Diamond Nails

+1 508-672-9988

875 State Rd # 13, Westport, MA 02790 United States of America

Open Today: -

Quick Facts About Diamond Nails

Diamond Nails place has received a variety of comments from customers, both positive and negative. This mixed feedback allows us to assess the strengths and weaknesses of the establishment. In this analysis, we will delve into the aspects that contribute to the salon's strengths, such as customer service, talent, and attention to detail, as well as the weaknesses that have been highlighted, including rudeness, rushed service, and inconsistency in results.

One customer praised the overall kind and helpful nature of the staff, which suggests a strong customer service aspect within Diamond Nails place. This is further reinforced by another customer who highlighted the ability of the pedicurist to anticipate and address specific requests without being prompted. This attention to detail and proactive approach contributes to an excellent customer experience.

Additionally, the talent of a specific nail technician named Vita has been mentioned. Vita is described as "amazing" and takes her time to ensure the customer receives long-lasting and impeccable acrylic nails. The ability to replicate almost any design request is another strength that contributes to customer satisfaction. This level of talent ensures that customers have a positive experience and are willing to return.

Interestingly, another comment notes that despite being the customer's fourth nail salon, they feel that they have finally found a winner with Diamond Nails place. This suggests that there is something unique about the salon that meets the customer's expectations and leaves them feeling satisfied. The specific factors contributing to this satisfaction are not mentioned, but this comment does shed a positive light on the salon's reputation.

However, the negative comments provide insight into the weaknesses of Diamond Nails place. One common complaint is the inconsistency in service quality. For example, one customer recounts a horrible experience where they had to wait over an hour despite calling ahead, experienced multiple chair and station changes, and were ultimately charged more than expected. This inconsistency is a red flag and raises concerns about the salon's organization and professionalism. Furthermore, this particular customer mentions that the service was rushed and the result was poorly executed, leading to a disappointing outcome. Another customer had a similar experience, where their sister's manicure and pedicure were rushed, resulting in a poor shape and design. This suggests a lack of attention to detail and precision, which is crucial in the nail salon industry.

Several comments mention instances of rudeness from the employees or the owner. One customer notes that the employees were rude during their first visit, and another explicitly mentions a rude owner who did not address their concerns. This lack of professionalism and poor customer service can greatly impact the reputation and overall experience at the salon.

In summary, the strengths of Diamond Nails place lie in its overall customer service and talent, specifically attributed to a nail technician named Vita. Attention to detail, proactive service, and the ability to replicate various designs have been praised by customers. However, the weaknesses lie in the inconsistency of service quality, rushed service resulting in poor outcomes, and instances of rudeness from staff and the owner. These weaknesses have the potential to greatly affect the reputation and customer satisfaction of Diamond Nails place.

Best TL Reviews

i had called ahead for two pedicures and asked if they had time, they said yes and to come down. as i arrived i waited 10 minutes to have a seat which wasnt bad. then sitting in the chair the woman started taking off my polish i already had on she looked at me and asked what it was i told her gel and she just looked at me and then spoke to another co worker and moved chairs to do my mom. during this time of just sitting in the water with no service/ no explanation my water went cold and no one had come over to help me. i sat there for 45 minutes. finally some woman came over to do my feet, she wore no gloves, the pedicure was extremely rough and rushed. horrible experience

(I am not a bot)

I like this place, they are kind and helpful. I paid $50 for acrylic dip powder nails. I put the services in a picture below.

Horrible experience. I waiting more than an hour to be taken care of even thought i had called ahead and was told to come in. When i was finally sat to have them done they kept moving my chair and sending me to different stations. I went in for a simple coffin shape with red polish. NO DESIGN. I was charged $55 for the nails, $10 to get them removed and an extra $5 after speaking with the manager in spanish and thinking i didn’t understand, simply for the “coffin” shape even though that was not specified in their charging chart. I ended up paying $75 dollars for basic acrylic nails. Disgusting service.

I was given a referral to see Vita… and I’m so grateful to have such a talented and mindful nail tech. Not only is vita amazing but the staff overall is great. I have a few requests when getting a pedicure and I’m truly amazed that I didn’t even have to ask. My pedicurist took initiative to fix my flawed toes lol, efficiently and perfectly.

My retention with my acrylic nails is retention I’ve never had before. Vita takes her time and makes sure you receive nails that will only have you back with 3+ weeks (I used to need my nails done every 10 days prior to vita). Not to mention how talented she is with replicating almost any design request.

I never feel rushed. I always leave satisfied and so impressed. These ladies are perfect at what they do. This nail salon gets 10 stars in my book!

Came in with my sister for mani/pedis. We did enjoy our time and the staff was kind. The woman who did my manicure and pedicure did a fine job. However, my sisters was extremely rushed and they did not even bother to clean up the excess paint around her toenails. She had acrylics put on and the shape was horrible and her design was rushed. I specially asked them if they could not do the design the way she wanted we would get something more simple. They rushed right through it, did a poor job, and she had to be in a wedding and go on vacation with nails she did not care for. Unfortunately we did not have more time or I would have asked them to fix it. Again, kind staff, but be extremely specific with what you ask for.

Excellent!! Couldn’t get into my usual place which has been disappointing me the last few visits. So happy I went here instead!! Will definitely be back and recommending to others as well!!

My nails look awesome,this is my 4th nail salon,and I think I found a winner.

First time I went here the employees were rude but did a good job with Red French tip so I thought I might as well go a second time and see how they do. Second time comes around and I asked for dip powder manicure and the lady who did my nails did not know what she was doing. She spent a half hour trying to figure out how to take the dip off my nails. Once she got them off she was filing my skin and made all of my nails crooked. I finally asked her to stop and I spoke to the owner and told her I would like someone else to do my nails. Once my nails were done, they were still crooked and still different sizes. I let the owner know and I showed her but, she didn’t have anything to say. I wouldn’t come again just because the owner was very rude.