Nail Studio Plus

+1 973-395-0141

452 Central Ave, East Orange, NJ 07018 United States of America

Open Today: Closed

Quick Facts About Nail Studio Plus

Nail Studio Plus seems to have a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the salon, let's analyze the comments provided.

Starting with the negative comments, one customer expressed disappointment and hurt due to the subpar quality of work. They mentioned that the nails did not turn out as requested, with spots and messed up colors. This suggests a weakness in the salon's ability to consistently provide high-quality nail services. Additionally, the customer mentioned that their nails only lasted for two weeks before the acrylic started to chip off. This indicates a weakness in the durability and longevity of the salon's nail products.

Another negative comment highlighted a lack of professionalism. The customer mentioned being told to give a $5 tip and being overcharged for it, even though tipping should be left to the customer's discretion. This shows a weakness in the salon's customer service and business etiquette. The customer also stated that they had been in customer service management for years and would not recommend the salon, which indicates a lack of trust in the overall service provided.

On the positive side, some customers mentioned specific nail technicians who provided excellent service. Toa and John were praised for their professionalism, efficiency, and ability to consistently deliver satisfactory results. This indicates a strength in the individual skills and expertise of certain technicians employed by Nail Studio Plus.

Another positive comment mentioned that even though the salon may not have the best appearance, the service has always been excellent. The customer expressed satisfaction with the shape and color of their nails, indicating a strength in the salon's ability to fulfill customer expectations and preferences. They even stated that they consider Nail Studio Plus their new go-to nail spot.

There was also a positive comment about a specific nail technician who took their time and didn't rush through the job. The customer expressed satisfaction with the outcome, suggesting a strength in the attention to detail and level of care provided by some technicians at the salon.

Lastly, there was a comment that praised the owner of the salon. The customer mentioned that the owner, John, and his wife offer fair prices and provide a service that keeps their nails nice until they return. This indicates a strength in the salon's pricing strategy and the ability of certain technicians to deliver long-lasting results.

In summary, Nail Studio Plus has both strengths and weaknesses based on the comments provided. Some strengths include certain technicians who provide excellent service, fair pricing, and the ability to satisfy customer preferences. However, there are weaknesses in the overall quality and durability of the nails, as well as in the salon's professionalism and customer service. It is important for the salon to address these weaknesses in order to consistently provide a positive experience for their customers.

Best TL Reviews

I can’t understand how this place has such high reviews. The first two pictures are what I asked for. The second set of pictures is what I received. I am so disappointed and hurt at this subpar quality of work. I feel like the lady didn’t even take her time to do my nails or even cared. Look how the nails have these spots in them. The colors are all messed up. It’s horrible and I hate it.

My nails did not last even 2 weeks and the acrylic started to chip off, another thing that was highly inappropriate was telling me to give the lady a 5 dollar tip, when I don’t need to be told that, and then try to overcharge me the 5 dollars with my total, that is my right as the customer whether I want to tip or not if the service was to my expertise.

I have been in the customer service MGt. For years, it’s a no for me! People spend your money somewhere else, and please learn business etiquette

Toa and John are my favorite techs to go to. Very professional and efficient, and I always get compliments on my nails when I go to them. The salon itself gets cramped quickly and could use an upgrade but overall, it’s clean and comfortable.

I've been to this place over 5 times now. It's not the best looking spot but the service has always been excellent and they always get the shape, the color and the job done right. This is definitely my new nail spot. I recommend it.

Im really not happy at all , the nails are crooked, they are thick and messy . Their staff is really nice , but their service not at all !

Absolutely FABULOUS! John and his wife respect their clients! The prices are very fair, my nails stay nice until I return. I will never go anywhere else. I'm very happy with the service!

The women who did my nails did an amazing job.. she took her time and didnt rush like most nail stylists do. I would definitely recommend her but I didn't get her name..anyway great job

The owner told me her couldn’t do a over lay on my nails because of the middle finger nail growing wide. He told me he needed to buy a new nail on it but because I don’t want any new nails he refuse to do it at all. PLEASE DO NOT GO HERE! He became rude and didn’t want to listen to what I was saying or asking him he completely discriminated against me and the way my nail shape. I will be suing he only handled it the way he did because he thinks I won’t take it to court! Good luck buddy we will see how much you don’t want to explain this discrimination then.