Quick Facts About Shalom Fanwood Nails
Shalom Fanwood Nails has received both positive and negative feedback from customers. This analysis will explore the strengths and weaknesses of the salon based on the comments provided.
One of the strengths mentioned by multiple reviewers is the long-lasting nature of the gels used at Shalom Fanwood Nails. Customers commend the salon for its high-quality gels that do not chip easily, setting it apart from other nail salons. This is a significant advantage as long-lasting gels can result in cost savings for customers who do not have to visit the salon as frequently for nail touch-ups.
Another strength highlighted by a satisfied customer is the salon's ability to match nail designs accurately. This indicates that the salon has a skilled and talented team of nail artists who can execute intricate and precise designs. This attention to detail can be a major selling point for the salon, attracting customers who have specific design preferences.
Customer loyalty is also mentioned as a strength of Shalom Fanwood Nails. One reviewer expresses their intent to continue patronizing the salon because of the exceptional service and long-lasting gels. This loyalty demonstrates that the salon has successfully built a strong customer base that values their services and perceives the salon as trustworthy.
However, several weaknesses are raised by dissatisfied customers. The most significant weakness is poor customer service and management. Multiple reviewers mention rude staff, poor treatment, and instances of staff speaking negatively about customers in Spanish. These comments indicate a lack of professionalism and a hostile environment within the salon, which can significantly impact the overall customer experience.
Another weakness highlighted by multiple reviewers is the decline in quality and service since management changed hands. Long-term customers express disappointment in the decreased standards and mention instances of unprofessional behavior and subpar service. These negative experiences may affect the salon's reputation and deter potential new customers from visiting.
Timeliness and punctuality are other weaknesses that have been mentioned. Multiple reviewers express frustration with lengthy wait times, even with appointments. This indicates a lack of efficiency in managing appointments and may contribute to customer dissatisfaction. A salon's ability to manage appointments and respect customers' time is crucial for maintaining a positive reputation and ensuring customer satisfaction.
Minor issues with pricing inconsistency are mentioned by one reviewer. This suggests that there may be a lack of transparency or communication regarding pricing within the salon. Clear and accurate pricing is important for establishing trust with customers and avoiding any misunderstandings or disappointments.
In conclusion, Shalom Fanwood Nails has strengths in its long-lasting gels, ability to match designs accurately, and customer loyalty. However, weaknesses in customer service, management, timeliness, and pricing inconsistency have been highlighted by dissatisfied customers. Addressing these weaknesses is crucial for the salon to enhance its reputation, attract new customers, and retain existing ones. Improving customer service, professionalism, and efficiency in managing appointments would significantly contribute to the overall success and reputation of Shalom Fanwood Nails.
Best TL Reviews
Absolutely amazing ! Their gels stay on for a longgggg time.. never chip, unlike other nail salons! Great quality and they know how to match a design exactly! Highly recommend ????????
Edit.. nearly 4 weeks later they still lasted.. I’m never changing nail salons????????
I have been here a couple of times but this will be my last time here. They used to do great pedicures and manicures but the manicure I received today was not great. Not only did I have to wait like 25 minutes after my pedicure to get my manicure (I had an appointment) but the quality of the nail polish was not good. It left bubbles on my nails and the texture wasn’t good (they refilled it with alcohol but like buy a new bottle ????) anyway I would say maybe it was just the day I went but I honestly won’t be going back
Mia is my go to artist. She did this beautiful ombre the other day for my Halloween costume. I book my appointment with her only but I know this salon has a lot of talent.
POOR MANAGEMENT. RUDE STAFF WHO WILL TALK ABOUT YOU IN SPANISH. HORRIBLE CUSTOMER SERVICE.
Honestly if I could give it 0 stars I would. I have been going here for years and have even taken many people here prior to the change in management — but on Saturday I received the worst service I have ever had here. First off I was ignored by the receptionist/owner, then “CHRISSY” who I DO NOT recommend gave me the absolute worst gel pedicure. She did not ask if I would. like lavender or green tea, barely used lotion, kept jamming my foot into the light messing up the polish, barely scrubbed my foot, and left me multiple times one of which left me sitting in the chair freezing as she had already drained the water. She did not use the stone, or a warm towel, did not ask if I wanted to add anything, which I normally do, and all around had an attitude while talking in Spanish about other customers as well as myself to the technician next to her. I am pretty sure had I not made it apparent that I understood spanish that they would have continued talking about me. I will not be retuning here and I suggest you don’t waste your time or money here. It used to be great now it is horrible. Check the most recent 1 stars reviews they all say the same thing — THE QUALITY OF THIS PLACE HAS GONE DOWN SIGNIFICANTLY!
Beyond disappointed. I have been coming here for years. 10+ to be exact. I love the time they put in and have recommended them to so many who come now too. When I first started this was a five star establishment. The owner recently sold to another person. They don't take seriously or value your time! Waited 30 minutes after appointment to get a gel manicure and my poor ten year old didn't get started until 45 minutes after her appointment time.
Not only is time not valuable, they slacked on the lotion and scrub they use. They use regular soap now as seen in picture.
I like them after going three times but needs some minor improvements.
Price list don't much the price you pay.
Its not Acrylic power it's a gel builder for full sets.
Hard time doing a certain shape for nail.
When it starts to get packed they rush.
If you break 2 or 3 nail and ask for a new full set because it cheaper then a refill plus a fix. They don't give you a new full set they just fix the broken ones and charge you for a full set.
If it is your first time getting gel builder be advised it could burn a little when under the uv light. No warning was shocked because I thought something was wrong.
Pictures of my most recent set. I'm happy with them but they minor fixes
My go-to nail salon. The service is unmatched. Incredible selection of high-quality polishes (my gels still look pristine 3.5 weeks later; no chips!) . I love getting the chair massage after a pedicure! So relaxing. Great prices too!
Will not be returning .. at first I assumed it was just the day I went. Until I went back (with another appointment) and it was the same vibe. I made an appointment after work for a fill and a pedi being that I had flight to prepare for . When the receptionist mentioned this to who I believe is the owner she began to raise her voice at her which made me very uncomfortable. The receptionist came back asking if I could come in the day of my flight... As mentioned previously there is definitely a preference for repeat guest..... After that I decided that I had it. I never write reviews because I know how tough working in the service industry is but my last few visits here pushed me over the edge...
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Shalom Fanwood Nails Info
Amenities
Health & safety
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Mask required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | Closed |
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