Lucky Star Nails & Spa

+1 951-679-5599

27701 Scott Rd, Menifee, CA 92584 United States of America

Open Today: -

Quick Facts About Lucky Star Nails & Spa

Lucky Star Nails & Spa has received a variety of reviews, highlighting both strengths and weaknesses of the establishment. Based on these comments, the following analysis will provide a comprehensive examination of the business.

Starting with the positive feedback, several customers expressed satisfaction with the service they received. One customer described the service as "good" and felt welcomed upon entering the salon. This indicates that the staff members at Lucky Star Nails & Spa are friendly and create a positive atmosphere for customers. Additionally, another customer mentioned that the nail salon is clean and tidy, suggesting that the establishment maintains high hygiene standards. The presence of functioning massage chairs also adds to the positive experience for customers.

Furthermore, the review that stated Lucky Star Nails & Spa is the best salon in town highlights the competence of the staff in performing pedicures. The recommendation for the Royal pedicure, which includes various treatments such as different scrubs and hot wax, also indicates that the salon offers a range of services to cater to customers' needs and preferences. This demonstrates that Lucky Star Nails & Spa strives to provide a comprehensive and enjoyable experience for clients.

However, there were also some negative feedback and criticisms mentioned by customers. One recurring complaint was the issue of long waiting times. One customer mentioned that they initially expected a 20-minute wait but ended up waiting for 30 minutes before being seated. Another customer expressed frustration when no one started their pedicure even after a 25-minute wait. This suggests that the salon may struggle with managing customer appointments efficiently and might be understaffed during peak times. Additionally, waiting for a substantial period may lead to customer dissatisfaction and potentially impact the salon's reputation.

Another negative comment highlighted a lack of attention given to a customer. The customer mentioned that the technician started their nails but then proceeded to serve a walk-in customer. This indicates a lack of organization and prioritization of appointments, potentially leading to a subpar experience for customers. Additionally, the customer mentioned feeling that the salon was rude in their handling of the situation, which is detrimental to building a positive relationship with clients.

Moreover, there were instances of confrontations between customers and staff. One customer described a situation where a fellow customer became irate and unruly due to the wait time, ultimately leaving without paying. The tense atmosphere created by this incident likely made other patrons uncomfortable. Such incidents can negatively impact the overall experience and may deter potential customers from visiting the salon.

Lastly, there was a negative comment regarding the quality of the service provided. The customer mentioned messy nail polish and uneven designs on their toes, suggesting a lack of attention to detail by the technicians. Inconsistent quality can pose a risk to the salon's reputation since customers expect professional results.

In conclusion, Lucky Star Nails & Spa has both strengths and weaknesses in its operation. The positive feedback highlights friendly staff, cleanliness, a range of services, and functioning massage chairs. However, the negative comments indicate issues with long waiting times, lack of attention to appointments, confrontations between customers and staff, and inconsistent service quality. These weaknesses may negatively impact the overall customer experience and reputation of the salon. Thus, Lucky Star Nails & Spa should address these weaknesses to improve customer satisfaction and loyalty.

Best TL Reviews

Went in and was told it would be a 20 minute wait. I was okay with that. But ended up waiting 30 mins just to be sat, have the tech start my nails, but stop and start doing the nails of a walk-in. The next tech then says some one else will do your nails. Everyone else was still in the middle of doing other peoples nails. I felt that was quite rude

Good service, I felt so welcoming. I got dip nails for the first time and I reay like it. The place was nice and clean

I Love Love this Nail salon. Have been going there for the past 6 years and they r the best in town. Their pedis r the best ive ever had. Treat yourself and get the Royal pedi. 3 diff scrubs and hot wax at the end. Hevenly. I highly recommend this place. They get a 10☆

My favorite place for pedicures! Everyone is so nice and accommodating.

My daughter and I made appointments for 12 noon. We arrived early. We both got seated. At 12:15, I asked if anyone was going to do my pedicure. They told me it would be a couple of minutes. At 12:25, still no one doing my pedicure. When I told them I couldn't wait any longer, they got real rude. I was told don't worry about it, they would do a quick pedicure but I would pay the same. Then I was told not to worry, just leave and don't come back. This is my second and last time at this business. Last time, the nail polish was messy and the designs on my big toes weren't even close to matching.

This place was AMAZING it was my first time here and the people are kind and very fun and enjoyable to be around,the nails turned out great,will definitely come here agaib.

Very busy Fridays and Saturdays. I’ve had my pedicure done here a good 5 times and will continue to return. Great service. The massage chairs actually work, been to a few that they’re not connected or the remote doesn’t work. Clean and tidy.

I was at the salon the same time as Julie. They were busy, so I wasn’t surprised to wait. She was there with someone else who was getting a pedicure and became irate with the wait. She did leave with her friend who left without paying. She was yelling and made everyone there very uncomfortable.