Lovely Nails and Spa

+1 574-383-5778

317 E University Dr Suite 3, Granger, IN 46530 United States of America

Open Today: -

Quick Facts About Lovely Nails and Spa

Lovely Nails and Spa has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the salon, let's analyze the comments and focus on the following aspects: customer service, nail services, product quality, attention to detail, cleanliness, and amenities.

One common theme that emerges from the comments is the positive customer service provided by the staff. Several customers specifically mention their technicians by name and praise their professionalism, respect, and friendliness. The fact that customers feel comfortable recommending specific staff members suggests that the salon has a strong team of nail technicians who are knowledgeable and skilled in their craft. This is a major strength of Lovely Nails and Spa as it builds trust and loyalty with customers.

Another strength highlighted by customers is the range of nail services offered. Customers mention various services such as pedicures and dip nails, and many express satisfaction with the end result. The positive reviews regarding the acrylic nail sets and manicures indicate that Lovely Nails and Spa has experienced technicians who can deliver high-quality nail services. This contributes to the salon's reputation and ability to attract customers.

However, there are also some weaknesses that can be identified from the comments. One recurring issue is regarding the product quality used in the salon, specifically the dip powder. Several customers mentioned that their dip nails chipped quickly or that the salon should invest in better products. These comments suggest that Lovely Nails and Spa may need to reassess the brands and quality of products they use to ensure longer-lasting results for their customers.

Another weakness that arises from some negative feedback is the attention to detail during the nail services. Customers have complained about bubbles in the polish, crooked nails, and different nail shapes. These comments indicate that there may be inconsistencies in the quality of work performed by the technicians. This inconsistency can lead to customer dissatisfaction and potentially affect the salon's reputation.

Cleanliness is another aspect mentioned positively by customers. They describe the shop as clean and beautiful, which is essential for a sanitary and pleasant environment. Maintaining a clean and tidy salon is crucial for customer satisfaction and can contribute to the overall positive experience.

The availability of amenities is also mentioned as a positive aspect. Customers appreciate the brand new seats and the presence of couple massage chairs in the waiting area. Complimentary drinks are also mentioned as a nice touch. These amenities enhance the overall customer experience and make the salon stand out among its competitors.

In conclusion, Lovely Nails and Spa possesses several strengths, including excellent customer service, a range of nail services, and a clean environment. However, weaknesses such as product quality and inconsistencies in attention to detail need to be addressed in order to ensure customer satisfaction and improve the overall quality of the salon's services. By focusing on these areas, Lovely Nails and Spa can continue to thrive and build a strong reputation in the nail industry.

Best TL Reviews

Absolutely love the salon and the entire staff at Lovely Nails in Granger! My normal technician is Kim and she is always so sweet and professional and treats every customer with such respect. My normal is a pedicure and dip nails. I always make an appointment, but several times something has come up and I have had to change and use someone else and I am always taken care of and happy with my nails. I would 100% recommended Kim and the entire staff at Lovely Nails!

Went here due to my normal appointment wasn't available and I had an event. I got dip and Tom did an amazing job. It was so good I even got a pedicure which also was a great experience. It was so good I definitely will be returning for all my pedicures. Update.... dip lasted a week before chipping. Low quality products. It was good for the occasion. My pedicure is great. But they need to get better products for dip powder.

Came in today 5/11 for my first full set in a few years. I don't know why I ever have high expectations for a place that has 5 stars. It's never legit. After the nail lady got done with my nails I noticed tiny bubbles in the nail polish. Asked her to fix it she did quick fix. After I left I noticed more in sunlight there were more bubbles in polish on other nails. Called and went back to have fixed and the guy cut my cuticles when he was filling down the nails. He applied different polish color and I'm home now and still see bubbles now in this polish. $50 down the drain.

Hands down the best acrylic nail set I've had in a very long time. My go to nail salon for sure. Will be back for a pedicure as well. Thank you for an amazing experience!

So loving my nails, it’s so beautiful design done by Hien, and good pedicure done by Jenny. The shop is so clean, beautiful and all employees are very friendly and professional. Recommend all

I did my nails with Kim, and she was phenomenal! She did my nails with such great detail! She was amazing and so sweet. Thanks kim!

My friend and I had gone to get my nails done this past Saturday. All we wanted was dip on our natural short nails. We had previously gone to this salon for the same service and it was fine, therefore we figured that it would be the same situation. My appointment was before my friends, yet her nails were finished before mine. It really just seemed like they cared more about getting as many clients in the chair as possible rather than the quality of their services. As we looked at her nails, she noticed that they were all crooked and different shapes. She went in and asked the lady nicely if she could fix it ,the lady filed it for a second and told her it was fine then continued with her next client. The next day for me, I noticed that my nails were already chipped and cracked. I had noticed that they were very thin but did not think much about it since it had been fine the first time I had gone. We did not receive quality services, unfortunately we will not be coming back. It really just seems like they are more worried about taking everyone's money rather than taking the time to provide a quality service that the customers are paying for. We will not be back here, and I recommend anyone else looking for a nail salon to look elsewhere.

This is by far the best nail salon in Mishawaka. Kim did an amazing job on my short coffin nails. The pedicure was luxurious and the seats are all brand new. There is also a couple massage chairs in the waiting area. Complimentary drinks, they have everything you could ask for!