Quick Facts About Trish's Nails & Spa
Strengths:
1. Excellent customer service: Many customers mention the friendly and welcoming atmosphere of Trish's Nails & Spa. They feel comfortable and appreciated when they visit, and the staff takes their time to ensure a positive experience.
2. Skilled nail technicians: Several customers praise the nail technicians, such as Tina and Henry, for their expertise and ability to create unique and customized designs. They feel satisfied and happy with the outcome of their nail services.
3. Affordable pricing: The majority of customers do not mention the prices being overly expensive, indicating that Trish's Nails & Spa offers reasonable pricing for their services. This affordability could attract and retain customers.
4. Positive past experiences: Some customers mention having had great nails in the past at Trish's Nails & Spa, implying consistency in delivering good services. These positive experiences could lead to customer loyalty and word-of-mouth recommendations.
Weaknesses:
1. Inconsistent quality: While many customers have positive experiences, a few comments mention subpar services. Complaints range from uneven paint and design to rushed and unsatisfactory work. This inconsistency in quality could damage the reputation of Trish's Nails & Spa and deter potential customers.
2. Lack of attention to detail: Some customers complain about the nail technicians not properly pushing back cuticles or not addressing their specific requests. This lack of attention to detail can lead to dissatisfaction and the need for customers to revisit the salon to fix mistakes.
3. Hygiene concerns: One customer mentions contracting toenail fungus from the salon due to the reuse of equipment between clients. This poses a significant health risk and could deter customers concerned about cleanliness and hygiene practices. Trish's Nails & Spa should prioritize implementing proper sanitation protocols to prevent the spread of infections.
4. Long wait times: A customer recounts a frustrating experience of waiting for almost 2 hours despite being told it would only take 10 minutes. Long wait times can lead to dissatisfaction and inconvenience for customers who have scheduled appointments or time constraints. Improving efficiency and communication could help address this issue.
5. Unsatisfactory results: Multiple negative comments mention nails peeling or polish chipping shortly after the service. This indicates a lack of durability or proper application of products, which can be frustrating for customers and negatively impact their overall experience.
Conclusion:
Trish's Nails & Spa has several strengths, including excellent customer service, skilled nail technicians, affordable pricing, and positive past experiences. These factors contribute to a positive and inviting atmosphere for customers. However, the salon also has weaknesses, such as inconsistent quality, lack of attention to detail, hygiene concerns, long wait times, and unsatisfactory results. Trish's Nails & Spa should address these weaknesses to maintain their reputation, improve customer satisfaction, and attract new clients. Implementing proper hygiene practices, focusing on consistent quality, training staff on attention to detail, reducing wait times, and ensuring long-lasting nail services are essential steps towards achieving improvement.
Best TL Reviews
By far my favorite nail salon. Tina is awesome!! I've brought her some detailed designs that we change up to make it original and I've been happy every time!!!
My husband and I are faithful every 2 week customers here. Very friendly people and I always feel comfortable. I love my nail guy! Ask for Henry if you happen to check this place out!
I don’t normally write reviews, but I just got my nails done. They are terrible! Ripples and the paint is not even to the edge. The design is not even close to the picture I showed. Over priced for nails I could have done at home the way these look! Definitely not the way they used to be! Normally this was the salon I would run too! The shape is uneven, and just all around terrible!
First time here since I moved here!! everyone was nice and really took their time with my pedicure and my nails on my first visit.. I continued to go there and now I have toe nail fungus from their shop. Most places open new sterile equipment for each pedicure. They do not. They reuse their equipment between people. Also the last time I had my nails done the lady rushed and my nails looked like a new tech had done them. I won’t be returning to this establishment.
This is a great spot to get your nails done!!! Friendly service, people and environment. So please check it out and have a wonderful time with friends or family while getting pampered.
I got a full set and wanted a black french tip. I had to go back in to have them fix around my cuticles because they didnt push them back and just put the acrylic powder over it. Then when they fixed it the girl made a couple of my fingers bleed now the nail polish is already peeling
Went there last weekend on friday .. F to get mine and my daughters nails done for her
Wedding which was the next day.. I called.. They said they could get us right in
. we got there. They said 10 minutes. Almost 2 hours later they finally got to us !! She got gel paint and less than 24 hours later her nails turned dark brown. We. Had to sand them down and re do them an hour before her wedding!!! Super disappointed
I’ve had great nails here before but these were terrible. Below is what i asked for vs what i got! They were $50
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Trish's Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 09:00 AM - 08:00 PM |
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