Magic Nails

+1 207-775-6500

449 Forest Park # C, Portland, ME 04101 United States of America

Open Today: -

Quick Facts About Magic Nails

Magic Nails is a salon that receives a mix of positive and negative reviews from customers. In order to assess the strengths and weaknesses of the salon, we will analyze the comments provided.

Starting with the positive feedback, one customer had a wonderful experience with Misa, who did an excellent job on their nails. This suggests that Magic Nails has skilled and talented nail technicians who can deliver high-quality nail services. The customer expressed gratitude for making their nails beautiful and indicates they will 100% return to the salon. This positive experience with a specific nail technician reflects positively on the salon's ability to provide customer satisfaction.

Another positive comment praises Q for providing one of the best manicure/pedicure experiences the customer has ever had. The customer acknowledges Q's kindness, skill, and efficiency. This suggests that Magic Nails has other competent nail technicians who can deliver excellent results. The mention of the manicure lasting longer than usual indicates that the salon uses quality products and techniques that contribute to the longevity of the nails. This positive feedback highlights the salon's expertise and ability to provide value to customers.

A third positive comment specifically mentions Michael, who is commended for doing amazing work and ensuring that everything is even and perfect. The customer also mentions the cleanliness and niceness of the salon. This suggests that Magic Nails maintains a clean and pleasant environment for customers. The customer highly recommends the salon, emphasizing Michael's exceptional work. This positive feedback highlights another skilled nail technician and reinforces the salon's commitment to customer satisfaction.

Moving on to the negative feedback, one customer had a negative experience with the staff's attitude. They called to cancel an appointment due to not having babysitting, but encountered Theresa, who was extremely rude. The customer expresses disappointment with the customer service, especially considering the high prices of the salon. This negative experience suggests that the salon may have issues with staff training and professionalism. It indicates a weakness in customer service, which can negatively impact the overall experience for customers.

Another negative comment describes a rude encounter with Linda when attempting to schedule an appointment. Linda refused to schedule anything and instead told the customer to walk in and have someone else do their nails. This demonstrates poor customer service and indicates a lack of willingness to accommodate customers' preferences. This negative encounter reflects poorly on the salon's client management and may deter potential customers.

Another negative review highlights a poor experience with a nail technician who had an attitude and did a horrible job on the nails. The customer mentions that their nails appeared as if they were already two weeks old after only five days. This indicates a lack of attention to detail and skill from the nail technician. This negative experience suggests that the salon may have inconsistencies in the quality of services provided. It reflects negatively on the salon's ability to deliver consistent and satisfactory results.

Another negative comment focuses on a rude experience when trying to reschedule an appointment due to a blizzard. The customer encountered an extremely rude lady who hung up on them multiple times. This negative experience indicates a lack of understanding and proper treatment of clients. It suggests that the salon may not prioritize customer satisfaction and could improve its communication and professionalism.

Lastly, a comment defends the salon against negative reviews and suggests that customers must use basic human decency and common sense to have a pleasant experience. The comment acknowledges the professionalism and friendliness of the salon's staff, despite witnessing rude behavior from other customers. This positive perspective highlights the salon's ability to handle difficult situations and illustrates that negative experiences may be the result of individual interactions rather than systematic issues with the salon.

In summary, Magic Nails receives mixed reviews. The salon demonstrates strengths in skilled nail technicians who can deliver excellent results, as evidenced by positive feedback for specific technicians. The salon is also commended for providing a clean and pleasant environment. However, weaknesses are apparent in negative feedback regarding the staff's attitude, lack of attention to detail, and inconsistency in service quality. These weaknesses suggest room for improvement in customer service, staff training, and maintaining consistent service standards.

Best TL Reviews

Misa did a wonderful job on my nails today! I had an awful experience at another salon and she made sure I loved my nails today. I will 100% be back! Thank you so much for making my nails beautiful!!

Extremely rude staff. I called to cancel an appointment (due to not having babysitting) I scheduled for early morning and couldn't reach anyone. Theresa called to confirm and asked "why would you make an appointment then," and hung up. I completely understand last minute cancellations as I am never one to not make it to an appointment, especially one I'm paying a lot of money for. But it's the quality of the work that brings me down to Portland, living an hour away. But this is not the first time I've experienced attitude from the staff (except one young lady who sits in the middle & is always bubbly). Unfortunately I will never go back and I would not recommend to anyone. For the higher prices, you'd think the customer service would be top notch. Disappointed.

Q gives one of the best manicure/pedicure I’ve ever had. I’ve never had a manicure last as long as his. Highly recommend. He is kind, skilled, and fast

I love them!! As long as I'm in Maine I will never go anywhere else. They are all good but Michael especially does amazing work, double checks that everything is even and perfect and makes sure they will last. The salon itself is clean and nice. I highly recommend them!

Very rude! I called for the first time to make an appointment with Linda, and instead of woking with me on a day and time, she told me to "just come in and have someone else do it"... great way to gain customers!! After she told me that, I tried telling her that I would like to get my nails done with her, yet she refused to schedule anything with me and told me to walk in and have anyone available to do my nails.

I have got my nails done here before unfortunately I had to call to reschedule due to a blizzard and poor road conditions considering I travel from over an hour away to get my nails done. Lady was extremely rude and I was hung up on…. I called multiple times after trying to get through to someone to simply reschedule and got hung up on again. I have never had such a rude experience. If you don’t want my money for a service that’s fine I’ll go somewhere that is understanding and treats clients properly.

I have been to this nail salon several times and had excellent service. My most recent visit was horrible...nail tech had attitude and did a horrible job. My nails looked like they were already 2 weeks old after 5 days! Nails are sticky and far from my nail bed. Like the shop but not the lady who did my nails.

Every time I read a negative review of Magic Nails, I am honestly surprised. I have been going there for about 3 years, and would not go anywhere else. My nails are gorgeous every time, the price is fair, and the people who work there are professional and friendly (even when I have personally witnessed people being rude to them).

I think if you use common sense and all-around basic human decency you will have a fine time at Magic Nails. For example - if you don't want to have to wait for a walk-in appointment, make any appointment first. If something isn't going right with your appointment, say something. Every time that I have been there when some kind of error has occurred, the employee has been more than willing to fix it.

Also - take into consideration that silence from your nail tech while they do your nails isn't rude - it may be that a) some people like a quiet nail experience so perhaps the nail tech doesn't want to ruin that for you or b) realize that maybe the person doing your nails doesn't know English well enough to have a long conversation.

In my experience, doing these things (also known as things a considerate person should do for an appointment at any establishment in general) and not being an ass result in a pleasant appointment, every time.