Quick Facts About Ko Ko Nail Spa
Ko Ko Nail Spa has several strengths and weaknesses based on the comments provided.
Strengths:
1. Quality work: multiple comments praise the skill and expertise of the nail technicians at Ko Ko Nail Spa. Winnie, the owner, is specifically mentioned as being excellent in applying gel polish that lasts a long time. The attention to detail and ability to fulfill specific customer requests are also highlighted.
2. Customer service: Winnie and her staff are commended for their exceptional customer service. They are described as friendly, welcoming, and attentive. The technicians make customers feel comfortable and provide a relaxing experience.
3. Cleanliness: the cleanliness of Ko Ko Nail Spa is mentioned in multiple comments. The place is described as clean, and this is seen as a bonus. Maintaining a clean environment is important for customers' health and satisfaction.
4. Reasonable prices: the affordability of the services at Ko Ko Nail Spa is appreciated by customers. The prices are described as reasonable, which adds value to the overall experience.
5. Popular and busy: the popularity of Ko Ko Nail Spa is demonstrated by the fact that it is always busy, especially during weekends. This indicates that they have a strong customer base and are in high demand.
Weaknesses:
1. Busy on weekends: while being busy is a sign of popularity, it can also be a drawback for some customers who may prefer a more relaxed and less crowded atmosphere. This is particularly mentioned in one comment, advising people to make a reservation to avoid long waiting times.
2. Lack of communication: one comment mentions a misunderstanding between a technician and a customer due to a language barrier. The inability of the technician to comprehend the customer's request led to dissatisfaction. This could be seen as a weakness in the overall communication skills at the spa.
3. Limited services: although Ko Ko Nail Spa offers a variety of services, one comment mentions that they do not provide hard gel. This limitation might disappoint customers who specifically look for that service. It is important for businesses to clearly communicate the range of services they provide to avoid misunderstandings.
4. Inconsistent greeting: one negative comment suggests that the customer did not receive a warm welcome upon entering the salon. The customer describes feeling ignored until someone finally greeted them. Inconsistent greetings can leave a negative impression and may deter potential customers.
5. Negative comment: there is one comment that mentions alleged racism and urges black people to stay away from the salon. This comment is damaging to the reputation of Ko Ko Nail Spa and could deter potential customers who read it. It is crucial for the salon to address this issue promptly and take steps to ensure a welcoming and inclusive environment for all customers.
In conclusion, Ko Ko Nail Spa has multiple strengths, such as quality work, excellent customer service, cleanliness, reasonable prices, and popularity. However, there are also a few weaknesses, including the busyness on weekends, potential communication barriers, limited services, inconsistent greetings, and a negative comment suggesting racism. Businesses should always strive to address weaknesses and build on their strengths to enhance the overall customer experience.
Best TL Reviews
Winnie the owner does my nails and she is absolutely the best the way she applies the gel polish last a long time and her full sets as well no chip for 3 full weeks best of all her customer service is amazing along with her staff. Also the prices are reasonable. This is my go to nail shop they are clean and that’s a bonus
I've been going to Ko Ko Nails for years and I love these ladies. They are very friendly and they do excellent work! The place is clean and comfortable. Weekends are super busy so be sure to make a reservation.
When I’m telling you this is the best place to get a pedicure I’m not lying is so good!! The gel is 37 is amazing they paid so much attention to detail!! I love it so muchhhhhhhhh it’s my hidden gem!!! Support this small business!! I forgot to take the before and after but soooo good
Amazing pedicure, they keep a tight ship, please make a reservation! With a reservation they are waiting ready for you to arrive. Exactly how you want to be treated.
We called ahead & they said to come in. We only waited a few minutes.
They don't do hard gel, which I forgot to inquire about before arriving. They ended up filling in my Mani with acrylic with a topcoat of gel. It came out really nice! My technician was very nice & did it perfectly the way I wanted. The technician that helped my friend however, didn't speak English at all & ended up misunderstanding her & filing her nails too short, instead of buffing them to make them soft, as she asked . Though it did come out nice in the end.
Winnie is the best nail artist around. She always keep me looking and feeling beautiful plus she makes me laugh. Good spot to get away from the kids and husband and relax for a while.
Love this place! Been coming here for over year now. Make an appointment though! They're closed on Tuesdays only.
Racist !!! Black people stay away! I walked in at 6:15 no one greeted me -, it clearly say walk ins, they close at 7:30 ,- finally someone greeted me and she said appointment only-", how is it appointment only when your door say walk ins.
Place Pictures
Ko Ko Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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