given to their cuticles, which is an area they typically have issues with. This shows that the salon pays attention to detail and strives to address individual customer concerns. Additionally, the customer mentioned that they were able to make an appointment and were taken in a little earlier than scheduled, indicating that the salon respects and values customers' time.
The availability of Wi-Fi and the overall atmosphere of the salon were mentioned in a positive light by one customer. These aspects contribute to a comfortable and enjoyable experience for customers. The customer also stated that they would be returning in the future, indicating a level of satisfaction.
Now turning to the weaknesses of Lake Geneva Nails and Spa, several customers expressed dissatisfaction with their service. One customer had a negative experience with their nails, which started deteriorating after a few days. They mentioned issues such as the acrylic popping up, acrylic left behind the nails, uneven french tip, and overall unhappiness with the results. This suggests a lack of skill or attention to detail from the technician who worked on them.
Another customer had a terrible experience, with their sister's fingers being butchered during a gel manicure, leading to crooked and chipped nails within 24 hours. The customer also mentioned a lack of sanitation between clients and a build-up of nail and dead skin dust on the stations. The response from the salon personnel when the issue was raised was also negative, with the technician raising his voice and the front desk not providing a satisfactory resolution. This negative experience highlights a lack of professionalism and poor customer service from the salon.
A customer who had a pedicure and a full set done expressed disappointment with both services. They mentioned that the pedicure was painful due to over-scrubbing and lack of massage, while the full set had issues such as incomplete coverage of the natural nail, excessive product on cuticles, uneven shaping, and the use of a used nail file. This points to a lack of attention to detail, skill, and hygiene practices from the salon.
Lastly, a customer had a horrible experience on their girlfriend's wedding day. They mentioned that the salon did not start the service on time and bumped their party to last based on their perceived lower financial status, leading to a ruined day. This indicates a lack of professionalism and respect from the salon towards their customers.
In conclusion, Lake Geneva Nails and Spa has strengths in terms of skilled technicians, friendly atmosphere, attention to detail in some cases, and the availability of Wi-Fi. However, they also have weaknesses in terms of inconsistent service quality, lack of attention to detail, poor customer service, unprofessionalism, and hygiene issues. These weaknesses should be addressed by the salon to improve customer satisfaction and reputation.
Best TL Reviews
I showed Steve a picture of what I wanted and it looks exactly like the picture! I love my nails so much, and he makes sure to have a friendly conversation with you. i will definitely be going back to this nail tech. It is also such a good price
Very unhappy with my experience. I was super excited to try this place and was let down. I paid an outrageous 70 dollars for nails I am extremely unhappy with. I got them done on Friday, it is now Tuesday and the acrylic is popping up on all the sides like they are grown out and ready to come off. (See picture). I am not rough with my nails. I know I pay a lot of money for them, so I am careful with them. This is the way they were applied. There is acrylic behind my nails that the tech failed to file off so things are getting stuck underneath (see picture). I paid 15 extra for a french tip with color that is extremely uneven on all of my nails. If I am paying 70 dollars to this company I better love them, and I don't. I am extremely unhappy and will not be returning again.
will never go to this salon again. not only did we make an appointment which got completely disregarded, when it was our turn they literally butchered my sisters fingers in multiple places on a simple GEL manicure. no building or anything, was just a paint job… my nails were crooked and chipped within 24hrs along with all of my rhinestones coming off. they dont sanitize in between clients and just leave nail/deadskin dust all over their stations. when i politely asked for some sort of compensation strictly for cutting my sisters fingers, AND not even cleaning them off… i got yelled at by the guy who did her nails claiming it was “hangnails” and just repeatedly raising his voice, even though i was talking to the lady at the front desk not even involving him. owner said id be getting the gel manicure comped but still charged me 100% for all services that day and when i called a week later they told me i needed to come in with a reciept, which at that point i realized they obviously need the money more than me. terrible place, dont waste your time or money here unless you wanna risk your nails getting infected.
the work that was done too was just messy and terrible..and then still expected a tip? it takes a lot for me to tip NOTHING but this was/is unacceptable.
Average sized nail salon. It was a bit dusty in some places. Otherwise the service was great. The guy was very focused on my cuticles (which I always have issues with) and did a great job. I made an appointment right after they opened and I was able to get in a little before my appointment time. A mani/paraffin pedi took about an hour and a half total time. They all seemed to do a very good length massage. I made this right after my first time going here, and I will be back in the future. I will update if anything else comes up. I gave it 4 stars for the visible dust on the lamps and some of the decor.
Went in for the first time for a pedicure and full set. Pedicure was ok. They did over scrub my feet and it was painful and they don't give you a massage. The full set is awful. I had to ask them to apply more product as several of my nails had spots where my natural nail wasn't even covered. He did add more but made the whole nail thicker instead of building an apex which is what gives he nail strength. He got product all over my fingers which can cause you to develop allergies. It also doesn't look good to have product all over my cuticles. I asked for coffin and the shape is totally uneven. He keep filing into my skin cause pain and just said sorry and kept doing it and was using a used nail file. I will never go to this salon again a complete waste of time and money.
For gel polish on my real nails I paid $43 and I didn't even get a hand massage with my manicure. My niece got a fill and gel polish paid $48. I Think they did a decent job on my nails but just a little too pricey for me. My niece had a great experience.
Vicky did a great job on my nails. We made an appointment and did not have to wait. Very nice atmosphere. They have Wi-Fi. This was my first visit and will definitely go back.
Horrible experience on my girlfriend's wedding day! They staff didn't start us on time, and
our party was bumped to last since our "status" in the community was of lower financies.. it was really disappointing since we trusted this business on a very important day which was now ruined... I will never recommend this business to anyone ever.
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Lake Geneva Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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