Quick Facts About Nail Spa Excel
Strengths:
1. Efficient service: Several customers mentioned that they received prompt service and did not have to wait for an extended period of time, even during busy periods like Christmas weekend. This indicates that the salon manages its appointments well and values customer's time.
2. Attention to detail: Customers appreciated the nail technicians taking their time to properly prep and shape their nails. This attention to detail ensures that the final results meet the customer's expectations and satisfaction.
3. Friendly and professional staff: Many customers mentioned that the nail technicians were kind, nice, and professional. This creates a positive and comfortable atmosphere for customers during their visit.
4. Accommodating environment: Nail Spa Excel is praised for its spacious and relaxing ambiance. The quick seating process, great music, and overall accommodating environment contribute to a pleasant experience for customers.
5. Skilled and gentle technicians: Customers with arthritis pain in their hands specifically mentioned that the nail technician, Natalie, was gentle and understanding. This indicates that the nail spa has skilled technicians who can provide services tailored to individual needs.
Weaknesses:
1. Inconsistent service quality: Some customers had a negative experience with a male technician. They mentioned issues like leaving lint on nails, nail polish on skin, filing nails excessively, and dissatisfaction with the final result. These inconsistencies in service quality can affect the overall reputation of the salon.
2. Hygiene concerns: One customer mentioned that the salon reused towels for different customers, which raises concerns about hygiene. Another customer reported that the salon did not seem to use fresh sterilized tools for each customer, opting for soaking the tips in acetone instead. These practices can be perceived as unhygienic and may discourage customers from returning.
3. Subpar pedicure experience: A customer mentioned that their pedicure experience was not satisfactory as the technician did not use soap to clean their feet and barely massaged them. This indicates a lack of attention to detail and overall satisfaction in the service provided.
4. Unsatisfactory overall service: One customer expressed that they were not completely satisfied with the overall service received. Although their nails looked okay in the end, the lack of soap usage and minimal foot massage, coupled with the customer's dissatisfaction, suggests that the salon may need to improve its service quality and customer experience.
Overall, Nail Spa Excel has strengths in providing efficient service, attention to detail, friendly staff, an accommodating environment, and skilled technicians. However, it also has weaknesses in terms of inconsistent service quality, hygiene concerns, and subpar experiences reported by some customers. By addressing these weaknesses and improving the overall service quality, the nail spa can enhance its reputation and attract more satisfied customers.
Best TL Reviews
Came here Friday before Christmas weekend prepared for a really long wait time. It was my first time, I only waited 30 min! Not bad at all for Christmas weekend. David was nice. He was gentle and took his time with all the prepping/ shaping. I did not feel rushed which I appreciate. My nails came out exactly how I wanted! I will be back.
My appointment was at 1 o’clock. The nail technician Kevin was on time. He was so kind and so nice and did a great job on my nails. I’m very happy with my results. I wanted nice natural nails.
Got gel mani . A male manicurist didn't do a great job. He left lint on my nails, which is visible on the photo I've included, left nail polish on my skin, and I even had to file my nails after he was done. He filed my nails way too much and left them too thin. Unfortunately, I'm not coming back to this nail shop.
Customer service is top quality at the door!. You’re almost immediately seated, great music for a relaxing mood. This place is very accommodating and it was nice to see how spacious it is. I’d recommend Nail Spa Excel to anyone looking for a good spot.
2 Stars because the pedicure itself was fine. Femal technician did a pretty good job with that.
Male technician doing my Manicure not so much. Final result looked sloppy.
Plus towels are used multiple times for different customers. Saw myself how one technician took a towel my tech used for me and took it for another customer. Does not feel hygenic. Also they do not seem to take a fresh sterilized set of tools each time, rather than soak the tips of the tools in acetone for a little. Just does not feel right. In other places I have gone to every client gets a freshly wrapped tool set that was sterilized in a machine.
Won't go there again
Natalie was phenomenal! I have a lot of arthritis pain in my hands and she was incredibly gentle and my nails turned out beautifully!
This was my first visit to this shop and I was pleasantly surprised at how peaceful it was. They did not rush their services and they do quality work. Well worth every penny I spent for mani/Pedi. My nail tech Pen was so kind and professional. He made the experience elevated by just caring about his work and me as a customer. He didn't try to sell me anything I didn't need and took time to find out my style and wants.
Very speedy pedicure, didnt use soap to clean my feet and barely massaged feet. Its not like anyone was waiting to be next either. My nails looked okay in the end, but i wasnt completely satisfied with overall service
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Nail Spa Excel Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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