New Charming Hair Design

+1 718-987-5068

288 New Dorp Ln, Staten Island, NY 10306 United States of America

Open Today:

Quick Facts About New Charming Hair Design

Strengths:

1. Excellent customer service: Many customers express their satisfaction with the salon's customer service. They mention that the staff is nice, friendly, and accommodating. The salon also appears to be efficient in booking appointments and minimizing wait times.

2. Skilled stylists: Several customers praise the hairstylists at New Charming Hair Design for their skills and the quality of their work. One customer specifically mentions that Jason transformed her flat hair into a voluminous style she loves. Another customer mentions that Linda and her team were able to correct a botched hair color from another salon, resulting in beautiful and healthy hair.

3. Good prices: Customers appreciate the affordability of New Charming Hair Design. Many consider the prices to be great, especially when compared to other salons in New York. The reasonable prices may attract more budget-conscious customers.

4. Comfortable and no-frills environment: The salon is described as down to earth and without fancy embellishments. Customers appreciate the simplicity and lack of pretentiousness. The head massage during shampooing is also praised, as it adds to the overall comfort of the experience.

Weaknesses:

1. Lack of creativity: One comment mentions that the salon does not offer elaborate or individualized styles. Customers looking for unique and personalized hairstyles may feel disappointed by the lack of creativity or variety in styling options.

2. Inconsistent pricing and miscommunications: There are complaints regarding inconsistent pricing and miscommunications between staff and customers. One customer mentions being charged a higher price than agreed upon because of a misunderstanding during the blow-drying process. Another customer expresses frustration with the phone service when trying to make an appointment. These instances suggest a lack of clarity and consistency in communication.

3. Limited service options: Some customers note that the salon does not offer certain services they were expecting. One customer expected their eyebrows to be threaded, but they were waxed instead. This indicates that the salon's service offerings may not align with some customers' preferences or expectations.

4. Potential for rude customer service: While many comments praise the salon's customer service, one customer reports a negative experience with two employees who were rude over the phone. This suggests that there may be occasional instances of poor customer service, which can leave a negative impression on potential customers.

Overall, New Charming Hair Design appears to have strengths in terms of customer service, skilled stylists, affordable prices, and a comfortable environment. However, there are areas for improvement, particularly regarding communication and ensuring consistent service.

Best TL Reviews

First time coming to this salon and I love it. I called to make sure if they had a slot for me they said yes so I didn’t have to wait too long. Jason did my hair it went from super dead flat to full of life again. I Love it ????

I ve been going to new charming since they opened I’ve never had a bad experience they are very nice great prices and Iam always happy not to mention the amazing hair washing experience love you guys ❤️

Great prices. Down to earth place, no frills which I like. Not into fancy schmansy. Great head massage during shampooing. Clean.

Consistent, but don't expect elaborate or individual styles. They give the same blowout to everyone.

Love this salon! My mom and I have been customers for about 10 years. Linda is amazing and always ensures we are satisfied with our services! Linda and her team helped color correct a botched balayage from another high end salon. My hair is beautiful and healthy!

Called to make apt. 2x times. Both women were nasty while I was attempting to make an appt. I decided not to spend my money there , if that's how they treat their new customers.. I'm sure somewhere else will be happy to make an appt for me and enjoy to take my money..

Absolutely ridiculous. The full price 40 includes cut, dry, and a hairwash. I was in a hurry and asked how much is the price without the wash, they said it is 30 without the wash.

We agreed on a haircut without wash for 30. The lady wet my hair with spray and then dry it after with a blow-dryer. When I go to pay she charged me the full price of 40 because she claimed she blow-dry my hair, which was literally like 3 minutes.

This place is absolutely ridiculous and go back on their words.

New York standards are what they are—the best. Prices were phenomenal and performance was perfect, from the hair cut, to the wash and massage, and even the eye brow wax. FYI, I thought I was going to get my eye brows threaded, but then I felt the wax hit my eye lids and, boy oh boy, was I surprised lol nonetheless it was legitimately an excellent experience.