Mo’s Barber Shop

+1 781-209-0139

17 Lexington St, Waltham, MA 02452 United States of America

Open Today: -

Quick Facts About Mo’s Barber Shop

Mo's Barber Shop has several strengths that contribute to its positive reputation and customer loyalty. Firstly, the shop has a friendly and welcoming atmosphere, as mentioned by multiple customers. The barbers are described as nice and caring, treating their customers like family. This creates a comfortable and enjoyable experience for clients, making them feel valued and appreciated.

Another strength of Mo's Barber Shop is the quality of service provided. Customers praise the barbers for their professionalism, attention to detail, and ability to listen to their specific requests. The barbers take their time to ensure customer satisfaction, resulting in great haircuts. This demonstrates their expertise and commitment to delivering a high-quality service.

Affordability is another positive aspect of Mo's Barber Shop. Many customers mention that the prices are reasonable and affordable compared to other barbershops in the area. This makes it an attractive choice for individuals seeking quality haircuts at a reasonable price. The affordability factor contributes to customer loyalty and encourages repeat visits.

The availability of multiple barbers is also highlighted as a strength. Customers appreciate that there are plenty of barbers to cater to their needs, providing convenience and flexibility in scheduling appointments. The availability of multiple barbers helps to minimize waiting times and ensures that customers can get their haircuts at their desired times.

The positive reviews and recommendations from loyal customers are an additional strength for Mo's Barber Shop. Numerous customers express their satisfaction and recommend the shop to others. Word-of-mouth promotion is powerful, as it builds trust and credibility for potential new customers. This positive reputation helps to attract new customers and further expand the customer base.

However, despite these strengths, Mo's Barber Shop does have some weaknesses that should be addressed to improve the overall customer experience. One weakness mentioned is the appearance of the shop. One customer describes it as "on the cheap side of barbershops." Improving the aesthetics of the shop, such as the decor and cleanliness, could enhance the overall impression and attract more customers.

Another weakness mentioned is the issue of communication and punctuality. One customer expressed their disappointment when they arrived for a confirmed appointment and found the door locked with no answer to their calls. This suggests a lack of communication and organization within the shop, leading to customer inconvenience and dissatisfaction. Addressing this weakness by improving communication and ensuring timely and reliable appointments can help maintain customer trust and satisfaction.

Another weakness mentioned is the overcrowding on weekends. While having a busy shop is generally a positive sign, it can also lead to longer waiting times and customer inconvenience. Taking measures to manage the crowd or offering online appointment scheduling could help alleviate this issue and improve customer experience on busy days.

In conclusion, Mo's Barber Shop has several strengths that contribute to its positive reputation, such as a friendly atmosphere, quality service, affordability, availability of barbers, and positive reviews from loyal customers. However, there are also weaknesses that should be addressed, including the appearance of the shop, communication and punctuality issues, and overcrowding on weekends. By addressing these weaknesses and building on their strengths, Mo's Barber Shop can further enhance the customer experience and solidify its position as a premier barbershop in Waltham.

Best TL Reviews

Mo & all the rest are back up and running so please pay them a visit soon! I know they would love to see all of the regulars as well as new customers walk through their doors! My barber Ben was there today in great sprites so that was great to see. I had to call ahead to schedule the appointment but when I arrived he was ready for me which was awesome! Please support this shop. I love it & I'm sure you will as well if you haven't already tried them. For those of you who have; well I suppose you already know! Great to have them all back and of course I wish them all well!

- Lacey

The barbershop looks on the cheap side of barbershops. However, it is a friendly place and people there are very nice. I recommend that if you like one of the barbers to get his phone and contact him before coming to get the best time he can be available so you don't have to wait. Avoid the weekends since it gets very crowded

I came for a confirmed appointment on March 7 at Noon. I arrived 15 mins early, the door was locked and I called no answer which is understandable as my appointment wasn't until noon. I called multiple times between then and 12:15 when I decided to leave. Really disappointed that I wasted my time driving all the here. I heard many good reviews and was so excited to get my sons' hair cut.

I've been coming here for two years now and Mo is the absolute best! I highly recommend his barbershop.

Best barbershop in Waltham. great service and everyone treats you like you're family. There's plenty of barbers too help you any time or day of the week. I used to work in Waltham and ever since a colleague suggested Mo's for a haircut 2 years ago I've been a loyal customer. Prices are very affordable and service is outstanding.

Had a great first experience, my barber Ben was very interactive and listened to my many demands and I loved the outcome. Best part it was only $20.

I went here at my brother’s recommendation and I’m really glad I did. No was very professional and gives a great haircut! 5 stars, I’m coming back here again

These barbers care more about your hair than you do! They take their time and they're very professional. I would reccomend this barber for anyone and everyone.