Quick Facts About Immagine Hair Salon
Strengths:
1. Highly skilled stylists: The comments repeatedly highlight the expertise and talent of the stylists at Immagine Hair Salon. Customers praise their ability to cut, color, and style hair with excellent results. This showcases the strength of the salon's staff in delivering quality services.
2. Professionalism: The salon is consistently commended for its professionalism, with customers appreciating the accommodating nature of the staff. They mention that appointments are easily scheduled, and the salon maintains a high level of professionalism during interactions with clients.
3. Positive customer experience: Many comments emphasize the welcoming and family-like atmosphere at Immagine Hair Salon. Customers mention feeling like they are part of the salon's community, which contributes to their overall satisfaction. The salon's ability to provide a positive customer experience strengthens its reputation in the industry.
4. Long-standing clients: The salon receives praise from longstanding clients who have been visiting for years. This loyalty speaks to the salon's ability to maintain a strong customer base and suggests that the salon consistently delivers satisfactory results.
Weaknesses:
1. Inconsistent customer experiences: While the majority of comments are positive, there is one negative review that highlights a negative experience with the owner/stylist, Joe. This inconsistency in customer experiences may raise concerns about the salon's ability to consistently provide excellent service.
2. Issues with communication: The negative review mentions that the owner, Joe, was "overbearing" and dismissive of customer comments. This suggests a weakness in communication skills, as the stylist was not attentive to the customer's preferences or concerns, leading to a negative experience.
3. Potential for creating discomfort: The negative review also mentions feeling humiliated by the stylist. This suggests that there may be a lack of sensitivity or understanding towards customer comfort, which could create an uncomfortable atmosphere for some clients.
4. Limited geographic reach: One customer mentions driving from Connecticut to visit the salon, indicating that Immagine Hair Salon may not have a wide reach or expansive customer base. This limitation could impact the salon's growth and potential for attracting new clients.
Overall, Immagine Hair Salon receives significant praise for its skilled stylists, professionalism, and positive customer experiences. However, the negative review highlights potential weaknesses in communication, customer comfort, and the creation of inconsistent experiences. The salon may also face limitations in terms of geographic reach, as it primarily serves a specific local clientele. Addressing these concerns could further enhance the salon's strengths and improve its reputation.
Best TL Reviews
Just got my hair cut and colored by Giulia. She is truly a gem! Absolutely love the way she cut, colors and styles hair. She always makes you feel like a brand new woman and ready to shine wherever you go! Highly recommend Giulia at Immagine.
I was blown away by the professionalism and quality of the salon. Lisa accommodated an 8:30 am balayage appointment on New Year’s Day and did one of the best coloring jobs I’ve ever received. I look forward to coming back to Immagine for my next hair cut :)
I have just read a review from a client Cynthia Kienzle that went to Immagine for her hair….
I honestly don’t think this women knows what she is talking about….My two sisters and I have been going to Joe for haircuts, color and styling for almost 30 years and I never ever found Joe to be anything that this women says he was….How cruel can one person be….He is a true gentleman….
Joe is not only courteous, kind, funny, respectful but he is also true professional….Everyone one who works there is….There is no other place i would go or recommend….You truly feel like family at Immagine Hair Salon…
I've been coming here for about a year. The stylist is kind and does a great job. Men's cuts are affordable and I wish I had found this spot earlier.
I only go to Joseph when it comes to me and my daughters hair I use to live in Astoria now I moved to jersey and I don’t mind driving a hour to get our haircut and blow dry . He is the best hairdresser!! My hair is long ,healthy and strong because of him . Thank you Joseph
Feb 21, 2023 Tried this place 3x. I'm done. Haircut good but owner/stylist, Joe, was overbearing (talkative, not a good listener), dismissive of some of my comments, and humiliated me. This is not the way you want someone treating you, especially if you're a woman.
Feb 24, 2023 In reply to the owner's response:
1) My opinion is my opinion. It is not a mistake. It is my observation.
2) My first experience in Aug 2022 was good, although I did not care for all the "talk". It was not until I came back a second and third time and experienced the condescension that I decided to find someone more positive. I did try Joe several times. It is not that I made a snap judgment after one visit, which is what most people do.
3) I was with my last hair salon for over 6 years. The 2 stylists have become disillusioned with the business slowdown in midtown Manhattan during/after the pandemic. I did not want to be around the negativity and was ready for a new experience. People move around from salon to salon all the time for various reasons. As you say, it is important to find the right fit.
4) You say I asked "inappropriate" questions. That is a VERY strong statement. But you did not back it up. This comment totally comes out of left field and sounds like a desperate attempt to redeem yourself.
5) You said my comments were offensive to women. That makes no sense at all. Joe was offensive to ME. That is the essence of this review.
6) You should not take what I say and twist it around, or make up things, to suit you. I am sure there are others before me who had the same experience with Joe but did not say anything.
I have been going to the Salon for over 20 years, I love how I am treated and how I look when I leave. Amazing staff
Lisa is the absolute best. Best hair cut ever. I drive from Connecticut. Second to none.
Place Pictures
Immagine Hair Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 09:00 AM - 02:00 PM |
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Location
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