Quick Facts About Nail Perfection
Nail Perfection place has received mixed reviews from customers, with both positive and negative experiences being shared. In order to provide a comprehensive analysis of the strengths and weaknesses, let's break down the comments and evaluate each aspect:
Strengths:
1. Quality of service: One customer mentioned being pleased with the service, stating that their nails have never been better. This suggests that the technicians at Nail Perfection place have the skills and expertise to provide satisfactory nail services.
2. Pedicures: Another customer claimed that the pedicures offered at Nail Perfection place are the best in town, encouraging others not to go anywhere else. This indicates that the salon specializes in providing high-quality pedicures, attracting customers who appreciate this particular service.
3. Friendly and helpful staff: A customer who went with their mother for a pedicure praised the kind and helpful staff, indicating a positive customer service experience. The staff members have been described as being attentive, providing massages, foot filing, lotion, and hot towels. This suggests that Nail Perfection place has a customer-oriented approach, prioritizing client satisfaction.
4. Cleanliness: One customer mentioned that the salon seemed clean, which is an essential aspect of any salon. Maintaining a clean and hygienic environment is crucial for customer safety and satisfaction.
Areas for Improvement:
1. Inconsistent pricing and confusion: One customer experienced confusion regarding the pricing and services. They had called in and made an appointment for a regular manicure but were offered and charged for dip nails. This indicates a lack of clarity and communication on the part of the staff. Nail Perfection place should work on providing accurate information and clearly communicating the available services and their corresponding prices to avoid customer misunderstandings.
2. Unprofessional behavior: One customer had an extremely negative experience with the staff, describing them as rude and unprofessional. The customer witnessed a staff member yelling at another unhappy customer and was subsequently yelled at themselves for intervening. This behavior is not only inappropriate but also highly unprofessional. Nail Perfection place must address this issue by providing customer service training to their staff, emphasizing the importance of treating customers with respect and resolving any complaints or issues in a professional manner.
3. Gift card complications: Another customer complained about the refusal to honor a gift card that was purchased prior to the salon closing due to COVID-19. The customer argued that they were unable to use the gift card due to circumstances beyond their control. This shows a lack of understanding and flexibility on the part of the salon. Nail Perfection place should review their gift card policy and consider extending the expiration date for gift cards affected by unforeseen circumstances.
4. Lack of popularity: One customer noted that there were only two customers in the shop and chose to go to another salon. This implies that Nail Perfection place may be struggling with attracting customers, potentially due to the negative experiences mentioned in the previous comments. Improving customer service and addressing the issues raised could help boost the salon's popularity and attract more customers.
In conclusion, Nail Perfection place has its strengths in providing quality service, particularly in pedicures, and having a friendly staff. However, there are areas for improvement, such as inconsistent pricing, unprofessional behavior, and gift card complications. By addressing these weaknesses, Nail Perfection place can enhance its reputation, attract more customers, and provide a better overall experience for clients.
Best TL Reviews
I went and got my nails done lastnight at 6:45 and not only did I leave bleeding around my nails where she filed through but they’re uneven, chunky and I woke up to my $250 comforter covered in black gel. I took my daughters with me and spent over $130 just for my nails to hurt and look like the photos below!
I'm always so pleased with the service here. My nails have never been better! Pedicures are the best in town do t go any where else
I went here with my mom to get pedicures and we had a great experience. The staff was kind, helpful, and did an amazing job. Contrary to some of the other reviews, the water was the perfect temperature, they massaged and filed our feet, used lotion, as well as hot towels. We both had a great time and will absolutely go here again!!
I called in and made an appointment for a regular manicure, on Google it says they offer a hot mits manicure with regular polish for $25. I've only gotten my nails done a couple times in my life at different places where my friends take charge of what I'm getting done, so I don't really understand the whole process and what you have to say. The lady who did my nails just asked me if I wanted just my "real nails" and not longer, which in reply i said correct. So she starts doing my nails using this powder (at the time I didn't realize this but this is the dip nails and I have since did research on dip nails, there are some concerns on if this is sanitary because of dipping everyone's nails into the same can of powder). This costs $45 at NP. So I'm not sure if they really do offer a regular manicure or not, or she just assumed I wanted the dip nails.
Because I was so happy with how my nails turned out and the quality, I didn't say anything and I didn't mind paying the extra money because I knew they would last longer. The people who worked there were friendly, the place seemed pretty clean and they had large TV's playing HGTV to keep you entertained. I will go back in the future. But if you're going in there to get a regular manicure just be prepared.
DO NOT GO HERE!! If I could give zero stars I would.. Absolutely horrible customer service. I have never met a staff that was so rude to their customers. The lady got inches from my face and started yelling at me while I was getting a pedicure. She was being very rude to a customer who was unhappy with the service they performed. The girl was in tears from the way they were treating her. Instead of making it right, they were yelling at her and told her to go to another salon to have them fix it. So I stood up for the unhappy customer and told her she was being very rude to her and that's not how you handle an unhappy customer. The female employee then got within inches of my face and started yelling at me to get out. Wouldn't even allow to dry my feet and put shoes back on. Then they tried to record me leaving. I went to the nail salon at the mall and they did a fantastic job.
Would not recommend this business to anyone. Received a gift card two months prior to covid hitting. Was unable to use it because the salon was closed. When tried to use the gift card, they wouldn’t honor it and said it was expired. The salon was paid for no service performed. Not like we chose to not use the gift card, we couldn’t because the salon was closed. The lady was very rude regarding the gift card. No customer service skills at all. Guess that explains why there was only two customers in their shop. We Ended up at Lee Lee Salon down the road in Milton Avenue. Very busy salon and very personable. Got us in right away.
Got mine and my friend's nails done. So nice and accommodating. I am in love with these nails. ♡
The woman who did my nails did an excellent job. She spoke English quite well and didn't seem to mind my asking questions about her length of experience. The salon appeared clean. I'm going back.
Place Pictures
Nail Perfection Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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Location
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