Lash & Arch

+1 205-370-8632

5116 Old Springville Rd suite 1069, Pinson, AL 35126 United States of America

Open Today: -

Quick Facts About Lash & Arch

Lash & Arch Place has both strengths and weaknesses based on the comments provided.

One of the main strengths mentioned in the comments is the caring nature and professionalism of Mona, one of the service providers at Lash & Arch Place. Clients appreciate her attention to detail and the fact that she makes them feel comfortable and valued. This highlights the importance of good customer service and how it can enhance the overall experience for customers.

Another strength of Lash & Arch Place is the quality of the services provided. Clients mention that Mona does a great job on their lashes, tent, and eyebrow waxing. They are satisfied with the results and feel that they look good after the treatments. Additionally, Mona is praised for her skill in different techniques such as waxing, threading, and micro shading, indicating her versatility and expertise in the field.

Clients also appreciate the collaborative efforts between Mona and Mama, another service provider at Lash & Arch Place. Both of them are mentioned to do a great job with eyebrows, ensuring that the color and shape look awesome. This shows that the salon has a strong team that can consistently deliver good results for their clients.

However, there are also some weaknesses highlighted in the comments. One negative aspect mentioned is the inconsistency in service quality. One client mentions that they used to love getting their eyebrows waxed at Lash & Arch Place but had a disappointing experience on their last two visits. This inconsistency can be concerning for clients who rely on the salon for regular treatments and may drive them to seek alternatives.

Another weakness identified is the issue of communication and handling of feedback. A client mentions that they had a negative experience with Mama, who acted snappy when they commented on a change in technique. This indicates a lack of professionalism and customer-centric approach in dealing with client concerns. Such negative interactions can leave a lasting impression on clients and may prompt them to find another salon.

Furthermore, there is a specific complaint about the durability of lash extensions. A client mentions that after just one week, most of their lash extensions fell off, leading to additional expenses for a refill. This suggests a potential weakness in the application or quality of the lash extensions provided at Lash & Arch Place. Lash extensions should ideally last longer than two weeks, as mentioned by another client, and this inconsistency in durability may deter clients from returning.

In conclusion, Lash & Arch Place has strengths in terms of caring customer service, quality of services, and the collaborative efforts between Mona and Mama. However, there are weaknesses in terms of inconsistency in service quality, poor handling of feedback, and potential issues with the durability of lash extensions. These areas of improvement need to be addressed by the salon to ensure client satisfaction and retention.

Best TL Reviews

For one, Mona truly acts like she cares for her clients. Today was my 1st visit w-her. She did a great job on eyelashes, altho they weren’t extensions or strips, I don’t what it’s called, but they last 2 weeks she said. I will be coming back❣️

I love coming here for my lashes, tent and eyebrow waxing. They always take good care of me and make sure I'm looking good.

This used to be my favorite place to get my eyebrows waxed. The past 2 times I’ve gone she has done horrible and even changed her technique. I mentioned it and she got snappy with me. I won’t be back. Gotta fine me a new place. ????

Mona is so sweet and does an amazing job! Highly recommend for all your lash needs!!

Mona is awesome! So personable and customer service is superb! My lashes last foreverrer!!!!

Mona and Mama are amazing! They always do a great job with mine and my mothers eyebrows. The color and shape looks awesome!

Mona is absolutely amazing. I’m young so I reallyyy care about my eyebrows appearance. Mona does the perfect combination of waxing and threading to give them a nice thick, but arched and clean shape. She also works well with micro shaded eyebrows!!! 10/10 definitely recommend!

Review updated

Go see Mama!! She has me looking and feeling beautiful!

I had to come back with an update. After 1 week, almost all of my lash extensions have come off. I paid too much money for this to happen, especially when I know I cared for them properly. I've been here before, but I've only dealt with Ms Mona, whom is wonderful, but she wasn't in that day. I kinda felt on the spot to do my initial review bc Mama asked could I go ahead and do it before I left. I should've waited. I will only go back if Ms Mona is there. Now I have an event tomorrow, and I have to spend more money to get them filled in.