Quick Facts About Nail Art & Spa
Strengths:
1. Longevity and loyal customer base: Several commenters mention that they have been going to this nail art and spa place for many years, some for over a decade. This demonstrates that the salon has built a loyal customer base, which speaks to the quality of their services and customer satisfaction.
2. Positive comments about eyebrows, lashes, and waxing: Multiple comments highlight the positive experiences customers have had with their eyebrows, lashes, and waxing services. This indicates that the salon has skilled technicians in these areas and provides high-quality services.
3. Professionalism and great prices: One commenter explicitly mentions the professionalism of the staff and the affordability of the salon's prices. This shows that the salon focuses on providing a good customer experience and offers competitive pricing.
4. Good customer service: Many comments express appreciation for the excellent service received at the salon. This suggests that the staff prioritizes customer satisfaction and goes above and beyond to ensure a positive experience.
5. Variety of services: Comments mention that the salon offers various services beyond just nails, such as school supplies, eyelashes, and even food options. This indicates that the salon diversifies its offerings and caters to different customer needs.
Weaknesses:
1. Inconsistent quality: Some commenters mention negative experiences, including bad eyebrow waxing, crooked acrylic nails, and poor nail painting. These comments suggest that there may be inconsistencies in the skills of the technicians or a lack of attention to detail in certain areas.
2. Long waiting times: A few comments express frustration with long waiting times for services. Waiting for 45 minutes for a fill-in and an additional 52 minutes for a pedicure indicate that the salon may have issues with efficiency and time management, which can negatively affect the customer experience.
3. Lack of attention to customer preferences: One comment highlights the dissatisfaction with the acrylic nails not being done according to the customer's desired style, despite showing a picture multiple times. This suggests that there may be a lack of communication or understanding between customers and technicians.
4. Lack of coordination and organizational issues: One comment mentions the uneven timing of services between friends and the overall slow service, despite the shop being empty. This indicates possible inefficiencies in coordinating appointments and managing the flow of customers.
5. Negative comments about staff behavior: One comment mentions disrespectful behavior and gossiping about customers. This reflects poorly on the salon's professionalism and customer service, potentially leading to a negative atmosphere for customers.
In conclusion, Nail Art & Spa place has several strengths, such as a loyal customer base, positive comments about specific services, professionalism, affordability, and a variety of offerings. However, there are several weaknesses that need to be addressed, including inconsistent quality, long waiting times, lack of attention to customer preferences, organizational issues, and negative staff behavior. Addressing these weaknesses will be crucial for the salon to maintain its loyal customer base and attract new customers.
Best TL Reviews
Ive been going to this shop for 4 or 5 years and today was the worst experience that my daughter n myself have had. We had a bad feeling to and we should have turn around and left atill I saw the regular lady who owns the business or Lang. I wasn't thinking a lady who's eyebrows looked good would mess our eyebrows up but she did. This was the second time I took my daughter to get her eyebrows done n the first time was right before mother's day she was so happy with her experience and her eyebrows but not today the older lady was horrible. She waxed and then started plucking so much that we both had no brow left. Now my daughter doesn't want to ever get her eyebrows done again thanks to the lady not knowing when to stop.
I have been coming to the salon since before my daughter was born and love,love,love my sweet girls at Lisenby nail art! Very professional and prices are great! Lashes and wax always beautiful! Nails and toes great as well!!! So very grateful for all the hard work these ladies do for me and my family!! Love ❤️
I haven't gotten my nails done here in many years but I do buy my school supplies here (I'm in school for skin and nails) and they have better prices on most than Amazon! Also, get all my eyelashes here! They have some really great ones! Also... They make the best egg rolls /spring rolls around! What more could you need?
My mother and I have been going to this salon for 10+ years, and have only ever received excellent service. The prices are very affordable and the people are great. I had my eyebrows done today and feel extra beautiful so I wanted to leave this review in addition to a big tip.
My husband and I went on Saturday morning and received excellent service. There weren't a lot of customers yet and we were in the pedicure chairs for at least 45 minutes. I also got a manicure. I would have given 5 stars but my polish wasnt matched properly as I got gel on my fingers and regular polish on my toes. We came from Atlanta and this was my husband's first time getting a pedicure and he loved it as well.
My experience was not good even though I been here before I had to wait 45 minutes for a fill in the lady did extremely terrible! I do not like my nails even though I had her to re do them she just does not know what she is doing. I waited another 52 mins for a pedicure. By the way the shop was empty so I have no clue why they were so slow. I wanted to get the service I was used to back in the day but apparently things have changed here.
Took my daughter and myself for her first time. Glad they did her first. They were good. Mine were not. Five of my acrylics were crooked. I showed her a picture 3 times of what I wanted and told her 3 times it was not what I wanted. Then I was over charged. They were do thick, I spent hours trying to repair them and money. NEVER GO HERE!!
Came in thinking that everything would be nice and fine. Went with a friend, came in at the same time but yet her nails were started almost 2 hours after mine, the woman that was shaping my nails took so long, almost 2 hours and yet some of them were crooked. They were talking about the customers, being disrespectful. Asked the lady to cut my nails and she barerly cut them, another lady painted them and messed them up. Doubt I will come back.
Nail Art & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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