Ferny's Salon

+1 630-231-0137

136 Main St #2835, West Chicago, IL 60185 United States of America

Open Today: -

Quick Facts About Ferny's Salon

Strengths:

1. Positive customer experiences: Several comments mention that customers loved their experiences at Ferny's Salon. They highlight that they enjoyed getting their hair done and were happy with the results.

2. Skilled stylist: The lady with long hair and glasses is mentioned to have done an excellent job on an angled bob. This suggests that the salon has at least one skilled stylist who can deliver good haircuts.

3. Affordable prices: One comment mentions that the price is great, indicating that Ferny's Salon offers competitive and affordable pricing for their services.

4. Great updo service: A customer compliments Berenice, the salon owner, for her amazing updo service. The customer received compliments all night and the updo stayed in place. This demonstrates that the salon excels in updo styling.

5. Friendly atmosphere: Comments mention friendly ladies who work at the salon, creating a welcoming and pleasant atmosphere for customers.

Weaknesses:

1. Language barrier: One comment highlights that the staff at Ferny's Salon does not speak English fluently. While they can understand if you try to specify, this may create communication issues and potential misunderstandings between the customers and the salon staff.

2. Cash-only policy: The salon operates on a cash-only basis. For customers who prefer using other payment methods like credit cards or digital wallets, this could be inconvenient.

3. Inconsistent quality: Although most customers had positive experiences, one comment mentions a bad haircut experience where the stylist almost gave the customer a buzz cut. This inconsistency in service quality raises concerns about the overall reliability and skill level of the stylists.

4. Lack of expertise with male haircuts: A customer warns that while the salon may give good female haircuts, men should stay away. This implies that the stylists may not have the expertise or experience to deliver satisfactory results for male customers.

5. Inability to follow instructions: One comment expresses dissatisfaction with the salon's service, stating that despite explicitly asking not to cut the top, the stylist did so, resulting in the customer being unable to make a ponytail. This suggests a lack of attention to customer preferences and an inability to follow instructions accurately.

Conclusion:

Overall, Ferny's Salon has several strengths, including positive customer experiences, skilled stylists for certain hairstyles, affordable prices, and excellent updo services. However, there are notable weaknesses, such as the language barrier, inconsistent quality, limited expertise with male haircuts, and difficulty following specific instructions from customers. These weaknesses should be addressed to improve the overall customer satisfaction and reputation of Ferny's Salon.

Best TL Reviews

I loved going to get my hair done at Fernys.

I've gone a total of 3 times and loved it all 3 times.

The 3rd time my hair was done a little darker , I wasn't sure if I would like it, I ended up loving it!

People don't speak English fluently. But they understand if you try to specify. Cash only.

very bad service, I do not recommend it

Not sure of the lady that cut my hair but she has long hair and wears glasses. She did an excellent job on my angled bob. The price is great and so is their service.

brought in a picture and described that wanted my hair about 1 inch in length all around. lady went into business for herself and almost gave me a buzz cut. maybe they give good female haircuts but men should stay FAR AWAY.

It's so bad I asked not for my top to be cut and they cut it to the point where I can't even make a pony tail anymore. Never coming ever again

Amazing updos!!! I had my updo done here for my best friend's wedding by Berenice the salon owner. It was so beautiful I got complements on it all night!! And it stayed in place all night never had to fix it so great!! Will definitely come here for my next updo!! Thank you berenice!!

Took my husbands advice to try tbem for a hair cut. Nice neighborhood place, friendly ladies. They dont speak much English but, very nice.