Lucky Nails and Spa

+1 423-790-1522

In Cooke’s food plaza, 3342 Keith St NW, Cleveland, TN 37312 United States of America

Open Today: Closed

Quick Facts About Lucky Nails and Spa

Lucky Nails and Spa place has received a variety of feedback from customers, ranging from highly positive to highly negative. To analyze the strengths and weaknesses of the salon, we will consider the comments mentioned above.

Strengths: 1. Excellent customer service: Multiple customers praised the friendly and attentive customer service they received upon entering the salon. The staff greeted them with eye contact and a smile, creating a welcoming atmosphere. 2. Skilled nail technicians: Customers mentioned specific nail technicians, such as Kim and Paxton, who provided high-quality nail services. They were praised for their attention to detail and ability to understand and fix nail issues. 3. Cleanliness and hygiene: One customer mentioned that Lucky Nails is a clean salon, emphasizing the importance of cleanliness in the nail industry. 4. Longevity: The salon has been in business for three years, suggesting it has built a solid customer base and continued operations despite challenges.

Weaknesses: 1. Inconsistent service quality: One customer mentioned that their upgraded pedicure experience left them disappointed, especially in comparison to the treatment received by customers on either side of them. This inconsistency in service quality is a weakness that may affect customer satisfaction. 2. Lack of organization and hygiene practices: One customer observed that the nail tools appeared disorganized and that there were concerns about hygiene practices. This negative experience may create doubts about the salon's overall cleanliness and professionalism. 3. Questions about nail durability: A customer complained about the dip nail manicure, stating that the nails fell off within a week. This highlights concerns about the quality and longevity of the salon's nail services. 4. Customer dissatisfaction and potential time management issues: One customer expressed their dissatisfaction with both the pedicure experience and the subsequent painting of their nails. The length of time spent in the salon (almost two hours) indicates potential time management issues, which can negatively impact the overall experience.

Overall, Lucky Nails and Spa place has several strengths, including excellent customer service, skilled nail technicians, and a clean environment. However, weaknesses such as inconsistencies in service quality, organization and hygiene concerns, issues with nail durability, and customer dissatisfaction are areas that need improvement. Addressing these weaknesses will be crucial for the salon to maintain its positive reputation and attract new customers in the long run.

Best TL Reviews

I am so completely satisfied with my new found nail shop! I loved them from the minute I walked through the door and was greeted with eye contact and a smile. The greatness continued as I received the best customer service and nail repair service I’ve ever received. My new nail tech Understood the assignment and quickly fixed what someone else messed up and he did it gracefully without badmouthing the tech from the other shop I went to. I am grateful for the experience I had and I will definitely be back for more. Idk how they have been there for 3yrs and I never knew about them. I do now!! ❤️

I've been to quite a few nail salons& I enjoyed my experience at Lucky Nails. Kim has went above & beyond to make sure I got my nails done n did a great job. I have referred them to my friends n they are happy they decided to come here.

I will ask for one of the other people next time. This was my first time there. I got an upgraded pedi but was left with a lot of disappointment. I did notice that the person on the right and left of me had way better treatment so I'll come back again and ask for either Don or Tina. They did a great job on their customers. I'll give it another try.

This is my favorite place. They’re clean, attentive, so incredibly kind, and take care of my nails. Instead of ripping them off with a tool (which I’ve experienced at other places), they actually spend the time and have the patience to let them soak off. I see Paxton & I’ve never had any issues. Only good things to say here! Big fan of Lucky Nails! - Hanna M. ????

I got to Kim and she is amazing! She’s so sweet and she takes her time to ensure that we get what we want! I love her and you should definitely go!

I went into Lucky for a pedicure and I’d never been there before. It was May 24th and I only went there because it was convenient. Where do I start. The tools were in a jumble on a tray. I watched her rifle through the pile to choose which one she wanted. She poured something over the nippers which I assumed was a disinfectant. She did use other instruments but nothing was poured over these. I have NEVER had a worse pedicure experience. Everything hurt. When I told her so she said it was because I didn’t come every two weeks. I should have watched more carefully but I’d never had to before. My nails were being cut to the quick to almost bleeding and one of the toenails was practically cut off.

I was not happy so they sent over someone else to do the painting. That was not very well done and I was there for almost two hours! How has this place stayed open?

I had a seventh experience as a walk in. I tried the dip nail manicure and was very disappointed when they all fell off in less than a week. The couple just 2 days later.

I have been coming to Lucky Nails since they opened! I have known Kim the owner for years! I trust Kim and her nail art is amazing❤️ Go see my friends!