Quick Facts About Lovely Nails
Lovely Nails Place has received a mix of positive and negative feedback from customers, highlighting both strengths and weaknesses of the salon. In order to provide a comprehensive analysis, here are the strengths and weaknesses of Lovely Nails Place based on the comments provided:
Strengths:
1. Quality Work: One customer praised the nail technician for doing an "awesome job" on her manicure with shellac. This indicates that the salon is capable of delivering high-quality results.
2. Attention to Detail: Another comment mentions that the staff are attentive during pedicures, suggesting that they pay attention to the needs and preferences of their customers.
3. Relaxing Atmosphere: A customer complimented the relaxing experience and highly recommended the salon for those looking to be pampered at an affordable price. This suggests that the ambiance and environment at Lovely Nails Place contribute to a calming and enjoyable experience for customers.
4. Affordable Prices: The same customer mentioned that the prices at Lovely Nails Place are great, indicating that the salon offers competitive rates for their services.
Weaknesses:
1. Lack of Communication: One customer pointed out that their nail technician was not talkative during the appointment. While some customers may prefer a quiet experience, lack of communication can be seen as a weakness as it may hinder the overall customer experience and prevent the establishment of a rapport between the client and technician.
2. Poor Management: A negative review highlighted issues with the salon's management, stating that employees were still practicing and not adequately trained. This highlights a weakness in the overall management and training of staff.
3. Inconsistent Service: According to a customer's feedback, they did not receive the service they requested, and their nails were not done to their satisfaction. This suggests a lack of consistency in the quality of service provided by the salon.
4. Pricing and Quality Discrepancy: A customer complained about being charged a high price for a service they did not receive the full benefit of, indicating a discrepancy between the quality of service and the pricing structure at Lovely Nails Place.
5. Lack of Customer Service: One customer mentioned a lack of customer service during their visit. This suggests that the salon may not prioritize customer satisfaction or a welcoming atmosphere.
6. Use of Harmful Product: A customer expressed concern over the salon's use of an illegal and harmful product, which resulted in damage to their nails. This raises a serious issue regarding the salon's adherence to safety standards and the well-being of their clients.
7. Lack of Professionalism: The mention of the nail technician leaving the customer's side to attend to another client without properly concluding the appointment suggests a lack of professionalism and customer focus.
Taking into account all the comments provided, Lovely Nails Place has a number of strengths including quality work, attention to detail, a relaxing atmosphere, and affordable prices. However, there are notable weaknesses such as lack of communication, poor management, inconsistent service, pricing and quality discrepancies, lack of customer service, and potential breaches of safety standards. It is essential for the management of Lovely Nails Place to address these weaknesses in order to provide a better overall experience for their customers.
Best TL Reviews
I arrived about an hour and a half before they closed and got a manicure with shellac. It was nice because there weren’t a lot of customers and they started closing up while my nail tech finished up. She did an awesome job but she wasn’t very talkative. That’s okay though because she’s clearly experienced and was very focused. My nails look great! I’ll definitely be back!
Do not go to this salon unless you do not care about how your nails look! I went unaware that most of the employees are new and still practicing their craft. Which is no fault of theirs, but management. I asked for dip and received regular polish upon asking why the technician stated that management told her to and that it would prevent my nails from turning yellow due to the white color huh “that’s what gel is for” I stated. I explained the difference in dip and polish and the reasoning given did not make sense and she agreed. My skin was cut and burning. Don’t go my nails are discolored and my polish is chipping after 2 days. Not to mention the shape and horrible job of polishing!!
I wanted black nails with white spider webs. After the 6th try at one spider web I said never mind to those and just got black nails… why was I still charged with mail art and why was I told you can do it? I even asked why the price was so high and was told it was for mail art that I DIDNT GET!!!!!! And was told the price wouldn’t be changed. I’m sorry but $70 for this is outrageous!!! I won’t be back to this shop again.
Much needed pedicure! Very relaxing and staff are attentive. Price is great! Highly recommend if you want to relax and be pampered at an amazing price!
So right off the rip walking in I still had old shellac on my nails which she grinded off instead of soaking and grinded down my natural nails which left them very very brittle. I then got a full set of acrylics and they did look good until it came to taking them off. Instead of coming off or chipping off after soaking them in acetone for almost an hour it turned into almost super glue and was very sticky. They used a product called MMA which is actually very harmful to the nail and illegal in the United States and nail salons. It would not come off at all, and since my nail was so brittle underneath my natural nail ripped to the point where I couldn’t even try and remove the acrylic because it hurt. Even if this product is cheaper than what your SUPPOSED to use, if you cared about clients, then you’d use the right thing.
This was my worst nail experience I’ve encountered. 8 sides of my nails were cut open and are still throbbing a day later. High price for a low quality job. I’m sure there are good nail techs there just not the one I had. Plain full set was $62
Walked in 15 min prior to my appointment. No one acknowledged me . At 3 no one came forward, so I waited 5 min and left. My first visit NO customer service
I got a full set of acrylics done yesterday as a walk in, not only did the peel my skin too far back (it’s still bleeding today) the nails are uneven and bulgy. Also the bottom of the nail isn’t painted.. it makes my nails look old and grown out.
By the time I was shown my nails, I was told to pay and they were off with another customer.
Definitely do NOT recommend.
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Lovely Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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