Golden Mart Beauty Supply

+1 423-499-9020

5300 Brainerd Rd, Chattanooga, TN 37411 United States of America

Open Today: -

Quick Facts About Golden Mart Beauty Supply

Golden Mart Beauty Supply place has several strengths and weaknesses based on the comments provided.

Starting with the strengths, it seems that Golden Mart Beauty Supply has a wide variety of products available. One customer mentioned ordering hair packs, indicating that the store offers a diverse range of hair-related items. Additionally, another customer mentioned that they had ordered from the store in the past without any issues, suggesting that there may be some consistency in the availability of products.

Another potential strength of Golden Mart Beauty Supply is its physical store location. Despite the negative experiences some customers had, the fact that the store is crowded indicates that it may attract a significant number of customers. This could be due to factors such as a convenient location or a reputation for having a wide selection of beauty products.

However, there are several weaknesses highlighted in the comments. The most prominent issue seems to be the customer service provided by the staff members. One customer mentioned that the cashier did not acknowledge them or offer any assistance. Poor customer service can create a negative shopping experience and deter customers from returning to the store.

Another major weakness is the company's online service. Multiple customers reported receiving incorrect or different products than what they ordered. This indicates a lack of attention to detail and quality control in their order fulfillment process. Additionally, the company's response to these issues seems to be inadequate, with customers having to fight and demand for refunds. This poor customer service and lack of proper resolution can significantly damage the company's reputation.

Furthermore, there have been complaints regarding the delay in shipping and lack of communication. Customers mentioned waiting for extended periods without any updates or tracking numbers for their orders. This lack of transparency and failure to meet customer expectations can lead to frustration and dissatisfaction.

There are also concerns about pricing. One customer mentioned that Golden Mart Beauty Supply charges higher prices compared to other retailers. This price discrepancy can make customers question the value and fairness of their purchases, leading to a perception of price gouging.

Overall, Golden Mart Beauty Supply has the potential to offer a diverse range of products and attract customers through its physical store. However, the negative reviews and comments highlight significant weaknesses, including poor customer service, incorrect order fulfillment, communication issues, and potentially higher prices. These weaknesses could result in a tarnished reputation and a loss of customer trust and loyalty.

Best TL Reviews

Went there yesterday (12/28) to look for a wig. This place so crowded you can't even walk the isles. Oriental lady at checkout never looked up, spoke, asked if she could help me. Everything in this store looked like it had been there 20 years. I will not go back, surely there's another place to buy a wig, one that will at least acknowledge you came in the store.

STAY AWAY!! Beware of this company. Shopping online especially. They sent me the complete wrong thing, and admitted to doing so due to them being out of stock? I’ve never heard of such a thing. All companies have ever done is given me a full refund. Not purposely send me something else? And then having to fight and demand for a refund is absolutely ridiculous. This place is sketch all around. I’d give it negative stars if I could.

I wish I would've read the reviews before ordering..I order 2packs of hair and they sent me something totally different.I called them and they told me someone will get back with me..(still waiting).I called another number and the man told me to call the website number.But the package that was sent,had the same address where I called the man...playing a game taking my money ..I have been ordering from them,but my guess is since they didn't have it,they took upon themselves to just send me any thing, I will NEVER EVER order from them again.Thank God it was only $40..The only reason I gave them a star,just to be able to comment..Bunch of professional thieves if you ask me

I ordered a wig on March 24, 2023 and have not been notified of it shipping or anything. I am not sure if I will hear from them, but they have until tomorrow to notify me or I will have to get my bank involved.

I wish I read the reviews last week before I ordered. They have been saying that my item is on the process to be be shipped since 24th feb. I still have not received the tracking number. They have new excuses everyday!.

Where is my order golden beauty mart??? I called the physical store some rude guy answer an flat out lies about no affiliation with the online store, i reached out to these PEOPLE, several times, ive ordered from them before no issues, this is a turn off! If you cant produce the product stop taking money from people who trust you to deliver. Now im going to have to get my ankle involved! They better not think they’ve gotten away with my money!!

Do not order from this company! After ordering from them, I did not receive a tracking number or status update. Of course my package never arrived and after several calls and emails with no answers, I had to get my credit card company involved. Their prices are already higher than most. They pay an answering service who has no idea what the company is about. DO NOT ORDER FROM THIS COMPANY EVER!!

This place is price gouging on another level all the famous butta lace you seen on TikTok average around 60 AT MOST THEYRE charging 89.99 for them and their cheaper wigs are around 49.99 with no lace you can go on Amazon and buy a whole butta lace wig for that cost. Saving y’all time and gas shoot gas 4.00 a gallon ????????