lux nail lounge

+1 252-689-6433

705 W Fire Tower Rd, Winterville, NC 28590 United States of America

Open Today: -

Quick Facts About lux nail lounge

Lux Nail Lounge has a number of strengths and weaknesses, as highlighted in the comments provided.

Starting with the strengths, many customers mentioned that the salon has a visually appealing interior. This can create a pleasant and luxurious atmosphere for clients, enhancing their overall experience. Additionally, the salon is described as clean, which is an important factor for customers seeking a hygienic environment for nail services. The availability of both gel and regular polish is also seen as a positive aspect, as it provides customers with a range of options to choose from.

Another strength mentioned by customers is the good music that is played in the salon. This can contribute to a relaxing and enjoyable experience, helping customers feel at ease during their visit. The salon's location is also highlighted as a strength, as it is easily accessible and visible from the street. This can make it convenient for customers to find and visit the salon.

Furthermore, most customers found the technicians at Lux Nail Lounge to be friendly and polite, which is an important aspect of customer service. Being treated well and with respect can greatly enhance the overall experience for customers.

However, there are also several weaknesses mentioned by customers. One major issue is the lack of professionalism displayed by the staff. This is seen in instances where the customer's appointment was not properly communicated to them, or when they were not informed that their designated technician would not be available. Additionally, the issue of peeling designs and rhinestones coming off shortly after a service indicates a lack of attention to detail and proper application techniques.

Another weakness mentioned is the salon being low on design technicians and not being proficient in up-to-date trends. This can limit the options available to customers, particularly those seeking more intricate or trendy nail designs.

In terms of wait times, it is mentioned that the salon typically seats customers in a timely manner, with waits not exceeding 15 minutes depending on the time of visit. This is generally seen as a positive aspect, as customers appreciate not having to wait for extended periods of time.

While some customers had positive experiences as walk-ins, others did not have the same experience. This suggests inconsistencies in service quality and efficiency.

Overall, Lux Nail Lounge has strengths such as a visually appealing interior, cleanliness, good music, convenient location, and friendly staff. However, weaknesses include issues with professionalism, lack of design technicians, limited knowledge of up-to-date trends, and inconsistency in service quality. These factors should be considered by potential customers when making their own decision about visiting the salon.

Best TL Reviews

I went to this place on 4 separate occasions.... I still encourage everyone to make their own decision since everyone's experience can differ

Pros:

The place looks dope on the inside

Clean

Matching gel and regular polish

They play good music

It's easy to get to (visible from the street)

Most of the techs are friendly

Cons

Professionalism- I had an appointment and no one contacted me to let me know that my tech wouldn't be there.... on another occasion the design that the tech did started peeling the next day (on 2 fingers). I was told to come back later that day since she wasn't there. I told the lady that it doesn't have to be the same design I just want the same colors. She still told me to come back (which I wasn't upset about). When I came back she tried to "scare" (for lack of a better word) me into coming another day saying that it would take an hour to do the 2 nails...long story short I got the 2 nails fixed in less than 15 mins.... but the next day a rhinestone came off (by this time my set was 3 days old)

Seated in a timely- wait isn't usually more than 15mins depending on when you go out there

Low staffed on design techs

Not proficient in up to date trends

First time coming I was a walk-in and was seated fast !! Showed her a picture and she did a great job, even freestyled my thumb, definitely coming back !!! Great service as well.

I was a walk-in, and was being waited on within two minutes after arrival. Nice relaxing music was playing. The staff was very polite and knowledgeable. The technician took her time and made me feel like a favorite client. I will definitely recommend this establishment to anyone!

Ok. I visited this salon about four years ago but I stopped going for the convenience another place provided. After getting some really poor quality work at another salon here in Greenville, I decided to revisit Luxe. Joly did my nails. She did a fantastic job of correcting my nail shape from oval to almond andddd she gave me a manicure. My previous salon didn’t do that. I told her she would see me in two weeks. I’m not going back to that place in the mall. ????

Go here all the time they are very good and friendly. I'm very basic soo for simple pedicure and nails it's fantastic I can't speak on anything fancy!

I go with a couple of great friends once a month for pedicures. They are almost always steady / busy, but not over crowded like some salons get. They take their time and do a great job on our pedicures. I always have some difficult design that I've found on pinterest and they are always patient and make it work flawlessly. The store is clean and beautifully decorated in modern decor and lavender. They have 2 kids butterfly pedicure chairs for a special time for your kiddos to be pampered too. I sometimes take my son to have ingrown toenails removed. They do a great job with this and doing this regularly keeps him from having his toes cut on in the doctors office. highly recommend Lux!!

Received service from both Tracy and Joly. I come here often and would definitely recommend. Always great service and atmosphere. ❤️????

After a very stressful week for myself three generations of the females in our family had a joint pedicure/manicure day. The service was great. I was very please and the atmosphere was very calming and I enjoyed being able to relax. I highly recommend Lux.