New Golden Jade

+44 1268 766228

1 Silva Island Way, Wickford SS12 9NR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About New Golden Jade

New Golden Jade is a Chinese takeaway located on the wick. Based on the comments provided, there are both strengths and weaknesses that can be identified about the restaurant.

Starting with the strengths, it is clear that the majority of customers appreciate the speed and efficiency of New Golden Jade. One customer states that the food is always ready at the stated time, indicating that the restaurant is punctual and reliable. Another customer mentions that the plates are always prepared early, showing that the staff is well-prepared and organized. Additionally, the friendliness and accommodating nature of the staff is highlighted by a customer, which is a positive attribute for any establishment.

The ability to customize dishes is another strength mentioned by a customer. This suggests that New Golden Jade is flexible and willing to cater to individual preferences and dietary restrictions. This is a valuable trait that can attract customers who have specific dietary needs or preferences.

One customer also appreciates the Quorn substitutes for chicken dishes, indicating that New Golden Jade is mindful of offering options for vegetarians or those who prefer meat alternatives. This shows that the restaurant is diverse and caters to a variety of customers.

However, despite these strengths, there are several weaknesses that can be identified. The most common complaint among customers is the quality of the food. Several customers mention that the food is greasy and some dishes are overcooked or dry. One customer specifically highlights that the chicken dish had very little meat and was made from leftover and re-cooked ingredients. These comments indicate that there may be inconsistencies in the cooking process and that the quality of the ingredients used may be subpar.

Another weakness mentioned by a customer is the lack of consistency in the dining experience. The customer mentions that the restaurant has gone downhill since new management took over a few years ago. This suggests that there may have been a decline in the overall quality of the restaurant in recent times.

Another weakness is the communication and customer service. One customer mentions that the English girl at the front of the house was rude and did not care about their order. Another customer mentions that the phone line is always busy and it can be difficult to get through. These comments indicate a lack of professionalism and attentiveness towards customer satisfaction.

Furthermore, there are comments about missing items from orders and cold food. These issues suggest that there may be problems with order accuracy and food temperature management.

In summary, New Golden Jade has strengths in terms of punctuality, customization options, and accommodating staff. However, weaknesses exist in terms of food quality, consistency, communication, and customer service. Improvements in these areas could enhance the overall customer experience and satisfaction with the restaurant.

Best TL Reviews

Having only lived on the wick for just over a year have had half a dozen takeaways and cannot thought any of them ! Food always ready what time they have stated,all dishes packed out to the rim and all very well cooked ????

Our food was greasy especially the chicken, rice was dry and tasted like it was over cooked. The chips tasted like they were two days old. I do not recommend going here. We won’t be ordering again.

We ordered our meal this evening consisting of various chow meins, all was very dry and disappointing especially the duck chow mein which only had soggy duck skin and gristle in, no duck meat!! which totally put us off our meal. Suffice to say we wont go back again.

Definitely gone downhill since the new management took over a few years back. Had 3 meals since and all have been disgusting. Even though we are only minutes away from the New Golden Jade, we now drive a 3 mile round trip to go to Wing Hing in Shotgate where we are never disappointed. Only downside is Wing Hing only take cash and not card.

I like this Chinese but disappointed with quarter duck. Hardly no meet and very hard deep fat friend skin only. Was already shredded and looked like re-cooked left overs. Other then that, noodles and chicken dish nice

I love them, so friendly, so accompanying! You can't literally design your own dishes and if they can they will. They always overestimate delivery time, just in case. Get the plates ready early ????

The phone line is always very busy but food never takes very long to be ready. Great Quorn substitutes for chicken dishes but some can be a little bit dry. I've had better egg fried rice but it's perfectly edible.

Recommend this by a neighbour as just moved to the area my by a english girl who was rude and didnt care placed order waited 25 minutes for take away not delivery got home bits missing and chicken dish was wtong. Tried to call coulnt get through so has to go back. Cant belive how rude the English girl was like it was my fault it was wrong. Waited another 15 mins for two items and by thime got home rest was cold. Food was notthing special dry chips and cold. They need to change the English girl front of house as she shows the buisness in a very poor light