Quick Facts About Nail Pearl & Tan
Nail Pearl & Tan Place has received mixed reviews from customers, with both positive and negative comments about their services. In order to evaluate their strengths and weaknesses, let's analyze the comments provided.
Starting with the strengths, several customers mentioned the friendliness of the staff. One customer specifically noted that the staff remembers each individual customer, which creates a personalized experience. Another customer, who is a male and only gets pedicures, praised the salon for its excellent service and reasonable prices. This suggests that the staff at Nail Pearl & Tan Place have good customer service skills and provide a welcoming environment for their clients, regardless of gender.
Another strength mentioned by a long-time customer is that the salon consistently does a good job. This customer has been going to the salon for seven years without being disappointed. This suggests that the salon provides consistent quality services, maintaining a good level of satisfaction among their regular customers.
Moving on to the weaknesses, there were several negative comments about the salon. One customer had a terrible experience before her wedding. She claimed that her nails were done poorly and after attempting to have them fixed, they came off again in only two days. This highlights a weakness in their ability to provide quality nail services and resolve customer complaints.
Another customer expressed frustration over the lack of attention she received when visiting the salon. Despite waiting for an hour, no one approached her until another customer arrived and was addressed immediately. This suggests a lack of organization and possibly favoritism towards certain customers, which could make other customers feel neglected or unimportant.
Furthermore, a customer complained about the high cost of her nails, which was $15 more than the advertised price for a full gel set. Additionally, she was unhappy with the design of her nails, which did not resemble the pictures she had shown the nail technician. This suggests a lack of transparency in pricing and a failure to meet customer expectations in terms of the desired nail design.
Additionally, one customer had a particularly negative experience where she got cut during the service. She also mentioned that the previous nail polish was not completely removed, there were air bubbles, and parts of her nails were not properly clipped and covered with acrylic. The manager's response in this situation, offering only a $3 discount, shows a lack of accountability and willingness to handle and rectify customer complaints. The customer also felt mistreated by the manager, who threatened to call the police when she was dissatisfied with the service. This indicates a lack of professionalism and customer care.
In summary, Nail Pearl & Tan Place has strengths in terms of friendly and personalized customer service, reasonable prices, and a history of providing consistent quality services according to long-time customers. However, there are several weaknesses that include poor nail services, inadequate resolution of customer complaints, lack of attention to customers, inconsistencies in pricing, and unprofessional behavior from the manager. These weaknesses need to be addressed in order to improve the overall customer experience at Nail Pearl & Tan Place.
Best TL Reviews
I lovey nails everytime I go there! The staff is always super friendly and remember you everytime you come in!
I am a male, so I only get a pedicure. They are fantastic! Very nice people and reasonable prices.
This place is the worst nail salon ever!!!!! Got my nails done for my wedding and they completely messed them up!!! Went back in a few days later to get them fixed and it’s only been 2 days and they are completely off!!! I always get s & s nails back home and they last 3 weeks these lasted 3 days! Now my wedding is Saturday and I’m out $160 and no nails! And they refused to fix it
I genuinely hate to write this review. I am hesitant to write bad reviews and always try to give the benefit of the doubt. However, I believe it is warranted in this case.
I had a very bad experience at this nail salon and I would really appreciate if somebody reached out to me to make it right.
I went in on a random Tuesday, just looking for a full gel set. Their sign says a full gel set costs $40. A friendly lady told me they would be with me shortly, and I was happy to wait. I waited at least one entire hour. This was fine, as I spent most of that time just scrolling on my phone and I didn’t have other plans. The problem is what happened afterwards.
I showed 3-4 different pictures and told the nail tech she could choose one option that would be easiest for her. She didn’t understand, and was kinda pushy and didn’t take the time to try to understand. I ended up with nails that looked nothing like any of the pictures. Again, I didn’t need her to copy them identically, I just wanted her to do something that looked a bit modern, simple, and natural. Instead, I paid $55 (plus a tip, which I left anyway because I felt bad), not including the waxing service I received, for nails that lasted less than one week and looked nothing like what I wanted.
The nails were extremely overpriced, considering $40 was the advertised price. I suppose that the extra $15 was for the “design”. But the design was poor and didn’t look anything like the samples. Even if it did look like the examples, it wouldn’t have been worth $15 extra. And I waited over an hour for them!
If that was the end of the story, I wouldn’t have written this review. Unfortunately, less than two days after I got my new nails, one broke off at work. Luckily I saw it happen or perhaps I would have lost my job. It didn’t even hurt when it snapped! Now, if the nails were done correctly, that should have caused excruciating pain. But losing the nail was entirely painless. I have since torn all of them off and didn’t even flinch. They were basically like Walmart fake nails placed on with Elmers glue. I will not be back.
If you own or operate this establishment, I would love for you to make this right, and maybe I will delete this review. This is not ok.
I have been going here for at least 7 years and they are always busy but do a good job. I went in today and they were busy as usual and I picked out my nail color for my pedicure and no one spoke to me after I found my color I sat down no one still spoke to me after about 10 minutes another lady walks in getting a manicure and she is spoken too right away and ask would she like a pedicure today too.....I guess she was just a little bit more important tham me! No problem I will just find a new nail salon to take my business to every month!
Absolutely horrible my sister-in-law got cut by the guy and they didn’t even get all the nail Polish from the last time I have my nails done off! He left air bubbles and parts where my nails were breaking off in clipped and just put acrylic over it and all the manager could say is ohh I give you $3 discount that's all I can do you have to talk to him so he can handle it. If I could give it negative stars I would give it a negative 5 absolutely atrocious and then they rip you off money wise they charged more for my fill-in than they did for a regular full set of nails. Plus the manager threaten to call the cops on me because I was complaining about the service we received
They did a great job. Love my gel nails.
I’ve been going to this salon for a long time and they have never disappointed. By far the best nail salon in the area!
Nail Pearl & Tan Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places