Quick Facts About Lusvianca Hair Salon Inc
Lusvianca Hair Salon Inc has both strengths and weaknesses based on the comments provided.
Starting with the strengths, it is clear that some customers had positive experiences with certain stylists, such as Marco and Andrea. These stylists were praised for their professionalism, skill, and ability to deliver the desired results. This indicates that Lusvianca Hair Salon Inc has talented individuals on their team who are capable of providing satisfactory services to customers.
Additionally, the positive review mentioned the option to save stylist names on cards, which suggests that the salon has implemented a system to help customers remember and request specific stylists for future appointments. This level of personalization can enhance the overall customer experience and build loyalty.
Furthermore, one customer expressed satisfaction with the salon's ability to straighten their hair and create a silky texture. This implies that the salon has expertise in different hair treatments and can cater to a variety of hair types and styles.
However, there are also several weaknesses highlighted in the comments. Firstly, there were complaints regarding the use of bleach for highlights. One customer mentioned their scalp blistering and experiencing a burning sensation, while another complained about hair falling out and smelling burnt. These issues suggest that there may be a lack of attention to detail or proper technique during the highlighting process. Such incidents can lead to discomfort and dissatisfaction among customers.
Another weakness mentioned is the miscommunication between clients and stylists. One customer claimed that the stylists did not understand English well, resulting in a hairstyle that was not desired or requested. This language barrier can hinder effective communication and hinder the overall customer experience.
Furthermore, a customer mentioned dissatisfaction with the outcome of a curly perm, which turned out straight. Although they received a $50 discount, they expressed disappointment and stated that they would not give any more business to the salon. This indicates a failure to meet customer expectations and deliver the desired result, potentially highlighting a lack of expertise or competence in providing specific hair treatments.
Moreover, there were complaints about the customer service and professionalism of the staff. One customer claimed that the stylists were indifferent and treated them as if their money was not good enough. Another customer mentioned that a staff member was unhelpful and dismissive when addressing a complaint about burnt hair. These instances indicate a lack of customer-oriented service and a disregard for resolving issues or addressing concerns.
Overall, Lusvianca Hair Salon Inc has strengths in terms of talented stylists, the ability to deliver satisfying results for certain customers, and personalization options with the stylist card system. However, the salon faces weaknesses in areas such as technique and attention to detail during certain treatments, communication barriers, and customer service. These weaknesses can result in negative experiences and customer dissatisfaction, which may impact the salon's reputation and customer retention.
Best TL Reviews
Will never return. Came home went to show my spouse my hai and my hair was stuck to my scalp. My scalp was blistering from the bleach used to do my highlights. Washed it out immediately and a handful of my hair came off and smelled like burnt hair. Scalp was on fire. Will be requesting a refund.
My girl went there for a haircut and she had this beautiful long curly hair down to her butt and the stylist went crazy and just cut her hair up to her neck. How you gonna do my girl like that! She won't be back.
Horrible! Went here for a curly perm came out straight and only gave me 50$ discount. They will never get another 1$ from me. All they want black ppl to do is get a perm and blowout.
The five STARS ONLY pertain to Marco!!!! Marco was an amazing hair dresser. I loved his service and attitude as well. He was extremely nice and courteous and was actually the only one to step up and offer to do my hair while the other ladies sat around and acted as if my money wasn't good enough, so if I do ever decide to return I'd only do business with him moving forward.
I went here today for a wash and blow and straight iron. They did an immaculate job! Andrea made my hair nice and silky straight! She deff did a great job & I will be back. I recommend this place ! I’ve been traveling to go here since I was like 12 and they’ve never let me down. Never fail to amaze me. I’m so glad they have cards now that you can put the stylist name and save and next time I’ll ask for that exact girl! She did wonders to my hair. Thanks so much for a great start to my day :)
Me gustó mucho el resultado que obtuve en este salón en mi cabello ???? el chico que me atendió es muy profesional me encanta que encontré un nuevo lugar para hacer mi cabello con Marco!!
Fui para un retoque de raíz y salí con el cabello quemado llamé al Sr haber que solución podía darme para mis puntas quemadas por la decoloración, lo único que supo decirme es que el no tenía tiempo para estar hablando conmigo, finalmente me dijo y me recalco que si volvía al lugar me iba a cobrar que no importaba lo que el había echo en mi cabello No volveré y no lo recomiendo pésimo servicio
Horrible I will not go there anymore. Once was enough. First I said don't wash my hair I already did. They say they have to wet it. Next thing they washing my hair. I am telling them how to cut my hair no one understand a bit of English. So I got a hair style from them not the one I wanted. Waste of time and money.
Place Pictures
Lusvianca Hair Salon Inc Info
Amenities
Health & safety
-
Appointment required
-
Staff wear masks
-
Staff get temperature checks
-
Staff required to disinfect surfaces between visits
Accessibility
Planning
-
Appointments recommended
Payments
-
Debit cards
-
NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 08:00 AM - 06:30 PM |
| Sunday | 09:00 AM - 04:00 PM |
How to go there
Location
Places
Other Places
14. C & T Nails