Quick Facts About Nailpro
Nailpro Place appears to have a mix of positive and negative feedback based on the comments provided. In order to assess the strengths and weaknesses of the salon, we will examine the recurring themes mentioned in the comments.
Strengths:
1. Talented and dedicated nail technicians: Both Lily and Anthony are praised for their skills and dedication to their work. Lily checks in with her clients to ensure they are satisfied with her work and is willing to make adjustments. Anthony is described as meticulous and receives compliments for his work. These positive reviews suggest that the salon has experienced and talented nail technicians.
2. Honest and customer-oriented service: Anthony is commended for his honesty and dedication to his customers. Clients appreciate his willingness to offer suggestions and potentially save them money. This highlights the salon's commitment to providing excellent customer service and ensuring client satisfaction.
3. Clean and inviting atmosphere: Multiple comments mention that Nailpro Place is clean, welcoming, and professional. Observations of regular cleaning and sanitizing further reinforce the cleanliness of the salon. A clean and inviting environment is crucial for customer comfort and satisfaction.
4. Additional services offered: The mention of hot stone and foot/leg massage suggests that Nailpro Place offers a range of services beyond just nail treatments. This can enhance the overall customer experience and attract clients looking for a more comprehensive spa experience.
Weaknesses:
1. Inconsistency in quality: One comment mentions that the nails were sloppy and rushed, despite charging the normal price. Another client describes lumps, bumps, and an unsatisfactory paint job on their nails. These comments suggest a lack of consistency in the quality of services provided by the nail technicians. This inconsistency can lead to dissatisfaction among clients and a negative reputation for the salon.
2. Lack of foot massage: A customer expresses disappointment with the pedicure service, specifically mentioning the lack of a foot massage, contrary to the salon's name and signage. They also note that the heels were not properly smoothed. Failing to deliver services as advertised can lead to customer dissatisfaction and a loss of trust.
3. Incomplete nail and pedicure services: Another client mentions that their nails were not filed or cut properly and their paint job was worse than what they could do themselves. They also express confusion over the lack of a proper foot massage during the pedicure. Incomplete services, such as failing to properly file or cut nails, can lead to dissatisfaction and a negative impression of the salon's attention to detail.
4. Mixed customer service experiences: While some customers praise the friendly and polite nature of the staff, others express disappointment in their experience. One customer mentioned having good customer service but a horrible pedicure experience. Inconsistent customer service can lead to a lack of trust and a negative perception of the salon.
In conclusion, Nailpro Place has several strengths, such as talented and dedicated nail technicians, an emphasis on customer service, a clean and inviting atmosphere, and additional services like foot massages. However, the salon also faces weaknesses, including inconsistency in service quality, incomplete nail and pedicure services, and mixed customer service experiences. Addressing these weaknesses can help the salon improve customer satisfaction and build a stronger reputation.
Best TL Reviews
Lily was great. I did a dip manicure with tips and the picture shows it's still looking great 1 week later. Lily frequently asked if I liked her work to ensure she could make any adjustments as she worked. I will be back to see her for sure.
Very sloppy and rushed. The nails are not done well yet still cost normal price. Did a gel manicure in about 10 minutes.
Anthony is one of the best at his crafts that I’ve come across in years! His kindness and dedication to his customers and business really do show! (And I’ve tried quite a few places over the years) Bonus that he’s pretty meticulous and My nails receive many compliments every time he does them… but more importantly he’s honest and I appreciate that in a business and person!
From my first experience here Anthony has always taken his time, been upfront and made suggestions every time where possible to actually SAVE me money. When my past experiences in salons has been a lot of up sale.
This place is super clean, and I’ve observed cleaning and sanitizing and mopping etc every time I’ve been in. The atmosphere is relaxing, welcoming, professional yet friendly. Anthony reads people pretty well I think, he seems to know if you need a friendly conversation or just a moment of quiet while you relax and get your nails done.
p.s. the hot stone and foot/ leg massage .. trust me. Do it!! Best thing ever
I don’t normally write reviews but this place is sooooo good that I had to. Shout out to Angie!! She fleeeeeeked my nails up and she was so cool, kind, and funny!! This will now be my go to spot. She did even better than the picture I showed her.
Anthony is excellent! I’ve been getting my nails done from him for 5 years and he has always met my needs. I’m never disappointed when I see him. Definitely recommend!
If i could give 0 stars I would. My nails have a bunch of lumps and bumps. My pedicure is just as terrible! Please don’t waste your money here
I hate giving businesses bad reviews, but I was just so disappointed. They didn’t even file or cut my nails and my paint job is worse than I can do myself. Paint missing in areas of my nails and uneven ends of my nails.
I also didn’t get my feet massaged at all..the tops got a light brief massage, but the bottoms of my feet weren’t even touched other than with the pumice sponge. She spent the whole time massaging my legs so I thought for sure a good foot massage was coming up, but then she just started painting my nails and I was so shocked. They didn’t use any other tool to smooth the heels either. I even requested a good massage before she started. It’s so confusing because the word “Foot Massage” is in their name and on their sign..
They were very sweet and had good customer service, just a horrible pedicure place. I was really rooting for this place to be our new go to.
They took me right back and had me pick out my color nail polish and then sat me down in the chair. Cody was very nice and polite. He did a great job. I will definitely be going back. He took his time and never rushed the process. The place is clean and inviting and the other staff members were also friendly and polite. I had a very positive experience with them.
Place Pictures
Nailpro Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
Places
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