Quick Facts About Top-Dog Grooming
Strengths:
1. Quality grooming: Multiple comments mention that the groomers at Top-Dog Grooming do a great job with their pets. This suggests that the groomers are skilled and experienced in their work.
2. Clean facility: One comment specifically mentions that the facility is very clean. A clean environment is important for the health and well-being of the animals being groomed.
3. Fair prices: One comment mentions that the prices at Top-Dog Grooming are fair. This indicates that the grooming services are reasonably priced and offer value for money.
4. Prompt response: A customer mentions that Top-Dog Grooming promptly called back and provided available appointment days and times. This shows that the business is responsive and prioritizes customer service.
5. Use of sensitive skin-friendly shampoo: A comment highlights that the staff at Top-Dog Grooming uses shampoo that is great for dogs with sensitive skin. This shows that the groomers are attentive to the specific needs of different animals.
6. Customer loyalty: One comment mentions that the customer has been a patron of Top-Dog Grooming for over 10 years. This indicates that the business has a loyal customer base, suggesting that they have built trust and maintained consistent quality over time.
Weaknesses:
1. Rude owner/employees: Multiple comments mention the owner's rude behavior and lack of customer service. This indicates a negative aspect of the business where customer interactions may be unpleasant.
2. Inconsistent experiences: Some comments mention recent negative experiences at Top-Dog Grooming, suggesting that the quality of service may have declined in the past few visits. Inconsistency in service quality can be a weakness for any business.
3. Lack of compassion: One customer mentions that when they were hospitalized with Covid-19 and had to miss their appointment, Top-Dog Grooming made them pay in full without providing any service. This lack of compassion during a difficult time can leave a negative impression on customers.
4. Complaints about aggression: One comment mentions that the groomer complained about the dogs trying to bite, even though they had never shown aggression before. This suggests a lack of understanding or communication between the groomer and the dogs, which can be concerning for pet owners.
5. Lost local customers: A customer mentions that they will be finding a new groomer due to the rude and unprofessional behavior of the staff. Losing local customers can be a disadvantage for the business, as it affects their reputation within the community.
In conclusion, Top-Dog Grooming has strengths in terms of quality grooming, clean facility, fair prices, prompt response, sensitivity to sensitive skin, and customer loyalty. However, they also have weaknesses related to rude behavior from the owner/employees, inconsistent experiences, lack of compassion, complaints about aggression, and losing local customers. These weaknesses highlight areas for improvement in order to maintain customer satisfaction and retain a positive reputation.
Best TL Reviews
The groomers do a great job but, the owner is very rude! She demands vaccine records, which is great. But why did my dog get kennel cough? Being vaccinated, & only is in my home, goes no where.??? Cost me , $120.00 in vet bills. For a $40 groom.
Worse groomer’s I’ve ever been too. Very rude service and my poor fur babies look terrible ????!! First and last time for me!!!
Great job grooming my Coton de tulear pup Louie. Very clean facility. Fair prices. Highly recommend.
Very rude and lacked customer service. Got Covid and was sent to the Hospital for 5 days. During a very scary time, I had to miss my appointment, and they made me pay in full while getting no service. They showed no compassion. They didn't care, I would never do that as a business owner. I still gave them another chance however they still act the same way. I hope they change in the future but we won't be back. I want to support people who are kind and do a good job.
My grandmother takes her dogs here every month and they look great after. The price seems to be reasonable and the staff is friendly and uses shampoo that is great for the dogs sensitive skin. Top-dog is always busy.
We have been customers here for over 10 years. Our last two experiences have been less than pleasant, the lady at the front counter is very rude and unprofessional, she makes you feel as if you are an inconvenience to her. We will be finding a new groomer, such a shame to lose someone local.
Bad experience last
time we went. The girl complained both dogs tried to bite. These two have been going to groomers for many years,with never a negitive comment.She said we needed to groom more in bettween visits.
We wonder why they would try to bite when neither are aggressive in any way,for one. She was pretty insulting on top of it, so we wont return.Too bad ,they were quite good previously.I believe the groomer was the owner.
When I had initially moved to the area I called several places closer to home, and either didn't get a call back, or eventually got a call back (as in almost a week later) by a flustered employee (well after I had already found this place one town over).
Top-Dog Grooming called back promptly and were so sweet providing appt days and times available. My dog gets matted easily, she left her appt so soft and tangle free, rocking her new hair cut. I know she appreciated her mop being taken down a notch.
These guys are professional, kind, reasonable, and great with your fur baby. Even though I live a town over, I take my dog here.
Top-Dog Grooming Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 02:00 PM |
| Sunday | Closed |
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