New Proud Nails

+1 516-371-4557

97 Doughty Blvd, Inwood, NY 11096 United States of America

Open Today: -

Quick Facts About New Proud Nails

New Proud Nails place, based on the comments provided, has a mix of strengths and weaknesses. Let's examine them in detail:

Strengths: 1. Good customer service: The salon is praised for its accurate understanding of customer preferences and competitive pricing. This is an important strength as it ensures that customers' needs are met and they feel valued.

2. Friendly and efficient staff: Multiple comments mention the friendliness and efficiency of the salon staff. The positive attitude and professionalism of the employees contribute to a pleasant and comfortable experience for the customers.

3. Long-lasting nails: One comment states that the nails last for four weeks. This serves as an indication of the quality of the services provided and the skill of the technicians.

4. Calf massage: A customer mentions that the calf massage during the spa pedicure was wonderful. This additional service can enhance the overall experience and provide extra relaxation for customers.

Weaknesses: 1. Poor quality of work: Several negative comments describe issues with the quality of the nail services. Customers have reported issues such as nails lifting, product bunching up, and gel manicures not lasting. These complaints indicate inconsistencies in the skill level of some technicians and the overall quality control measures.

2. Rude behavior: One customer experienced rudeness from a staff member, who laughed when asked to fix a problem. This behavior is unprofessional and can create a negative impression of the salon and its staff.

3. Inconsistent service: A comment mentions that a previous visit was satisfactory, while the second visit left the customer disappointed. Inconsistency in service quality can be a concern for customers who expect reliable and consistent experiences.

4. Rushed service and wait times: A few comments mention rushed service, with one customer reporting that the technician had to redo their nails twice due to rushing. Another comment highlights a long wait time of over two hours. These issues indicate poor time management and a lack of attention to detail, which can negatively impact the overall customer experience.

5. Language barrier: One comment is not in English, indicating a potential language barrier for customers who do not speak Spanish. While this may not affect everyone, it can limit effective communication between staff and customers.

6. Limited staff: One comment suggests that the salon only has four employees, which may not be sufficient to handle the workload. This can lead to rushed services, longer wait times, and potential dissatisfaction among customers.

In conclusion, New Proud Nails place has some strengths such as good customer service, friendly staff, and long-lasting nails. However, they also have weaknesses including inconsistencies in service quality, poor workmanship, rudeness, rushed service, and limited staff. These weaknesses need to be addressed in order for the salon to provide consistently satisfactory experiences to its customers.

Best TL Reviews

Very good costumer service, they are very accurate on what I want and very good on prices,

DO NOT GO HERE UNLESS YOU WANT TO WASTE YOUR MONEY! So rude the lady started laughing when I asked for her to fix them as if I was saying something funny. You can see my thumb my real nail isn’t even fully covered by the acrylic and my other finger it looks like all the acrylic got bunched up in one corner. So disappointed. $94 for nothing.

Very friendly staff. Lisa is awesome. Def needed a callous removal and for massage from working so much. Thank you everyone

It's been almost 2 years since I last visited. I've never had a complaint about my nails until now. I purchased a spa pedicure and gel manicure. The young lady that took care of me was very friendly but a novice. She skipped some steps during my pedicure and my gel manicure didn't even last a week. Disappointing considering I paid close to $70 including tip. However, the calf massage was wonderful.

Really bad job!! All my gel lifted, basically after they were done. I don’t recommend it at all.

Muy mal trabajo todo el gel se salió al día siguiente, fui a reclamar me lo hicieron de nuevo y para nada fue lo mismo ????????‍♀️????????‍♀️ pérdida de tiempo!

Very efficient and courteous, nails last 4 weeks

The lady had to redo my nails twice & put so much acetone on my nails to redo the color because she was rushing to do the french color. I am beyond annoyed they refused to give a refund and made me wait over 2 hours to have my nails finish

This is my second time in this place at first it was a good experience however, the second time I did not like my nails. The biggest turn off is when the nail technician is rushing and I do understand that they're busy but only having 4 employees won't cut it. As a business owner or manager you have to be realistic and satisfy the customers. I will not come here again I will be sticking to my local Far Rockaway nail salons.

This place isn't the worse but there is better.