Quick Facts About Aria Nails and Spa
Aria Nails and Spa place has both strengths and weaknesses, as indicated by the comments provided. In this analysis, we will explore these strengths and weaknesses to gain a comprehensive understanding of the business.
One of the primary strengths of Aria Nails and Spa place is the quality of their service. Multiple customers mention that the staff, such as Rose and Kim, are skilled and attentive to their requests. They specifically mention that the nail artists are great at nail art and strive to give customers what they ask for. Their ability to provide high-quality service contributes to positive customer experiences and satisfaction.
Another strength of the business is their popularity and demand. Customers comment that the place is always busy, regardless of the time of day. This can be seen as a positive sign, as it indicates that the business is well-known and attracts a large customer base. Additionally, the customers suggest making reservations to avoid long waiting times, which implies that Aria Nails and Spa place is in high demand due to their reputation for providing excellent service.
Furthermore, the positive comments also mention the cleanliness of the establishment. Customers highlight that the place is clean and well-maintained. This is an essential strength for a salon/spa business, as it contributes to the overall customer experience and ensures a hygienic environment.
However, there are also weaknesses that can be identified from the comments. One significant weakness is the inconsistency in the quality of service. One customer mentioned that while they usually love going to Aria Nails and Spa, their recent experience with Mr. Paul was disappointing. The customer experienced multiple flaws in their gel nails, including crooked nails and clumps of acrylic. This inconsistency raises concerns about the overall quality control within the business.
Another weakness mentioned in the comments is an unfair pricing scale and lack of clarity regarding services. One customer expressed frustration at not having an accurate price breakdown and questioned the lack of a price list. This suggests that Aria Nails and Spa may not have clear and transparent pricing practices, which can lead to confusion and dissatisfaction among customers. Similarly, another customer felt disrespected when inquiring about services and was asked to leave the establishment, indicating a lack of professionalism and effective communication.
Additionally, there are complaints regarding the durability of the nails. Some customers mention that their nails broke or chipped within a short time, even though they were being gentle with them. This suggests a potential weakness in the application or quality of the products used, as nails should ideally last for a reasonable amount of time.
Lastly, customer service appears to be a weakness in some instances. There are comments highlighting poor customer service experiences, such as being ignored on Facebook when trying to make an appointment or being treated poorly as a walk-in customer. These incidents demonstrate a lack of attentiveness and professionalism on the part of the staff, which can negatively impact the overall customer experience.
In conclusion, Aria Nails and Spa place has several strengths, including skilled staff, popularity, and cleanliness. However, there are also weaknesses, such as inconsistencies in service quality, unclear pricing, durability issues with nails, and occasional poor customer service. Addressing these weaknesses and maintaining their strengths will be crucial for the business to continue attracting and retaining customers.
Best TL Reviews
Rose did my nails today for the 2nd time. She is really sweet and she does her best at giving me what I ask for in nail designs request. I usually see Kim who also is very kind and is really great with nail art. I get my eyebrows waxed from another lady. This place is very busy no matter what time you go. Keep in mind it’s best to make a reservation and have time to spar so nobody feels rushed and I promise you will receive the best customer service. If you go in without an appointment it’s normal to wait at least a hour because they are in high demand, like I said have time to spare so everyone can enjoy themselves. I also believe in making a habit to tip well because you are paying someone else to do a service for you.
Tonight was my first time coming here and I came in wanting a pedicure and a full set. They were pretty busy but everyone was so nice and accommodating. I couldn’t be happier with the way my nails turned out! Thank you so much, I will be back!
I usually go here and love it but today I got Mr. Paul to do my nails. I waited over an hour which I was fine with because I understand that most people are understaffed. I have had friends tell me that their nails are normally crooked and bad from him but I like making my own opinions. He was not rude but shortly after leaving I noticed MULTIPLE flaws in my very simple gel nails. One is very crooked, ones gel doesn’t go even in my cuticle and one has a large clump of acrylic on one.
This place has an unfair pricing scale. I inquired about services and was given an unjust service. It needed clarity so I asked for a chart due to a potential language barrier. My daughter was told that she had trash cuticles at 6 years old which I was in shock and just dropped my mouth open. They said they pushed her cuticles back and they did not so I inquired to see if I can pay extra for that service and was told she has no nails. Long story short I wanted a breakdown to see how much a manicure was because no one had an accurate price. I was then told I need to leave because that was disrespectful. I am not sure of what services I am paying for. I think there should be a price list and it should not be freestyled per customer for what should be an all across the board service. I like to know price prior to deciding whether or not I would like to proceed with services.
I have been going here the past few months. I go about every 4 to 5 weeks with no problems. This time one has already chipped and it's only been 1 week. I noticed the person doing my nails didn't dip them in the powder as much as the others have. So I'm not sure if that has anything to woth it breaking. I'm just very disappointed and upset about it. I think they should last more than a week especially for what you pay.????
I used to love going here. Ifirst tried to contact this business through Facebook, as they have helped me book appointments before. I was ignored for over 24 hours. I decided to be a "walk in" as many people do and I came in with 3 others wanting pedicures and was treated horribly. I explained that i had tried to make an appointment online and they literally said they would not take us at all and to go somewhere else. I stated that 4 pedicures would be a good bit of business added to their day. They stated they didn't need it and waved me away. Not very good customer service.
i’ve been here plenty of times, and my nails usually last 4-5 weeks for my birthday i went and got my nails done and three have already broke off i’ve only had them for a week and i’ve been gentle with my nails :(
I absolutely LOVE this place! I have been going to Sara for about 7 years and she is amazing! They are clean, and have TONS of colors to choose from. I highly recommend this place! I would suggest making an appointment because they stay slammed! I usually get SNS and they last up to 5 weeks without a fill in, and i type all day.
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Aria Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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