Quick Facts About Nail 1st By Ken
Nail 1st By Ken has received a range of mixed feedback from customers. While some customers have had positive experiences and praised the salon for its quality of work and friendly staff, others have pointed out several weaknesses and expressed dissatisfaction with certain aspects of the salon. In order to assess the strengths and weaknesses of Nail 1st By Ken, it is important to consider the comments provided by customers.
Strengths:
1. Quality work: Several customers have mentioned that they are satisfied with the results of their nail services at Nail 1st By Ken. They appreciate the skills of the nail technicians and praise them for doing a "wonderful job" and consistently delivering good results.
2. Friendly staff: Many customers have expressed their appreciation for the staff at Nail 1st By Ken. They have mentioned specific nail technicians like Andy and Jenny, who are highly regarded for their professionalism, friendliness, and ability to make customers feel comfortable.
3. Long-lasting nails: Some customers have noted that their nails last for a long time after getting them done at Nail 1st By Ken. This indicates that the salon may use high-quality products and techniques to ensure the longevity of their nail services.
4. Referrals and new customers: Positive experiences of customers have led them to refer Nail 1st By Ken to others, indicating a level of customer satisfaction that has translated into word-of-mouth recommendations and potentially new customers.
Weaknesses:
1. Inconsistent service: There have been complaints about the inconsistency of services provided at Nail 1st By Ken. Some customers have experienced issues such as crooked or unattractive nails, indicating a lack of attention to detail or rushing through the service.
2. Lack of communication: Certain customers have mentioned instances where they were charged extra for services without prior notification. This can lead to feelings of surprise and dissatisfaction, suggesting a lack of transparency in pricing and communication.
3. Poor customer service: One customer mentioned feeling disrespected and mistreated by the staff, specifically Jenny, who was described as rude and unhelpful. This indicates a lack of proper customer service and a negative overall experience.
4. Limited availability and long wait times: Customers have mentioned that Nail 1st By Ken does not take appointments and that there are often long wait times. This could inconvenience customers who prefer to schedule their appointments in advance or have limited time for salon visits.
5. Lack of owner accessibility: Some customers have mentioned their frustration in not being able to contact the owner of Nail 1st By Ken. This lack of accessibility can hinder effective communication and conflict resolution.
In summary, Nail 1st By Ken has both strengths and weaknesses based on customer feedback. While the salon seems to provide quality work and has friendly staff, there are weaknesses in inconsistent service, lack of communication, poor customer service from certain staff members, limited availability, and difficulty reaching the owner. These areas of improvement should be addressed to ensure customer satisfaction and enhance the overall experience at Nail 1st By Ken.
Best TL Reviews
I love going here they always do a wonderful job!!! The only one I don’t let do my toes is the older lady:( she is nice but I don’t like her work:( everyone else is amazing!!
Been going here since they’ve opened. Very nice place and I’m never disappointed. Andy is awesome as well as Jenny and all the others that work there!
The little manager is a liar. I asked months ago about getting dip powder and she said, “ long nails can’t be dipped.” I said that to a friend and she laughed and said that she lied. Well fast forward to two weeks ago, I went to Lovely Nails in High Sorings, Fl, and guess what, I got a beautiful set of dipped nails for about $20 less than they charge.
They move you along between the two main nail techs as though you are chickens on Aline at a chicken factory.
I use to love my nails there but they had started looking crooked, and unattractive because they hurry you out. Shopping closer to home.
Great job! Lovely Nails. I am your new customer and sending others your way.
Absolutely my most favorite nail salon I’ve been to, they do amazing every time!
I used to come to this place months ago until they started racking extra costs on services and not telling me until it was time to pay (like $5 extra charges for longer nails even though I filed them at home myself) so I stopped coming. I decided to give them another shot and see how it went because they are conveniently close to my home. I picked a red gel color and asked Teddy if they had the matching regular color for my toes. He said he did and grabbed it. It's a bit dim there and the colors seemed to match. Once I paid and stepped outside, the colors looked very different. One wasa deep hot pink and the other red, the color I chose. When I went back inside, I was told that I picked the color and there was nothing they could do. I explained how the colors looked different in the light but nothing. I called a while late and spoke with Jenny and proceeded to tell her what happened. Jenny was very smug and rude to the point where she told me if I came back to change the color, I would have to pay even more. That honestly left me speechless. I will never step foot in here again and I will make sure to share my experience on every site possible. I felt so disrespected. I picked the color from a display of nails. It was RED., your tech picked both bottles and told me they matched. I paid for the service. The worst part is that no one can ever tell you who the owner is or how to contact them. This was a horrible experience, their customer service is disgusting.
When I get my nails done here they last for almost a month with no breakage. There is usually a wait as well but not for a long time.
Once again! Patiently through a whole pedicure I request twice she repaint my big toe. Lady didn't understand me and so I repeated it to owner. She looks at me doesn't say anything or proceed to make sure as a customer I could leave happy. I just requested maybe someone else paint thr big tow. I already chose to go with something I didn't want because she couldn't do my French tip properly. Ughh left unhappy! Friend has a great experience and they don't speak to say good bye, thank you or any response! Teddy is apparently amazing! Up until finish product of polishing I was happy! Never again. Two many times leaving unhappy!
Jenny is rude. Rushing everyone in and out. Won’t take appts. And you sit for hours. Def not about customer service. It’s sad because everyone else there is nice. But won’t go back because Jenny from the rude block !
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Nail 1st By Ken Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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