Modern Nail

+1 301-839-1780

6214 Livingston Rd, Oxon Hill, MD 20745 United States of America

Open Today: -

Quick Facts About Modern Nail

Modern Nail place, based on the comments provided, has both strengths and weaknesses.

One of the strengths mentioned by customers is the fair pricing. Customers appreciate the value for money they receive, such as getting hands and feet full gel, along with a face wax, for $90. This implies that Modern Nail place offers competitive pricing in comparison to other similar establishments. Additionally, customers mention that despite being busy, the staff does not ignore them and provides prompt service. As soon as customers walk in, the staff asks if they can be of assistance, which creates a positive and welcoming atmosphere.

Another strength highlighted by a customer is the talent and skill of a particular nail technician, Kay. The customer highly praises Kay's work and compliments his ability to understand the customer's preferences without having to be constantly instructed. This indicates that the staff at Modern Nail place possesses expertise and can deliver excellent results.

Customers also appreciate the friendly and welcoming nature of the entire staff, including Ms. Julie, who specializes in eyebrows. This suggests that the staff at Modern Nail place prioritizes customer service and ensures a pleasant experience for every individual who walks through their doors.

On the other hand, there are significant weaknesses mentioned in the comments that need to be addressed by Modern Nail place. One customer expresses extreme dissatisfaction with the longevity and quality of the gel polish used during their appointment. They claim that within a week, the gel polish started chipping, and multiple nails fell off. This indicates a lack of quality control and possibly the use of low-quality materials, such as inexpensive glue. Such experiences can lead to frustration and disappointment among customers, potentially resulting in a loss of their business.

Furthermore, another customer criticizes the salon's opening time. They state that despite the advertised opening time being 9 am, the salon was not open at 9:30 am. This can create inconvenience for customers who plan their visit based on the opening hours. Inconsistent opening times can be perceived as unprofessional and unreliable.

Another complaint made by a customer is about rushed service and poor quality. They mention that their gel manicure started chipping after just two days and that the polish application was uneven and lumpy. This points to a lack of attention to detail and perhaps a rushed approach in serving the customers. Poor quality and rushed service can lead to negative customer experiences and damage the reputation of Modern Nail place.

There is also a comment about inappropriate behavior by a male technician towards a customer. The customer states that the technician yelled at her and then tried to appease her by rubbing her legs, which made her uncomfortable. This represents a significant concern about the professionalism and boundaries maintained by the staff at Modern Nail place. Instances of inappropriate behavior should never occur within a professional establishment, as it can lead to customer dissatisfaction and potential harm to the reputation of the business.

In conclusion, while Modern Nail place has some strengths, such as fair pricing and skilled staff, there are several notable weaknesses that need attention. Issues with gel polish quality, inconsistent opening hours, rushed service, and inappropriate behavior must be addressed to improve the overall customer experience and ensure the reputation and success of the establishment. Regular quality checks, improved training and supervision, and maintaining professional boundaries are some possible steps that Modern Nail place can take to overcome these weaknesses and provide a consistently satisfying service to their customers.

Best TL Reviews

Fair pricing. Got my hands and feet full gel, and face waxed for $90. Not bad, right! Always busy, but they do not ignore you as a customer. As soon as you walk in, first question: Can I help you? LIKE!!

I got my nails done LAST THURSDAY. It’s been ONE WEEK. And my nails look horrible. The gel polish is chipped. Gel polish is supposed to last longer and not chip. Three nails already fell off, literally they fell off like they were press ons. Their glue must be cheap. The first nail fell off TWO DAYS after getting them done and there are three other nails that are lifting and are about to pop off as well. That’s 6 out of 10 nails that are completely coming/came off!! I wish I could give zeros stars. I got these done on my way out of the state because if I was local I would have went back and asked for a refund. I paid 50$!! For this full set chrome gel polish design and it didn’t even last me a week. Now I’m on vacation with busted nails trying to find a place to get them fixed. I will never go back here. These people should be ashamed. DO NOT GIVE THEM YOUR BUSINESS.

my nail tech Kay, NEVER disappoints. He is amazing at freehand and other stuff. I enjoy his work so much that now I rarely even have to tell him what I want. I just sit in his chair and let it happen.

Everyone is always friendly when I go in, from Ms. Julie (eyebrows) to all the other staff.

Why am I outside at 9:30 and they aren't open yet. It's a business so run it like one. I came here because they open at 9 and I have something to do. This is pitiful. I could've been finished soaking in all this time. Change the time to 10am then.

they rush … poor quality. my gel manicure is chipping after 2 days and the polish is lumpy.

Thank you modern nails

I personally really loved my pedicure (regular polish) and price was very affordable. I’m rating a 4 stars in behalf of my cousin because a male tech did her and he kinda yelled at her and then tried to soothe her by rubbing her legs (she was getting a pedicure) but it was lowkey creepy so she didn’t like her service done by him...but my female tech was very nice and detailed! Definitely would go back for pedis

Horrible I didn't like my nails they had one guy on each side doing my nails while I was getting my lashes done I didn't think any thing of it cause I thought maybe they were just that talented but no not at all absolutely a waste of time and money ????