Nail Envy & Spa

+1 405-340-7226

1189 E 2nd St, Edmond, OK 73034 United States of America

Open Today: -

Quick Facts About Nail Envy & Spa

Nail Envy & Spa Place, based on the comments provided, has a mix of strengths and weaknesses. Here is an analysis of the salon's strengths and weaknesses.

Strengths:

1. Skillful and Personable Nail Technicians: Vivian, one of the nail technicians, received high praise for her excellent service. The fact that the commenter highly recommends Vivian suggests that the salon employs skilled and experienced technicians who can deliver professional results. Additionally, Vivian's personable and kind nature could contribute to a positive and comfortable experience for clients.

2. Relaxing Atmosphere: The commenter mentioned that the salon has a very relaxing feel and that the service provided was therapeutic due to the atmosphere. A relaxing atmosphere can contribute to a positive experience for customers, allowing them to unwind and enjoy their nail treatments.

3. Friendly and Accommodating Staff: Several commenters mentioned the friendly and accommodating nature of the staff. They appreciated the warm welcome and great customer service. Friendliness and excellent customer service can leave a lasting positive impression on clients.

4. Knowledgeable and Updated with Trends: The salon seems to be knowledgeable about new treatments and fun nail products. This suggests that the staff stays up-to-date with current trends, which can be appealing to clients who are looking for the latest and most fashionable nail designs.

Weaknesses:

1. Inconsistent Nail Technicians: One commenter had a negative experience with a different nail technician who was rough and demanding. The inconsistency in the quality of service may be a weakness if other customers also encounter technicians who do not meet their expectations.

2. Miscommunication and Mistakes: Another comment indicated that there were issues with miscommunication and mistakes in the salon. The staff did not listen carefully to the clients' preferences, resulting in incorrect nail treatments and an incorrect billing amount. This could be a significant weakness as it shows a lack of attention to detail and communication skills.

3. Poor Hygiene and Health Issues: One customer experienced an infection after getting acrylic nails at the salon. This suggests potential lapses in hygiene practices, which could be a major weakness as it affects the health and safety of customers.

4. Lack of Empathy and Professionalism: One customer had a terrible experience where the nail technician disregarded their preferences, causing them physical pain and humiliation. The lack of empathy and professionalism displayed by the technician is a significant weakness as it creates a hostile and uncomfortable environment for clients.

In conclusion, Nail Envy & Spa Place has strengths such as skilled and personable nail technicians, a relaxing atmosphere, friendly and accommodating staff, and knowledge of trends. However, weaknesses include inconsistent service quality, miscommunication and mistakes, potential hygiene issues, and lack of empathy and professionalism. To improve overall customer satisfaction, the salon should address these weaknesses and focus on providing consistent high-quality service, improving communication and listening skills, maintaining strict hygiene standards, and ensuring all staff members demonstrate empathy and professionalism towards customers.

Best TL Reviews

I found this salon on Google because I needed another nail technician. My technician was Vivian. She was excellent!!! My nails were done professionally and she was very personable and kind. The salon has a very relaxing feel. My service was actual therapeutic due to the atmosphere. I highly recommend this technician, Vivian!!

This honestly was my worst experience getting acrylics ever. The lady i had was so rough and was demanding without being kind. Next day after i got them my finger was infected. The nails i got were nothing like the ones i wanted too. If you look at the middle finger in the photo you can see the blood. I had to get new acrylics these were so bad. I asked for almond shape and one is pointed and the others are round.

My brother, my mother and myself arrived here at 5:42 PM on Sunday. We were greeted professionally and immediately upon coming in and were directed to our seats. They asked us what we wanted and we said three pedicures: Mom said Volcano ($70), I said Hot Stone ($40) and brother said basic ($30). We took a while choosing our colors and they asked us again what we all wanted as they continued preparing and adjusting our water. We repeated the pedicures again: Volcano, Hot Stone and Basic. We chose our colors and finally relaxed. I did notice they did not ask us what kind of polish, regular or gel, but I digress. They remained considerate and friendly as things were almost complete as my Mom finished first and wanted to pay our tab. She asked the total and they said $180, 70+40+30 is not $180, but they said we got gel, which was $10 more each and we accepted, but that still did not total the stated total. We were told me and my mother both got Volcano pedicures… odd because I said Hot Stones about 3 times when asked what I wanted. In addition, this total still doesn’t make sense, my mom is now confused and so is my brother. She apologizes that SHE made a mistake… That was all she did was apologize... Rather than making a scene, we paid and decided to not return since their staff is hard of hearing, lacks critical thinking And executing reasonable customer service.

I came here looking for someone new to do my nails because I was no longer happy with my last nail tech..... Mimi did my nails and I could not be more satisfied. I came in right before they closed and she took her time and made sure there was a smile on my face and paid attention to every detail on my nails even though it was time for her to go home. I will be coming back here and if anyone asks me a good nail tech to go to it would be her. She did a phenomenal job and I am seriously so happy...... Thank you Mimi ????

I love it here!! Clean, friendly and most importantly always do an amazing job! Obsessed with chrome nails !!

Always greeted with a smile, these girls give great customer service. Mimi has been my girl for the last 6 years and not sure I could ever replace her...and she never works Sunday’s or Monday’s... so don’t ask! Just saying. Debbie is awesome as well and my hubby loves her! They are in the know with the new treatments, and fun nail products! My nails NEVER lift. Never to thick. Always shiny. Always even. Always what I asked for. We never have trouble communicating what I’m looking for. I’m pretty high maintenance.

I wanted something very simple for my wedding nails. The workers were so helpful and friendly and made me feel special for my wedding day. They gave me suggestions and I was able to show them pictures of what I wanted. They were so willing to accommodate. Definitely one of the better nail salons I've been to!

I have never had anyone treat me so terribly. I asked for an extremely easy design she said okay and without saying anything else she just did light pink nails???? She kept filling my fingers until I was BLEEDING at which she got mad at me for flinching. The nails were the wrong shape, length, and color. After being humiliated(because I was sitting there crying) I paid ) $60 went home and RIPPED them off my nails.