My Nail & Tan

+1 704-932-3600

2829 N Cannon Blvd, Kannapolis, NC 28083 United States of America

Open Today: -

Quick Facts About My Nail & Tan

My Nail & Tan place is a nail salon that has received a mix of positive and negative reviews. In order to assess its strengths and weaknesses, let's analyze the comments provided.

Starting with the positive feedback, customers praise the clean environment of the salon. This indicates that the establishment prioritizes cleanliness and hygiene, which is crucial in a nail salon. Additionally, customers express satisfaction with the outcome of their nails, mentioning that they look amazing. This indicates that the salon employs skilled technicians who are capable of delivering high-quality nail services. The friendly service provided by the staff is another strength mentioned by multiple customers. Their sweetness and friendliness create a pleasant atmosphere for customers.

Convenience is considered a strength by some customers. One individual mentions that the salon is close to home, making it easily accessible. Another customer appreciates the good prices offered by the salon. This suggests that the salon is competitive in terms of pricing, which can be an attractive aspect for customers seeking affordability.

On the other hand, some negative comments indicate weaknesses that My Nail & Tan place needs to address. One customer mentioned a recurring issue where the salon claims to have no time to accommodate their service requests, despite there being few customers present. This inconsistency and lack of availability can frustrate customers and negatively impact their experience. Another individual shares a similar experience, stating that the staff refused service without providing any justification. This implies that there might be a lack of communication or organization within the salon.

Another weakness highlighted by a customer is the unprofessional behavior of a specific staff member. Rolling eyes, loud sighs, and mumbling under the breath during a nail service is unprofessional and disrespectful towards the customer. Such behavior undermines the overall experience and shows a lack of professionalism on the part of the staff member. This negative encounter has led to the loss of a loyal customer, indicating the importance of maintaining professionalism at all times.

Despite the weaknesses, it is worth noting that there are positive comments stating that the owner of the salon does a fantastic job, implying that there are competent and skilled individuals at the salon. Customers also appreciate the willingness of the salon to accommodate them even when they call right before closing time. These strengths indicate good customer service and a commitment to meeting customer needs.

In conclusion, My Nail & Tan place has several strengths such as a clean environment, skilled technicians, friendly service, and convenience in terms of location and pricing. However, there are also weaknesses that need to be addressed, including inconsistent availability, unprofessional behavior from staff members, and a lack of communication. By focusing on these weaknesses, the salon can improve customer experience and ensure better customer satisfaction in the future.

Best TL Reviews

Clean environment and my nails look amazing ! Very friendly service, they both are so sweet. Was in and out and am very happy with how my nails turned out. This is definitely my go 2 nail salon and would 10/10 recommend to anyone.

My second time going good prices. Need to make appt but still good. My nail place now and close to home

I’ve got my nails done here once, after that all 6 times I’ve came to give them my business they always “have no time” I went in at 5:15 asking for a full set and toes done when they close at 7. Was told no. Will NEVER BE BACK 10/10 DO NOT RECOMMEND. I wouldn’t even give them a star if it wasn’t for them making me put a star to even write a review

Called right before closing and he still took me in for a full set and he did a great job and didn’t rush . This has been awhile . I don’t get my nails done often .

I have gone only twice for eyebrows, and those two times the lady up front said they don’t have time with literally only one or two people people in the building. I asked how long she just said no time. Not going for a third time lol

Love love love this nail salon. The Gentleman was the owner and did a fantastic job . I'm new to the area and have tried others walking out not totally satisfied. But I have found my forever Nail place.

Came here with my bf and they were great! Told us about some restaurants in the area. I didn’t get their names but they were both friendly and did a good job :) will definitely return

I used to go here all the time to get my nails done and they always did a great job until the last few times. The lady has a horrible attitude and is not professional at all. I went in there today and she kept rolling her eyes, sighing really loud, and mumbling under her breath the whole time she was doing my nails! I work in customer service and you never act that way towards a customer! Especially since I’m paying you over $40! If she hadn’t been so rough when doing my nails maybe my hands wouldn’t have tensed up. I will not be returning.