Quick Facts About My Spa & Nails
Strengths:
1. Quality pedicures: Multiple comments mention that the pedicures at My Spa & Nails place are of good quality and that the color lasts for over a month. This indicates that the salon is capable of providing long-lasting and well-executed pedicure services.
2. Attentive and gentle service: One comment praises the older woman at the front desk for being gentle and attentive during the pedicure. This highlights that some staff members are focused on providing a positive and enjoyable experience for their customers.
3. Cleanliness and hygiene: One reviewer mentions that they witnessed the staff sterilizing the instruments, indicating that the salon adheres to proper hygiene practices. This can be seen as a strength as it shows that the salon takes customer safety seriously.
Weaknesses:
1. Poor nail services: Multiple comments express dissatisfaction with the quality of the nail services provided by the salon. Customers complain about issues such as chipped polish, uneven application, and rushed jobs. These complaints suggest that the salon may not have experienced or skilled technicians for nail services.
2. Unprofessional behavior: Several comments mention unprofessional behavior from the staff. This includes cutting customers with machines, poor customer service, rude attitudes, and lack of compassion. Such behavior can significantly impact the overall customer experience and can be considered a weakness of the salon.
3. Price versus value: One customer expresses disappointment with the high prices they paid for their services, considering the poor quality they received. This suggests that the salon may not provide a satisfactory value for the prices they charge, which can be seen as a weakness.
4. Lack of customer focus: Multiple comments highlight instances where the staff did not provide a satisfactory level of customer service. This includes throwing a pedicure pod into the water, invading personal space, and watching customers to see if they will leave a tip. These actions indicate a lack of customer focus and can leave customers feeling uncomfortable and dissatisfied.
5. Communication barriers: One comment mentions difficulties in communicating with the staff, which suggests a language barrier at the salon. This can be a weakness as effective communication is crucial for understanding customer needs and delivering high-quality service.
Conclusion:
In conclusion, My Spa & Nails place has strengths in providing quality pedicures that last for a long time, as well as in maintaining cleanliness and hygiene standards. However, the salon has several weaknesses, including poor nail services, unprofessional behavior from staff, a lack of customer focus, and communication barriers. These weaknesses can significantly impact the customer experience and may result in customer dissatisfaction and loss of business. It is important for the salon to address these weaknesses and improve their services and professionalism to attract and retain customers.
Best TL Reviews
I will never go to this place again. I visited this salon on Tuesday 8-23-22 and as you can see from the pictures of my nails. How the gel polish has bubbled up and chipped. Now I will say the only thing and when I say the only thing they got right were my feet. A young lady started doing my nails but when one of her customer's was finish with her pedicure she went to start doing her nails. The man that sits at the reception desk took over to finish up my nails. I was under the assumption that my nails would last me at least a good month but to my dissatisfaction they didn't last 4 days before the polish started to bubble. Let's just say the $86 that I paid will be the last $86 they will ever get from me.
I always get my pedicure here without prior appointment. The color will last me over a month. Pricing is pretty decent.
I will NEVER go to this salon again! The lady that did my nails cut me several times with the machine and was filing my nails super hard! I’ve never experienced something like this before and then she acted like she didn’t want to apologize. I had the worst attitude and my nails look like a rushed job with acrylic on the back of the clumped together! Never again.
I recommend getting there early if you need certain services because they pick up customer volume by 11a.m. I was there for a Pedicure today. My wait time was about 10-15 mins, not too bad. I had the older woman who was at the front desk. She was very gentle and attentive to my feet which I greatly appreciated. I didn't need anything extensive so for the overall time and care she gave I feel she did a great job. Kudos for the paraffin wax treatment towards the end. I'd definitely like to come back and try a manicure and maybe a wax service. The place was clean and I seen them sterilize the instruments so that was a +.
Please do not waste your money at this place. The old guy did my nails horribly with sticky polish and my pedicure was a whole ten minutes(I got the deluxe pedi) . Two of my nails are gone & it hasn’t been a week. I paid $117!!!! Keep yours!
My nails are just completely ugly. The color has thin and thick spots, uneven, had over flow, crooked. And the man that did them was constantly burning me with the machine. Went back and the owner tried to fix them but was unable to and just told me “I’ll fix them next time”. He should had completely remove them and started over for the amount of money I paid or gave me my money back. I’m so disappointed I will never go back there again.
I believe when choosing to touch somebody else’s body you should place care into that. The man that did my pedicure was rude and handled my feet with zero compassion. I chose this place because the lady I usually see was busy and needed my feet and nails done by the following day. I did not receive any sort of massage after my pedicure. The lady that removed my dip was clueless and I gave her a chance when placing another dip powder on. She messed them up beyond repair I walked out with a a clump of dip on my thumb and my nails broke. The dip powder then proceeded to crack! I spoke with the manager or owner and they wanted to fix them I had zero patience left and did not want this group of people to touch me anymore. I was so sad because I always give these places the benefit of the doubt. I even asked if she was having a hard time and she couldn’t understand me ???? I also witnessed several ladies get taken to a side room where they double dipped in their wax client after client no fresh wax was used. Please be aware
The quality of the service is good, the customer service isn’t great the older lady THREW the pod for my pedicure in my water from the register. She didn’t scoot my chair up so she can reach me, and as I was leaving she was literally in my personal space to wipe where my shoes was resting while getting my toes done. Lastly they watch to see if you’ll leave a tip. Although I was judged upon Arrival I will not be back.
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My Spa & Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | Closed |
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