Nana Nails And Spa

+1 336-237-0019

826 Winston Rd, Lexington, NC 27295 United States of America

Open Today: -

Quick Facts About Nana Nails And Spa

Nana Nails And Spa place has received both positive and negative comments, indicating that there are strengths and weaknesses to their services. In order to provide a comprehensive analysis, the strengths and weaknesses will be discussed separately.

Strengths: 1. Great service: Many customers have expressed satisfaction with the service provided at Nana Nails And Spa place. They appreciate the professionalism and friendliness of the staff, making them feel comfortable and valued. This indicates that the salon has trained and competent employees who know how to provide a positive customer experience.

2. Professional and fun staff: Multiple comments mention that the staff at Nana Nails And Spa place is not only professional but also enjoyable to interact with. This creates a pleasant and relaxed atmosphere for customers, enhancing their overall experience.

3. Care and attention to detail: Some customers have highlighted the care and attention the staff showed towards their nails. This indicates that the salon prioritizes quality and takes pride in delivering satisfactory results. The fact that some customers are willing to recommend the salon further demonstrates their confidence in the staff's abilities.

4. Open on Sundays: The salon's decision to operate on Sundays is appreciated by customers who may have limited time during the weekdays. This flexibility allows for a wider customer base and the opportunity to cater to the needs of busy individuals.

Weaknesses: 1. Long waiting times: One customer expressed frustration with the long waiting times at Nana Nails And Spa place. Having to wait for one to three hours or even longer before getting a seat can be a major inconvenience, especially for customers who have made an appointment in advance. This suggests that the salon may be understaffed or poorly managed in terms of appointment scheduling.

2. Lack of greeting and attention: Another customer complaint was the lack of greeting and attention towards them when they entered the salon. Feeling ignored and staring at can negatively impact the customer's experience and make them feel unwelcome. This indicates a lack of professionalism and customer service skills among some staff members.

3. Inconsistent quality of service: One customer had a negative experience with the gel removal and nail painting service. The staff reportedly peeled off the gel, damaging the customer's toenails, and the subsequent painting was uneven. Inconsistent quality can lead to customer dissatisfaction and a loss of trust in the salon's ability to deliver satisfactory results.

4. Failure to open on time: There was one comment stating that the salon was not open at the stated opening time. This can be frustrating for customers who have made plans or appointments based on the salon's operating hours. It indicates a lack of punctuality and reliability in adhering to the advertised schedule.

In conclusion, Nana Nails And Spa place has several strengths, including great service, professional staff, attention to detail, and being open on Sundays. However, they also have weaknesses, such as long waiting times, poor customer greetings, inconsistent quality of service, and occasional opening delays. These weaknesses should be addressed by the salon management to improve the overall customer experience and satisfaction.

Best TL Reviews

Great service. Love going there with my daughter and granddaughters. I always call the day before and make an appointment and no trouble waiting. ????

Very friendly and my feet feel great. Also open on Sundays. Will be back.

They did a very fabulous job on my nails! The ladies are all very professional and fun to talk to. I wouldn’t go anywhere else! Definitely recommend 100%

Very nice pedicure. The best part was the soothing massage.

Didn't get the chance. I have been in this spot multiple times trying to give them a chance. I have to wait 1 to 3 hour before I can even get a seat. Today there was very few in there and still waited over an hour before I walked out. One lady have an app and still sat there 30 to 45 min just waiting on someone. No one has ever greated me when I walk in. I have heard them greet others and ask what they want and tell them the wait but never me. Today I walk in just get stares..then 30 mins later some walks in they ask what they want and everything. Just makes me feel even worse...very unprofessional. Very understaffed...if I could give a 0 and still leave a comment I would bc they don't even deserve a 1 star....lady came in with daughter done pedicure completely separate daughter was done before mom ever seated...then assumed what I wanted bc they never truly asked....

They showed so much care for the way my nails turned out and where so friendly . Will for sure use again and suggest people to use them .

Says they open at 9:30 standing outside not open

Had gel on my toes. Instead of soaking it off, she peeled it off totally destroying my toenails. Then painted over it and it was uneven and brighter in some spots and it looked terrible. Currently at a different place fixing the mistake. I won't be coming back. I'll drive 30 minutes before going back. Only giving 2 stars bc my husband and son enjoyed their pedicures