Quick Facts About Mr. Ray’s Barber Shop
Strengths:
1. Excellent customer service: The staff at Mr. Ray's Barber Shop are praised for their friendly and welcoming demeanor. They make eye contact, smile, and ask how they can help when customers walk in the door. This creates a positive energy and makes customers feel valued.
2. Consistent and on-time service: Customers mention that their appointments with their chosen operators, such as Brittany and Daniel, are always on-time and consistent. This reliability in service ensures that customers can trust their haircut will be done well each time.
3. Good haircut quality: Multiple customers mention that they receive great haircuts at Mr. Ray's Barber Shop. The barbers pay attention to detail and put pride and care into their work. They also take the time to understand customers' preferences and make recommendations, ensuring customer satisfaction.
4. Clean and pleasant environment: The shop is described as having a clean lobby, which adds to the overall positive experience for customers. It is mentioned that the building does not have any unpleasant smells or mold, which contributes to a comfortable and hygienic atmosphere.
5. Good customer relationships: Regular customers mention that the employees at Mr. Ray's Barber Shop have good relationships with their clients. This means that even if someone walks in without an appointment, the employees already know them and can provide personalized service.
Weaknesses:
1. Reservation system issues: One customer expresses frustration with the reservation system at Mr. Ray's Barber Shop. They mention that the system was down and they were asked to follow a QR code to make a reservation. This inconvenience suggests that the shop could improve its technology infrastructure for smoother booking processes.
2. Attitude and favoritism: A negative comment highlights the issue of staff members having a negative attitude towards a particular group of people and practicing favoritism. This indicates a lack of professionalism and fairness, which can significantly impact the reputation of the business.
3. Unpleasant experience for regular customers: A regular customer shares an incident where the owner rudely announced that the shop doesn't open till 8 AM, despite them arriving at the usual time of 7 AM. This kind of treatment towards regular customers can create a negative impression and lead to customer dissatisfaction.
4. Limited availability and inconvenience for walk-ins: Some customers mention that Mr. Ray's Barber Shop doesn't do walk-ins and appointments are necessary. This means that getting a last-minute appointment may be difficult, inconveniencing those who prefer or require immediate service.
5. Lack of transparency and communication: One customer mentions feeling unaware of changes in operating hours, which led to a negative experience. This suggests that there might be a lack of clear communication from the barber shop's management to its customers, leading to confusion and dissatisfaction.
In conclusion, Mr. Ray's Barber Shop has strengths in its excellent customer service, consistent and quality haircut services, clean environment, and good customer relationships. However, the shop faces challenges with its reservation system, attitude and favoritism, treatment of regular customers, limited availability for walk-ins, and lack of transparency in communication. Addressing these weaknesses will be crucial for enhancing the overall customer experience and maintaining the loyalty of existing customers while attracting new ones.
Best TL Reviews
I love coming here. When you first walk-in the door, the front desk folks make eye contact with a smile and ask how they can help. (It’s important to smile from both sides to generate positive energy. It works!) For the times I’ve been here, it’s always busy so I highly recommend making an appointment. Brittany is my operator who is always on-time and consistent with the great haircut.???? I recommend this barber shop and again, highly recommend an appointment rather than walking-in hoping for an available operator. If you do walk-in without an appointment and there’s an available operator, consider yourself lucky and buy a lottery ticket.
Worst center I have seen, if I can give a zero star I would. No great service. Has too much attitude towards particular group of people. Least bothered about customers. Have fovouritisms. Waited 2 weeks for appointment and Turned me down even with the appointment, don't even know the reason. Don't value others time. Not at all accomodating. I wasted my 2 weeks for these people, I could have gone to some one else and get great service. I would never go back to the salon ever again.
Great haircuts, stupid reservation system. Walked into the store and the “system was down” - wanted me to follow a qr code to make a reservation. Just because something can be done on the internet doesn’t mean it should be.
They’re good. They pay attention to detail, they have a clean lobby, nice people, and their building doesn’t smell like it’s 100 years old with mold pouring out of the ceilings. They cut my hair good and they put pride and care into doing it. They have good relationships with customers so anyone can walk in the door and the employees already know who that guy is. Great hair place!
Daniel has been cutting my son’s hair for years and always does a great job! Even when my son has a hard time conveying exactly what he wants, Daniel takes the time to get it just right and even recommends which hair products to use. Great service and always professional! Highly recommend!!
I have been going to Mr. Ray’s for years. Always getting there right around 7 AM for a haircut. Show up today doors open sit down 6:55 like always. He’s cutting another persons hair which happens quite often before 7 AM. This morning though after sitting there for a few minutes and another patron walking in the owner decides to announce rudely they don’t open till 8 AM. And that’s all he says. I totally understand that the hours changed and we were both unaware that they treat regulars like that and have that kind of attitude to any customer to me is acceptable. The business obviously has enough customers already and don’t need several other regulars. I know he’s talked about wanting to get out of the business I guess this is a great way to do it.
Excellent barber shop. I get my hair cut by Shawn every 3 weeks, and he always nails it. Make sure you call ahead because they don't do walk ins, and it's unlikely to get an appointment the same day.
The best. Been getting my hair cut there for 10 plus years. Daniel is my barber. He's a young guy but has experience beyond his years. Always does a great job and is pleasant to converse with. Prices are reasonable, for this day and time.
Mr. Ray’s Barber Shop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 08:00 AM - 07:00 PM |
| Wednesday | 08:00 AM - 07:00 PM |
| Thursday | 08:00 AM - 07:00 PM |
| Friday | 08:00 AM - 07:00 PM |
| Saturday | 07:00 AM - 03:00 PM |
| Sunday | Closed |
How to go there
Location
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