Quick Facts About Number 1 Nails
Number 1 Nails has received both positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the salon, we will break down the comments and identify recurring themes.
Starting with the strengths, one customer mentioned that the salon had a clean air smell. This indicates that the salon maintains a clean and pleasant environment, which is important for customers' comfort and overall experience. Another positive aspect is the exceptional customer service. Several customers praised the staff for being friendly, down-to-earth, and providing great service. This indicates that the salon values customer satisfaction and goes above and beyond to ensure a positive experience.
Furthermore, a customer mentioned that acrylic nails done at this salon did not have any crooked nails, which is a common issue experienced at other places. This suggests that the technicians at Number 1 Nails have good attention to detail and produce high-quality work. Additionally, this customer mentioned that gel acrylics lasted for two weeks without chipping, indicating that the products used at the salon are of good quality.
Now, moving on to the weaknesses, one major concern raised by multiple customers is the lack of cleanliness and sanitation practices. One customer mentioned that the salon does not autoclave or clean their utensils, and another customer noticed that the nail stations were not clean. Reusing towels from previous customers is also mentioned, raising concerns about hygiene practices. These comments highlight a potential health department nightmare and could be a serious issue for the salon.
Another weakness mentioned by a customer is the inconsistency in service quality between different technicians. The younger technician was criticized for filing natural nails in a crooked manner and using different colors on toes and nails. This indicates a lack of training or attention to detail by this particular technician. In contrast, the lady who performs pedicures is praised for doing a good job, suggesting that there may be a disparity in skill levels among the staff.
One customer mentioned that the owner, John, did not fulfill their specific nail request, despite reminders. This indicates a lack of attention to customer preferences and suggests a need for improved communication and listening skills among the technicians. Additionally, another customer mentioned that a technician was rude and unprofessional during a nail removal process. This incident shows a lack of professionalism and could potentially harm the salon's reputation.
Lastly, one comment highlighted the need for improvement in understanding customer desires and preferences. The commenter mentioned that there can be language and accent barriers, and urged customers to have patience and understanding. While this comment implies that customers should be more understanding, it also suggests that the salon may need to invest in better communication and customer service training to address these concerns.
In conclusion, Number 1 Nails has strengths such as a clean and pleasant environment, exceptional customer service, attention to detail in certain services, and longevity in business. However, the salon also has weaknesses that include concerns regarding cleanliness and sanitation practices, inconsistency in service quality, lack of attention to customer preferences, and instances of unprofessional behavior. Addressing these weaknesses can help Number 1 Nails improve their overall customer satisfaction and reputation.
Best TL Reviews
This place has a clean air smell, but they do not autoclave or clean their utensils and their towels are not clean. John booked all of us at the same time, supposedly gave me the Jasmine pedicure with hot towels and hot lotion massage. Neither of those happened. The cold lotion was applied to my wet legs for less than 30 seconds. Needless to say I will not return. Such a shame because this could have been a find instead of a health department nightmare.
I live in the Coachella Valley and WISH this place was closer! I almost want to make that extra 30 minute drive just to go there! These people were fantastic! Super nice! Every time I get acrylics on at other places there’s always that 1 nail that is crooked and I end up leaving the place upset. The reason I won’t get acrylics. However!! I decided to try this place out and was not let down! I am so grateful the guy took his time to do my nails, my daughter got her toes painted, my mom had a mani pedi and we even got our eyebrows waxed and I was satisfied with everything! I used gel for my acrylics and it lasted the entire 2 weeks with no chipping! Superb job! I highly recommend this place!!
I go in every other week. Staff is very nice and down to earth. They always take care of me and provide exceptional customer service
Just got my mom's nails and my nails done and they look perfect highly recommend this place
Iv been coming here for about 2 months now, and not John but the other guy was very rude to me today. He was taking my nails off (so I can get a new set) and it hurts when they take them off and he did not take that into consideration. He was very rough! When I told him i hurts he told me “shut the hell up” a few times and then told me he will never work on my nails again, and was just very rude and unprofessional for no reason at all. Long story short John took care of me and was very nice. I will always recommend John, never the other guy!!
Owner John is friendly enough, however he did not o my nails as requested
I simply wanted a rounded nail shape and got square although I reminded him a few times! Also could use retraining in public hygeine- I noticed nail stations were not clean and they reuse same towels from previous customers????????
make sure you get the older guy. Young guy screwed my natural nails, he filed them crooked and some were thinner than others. Took a long time and when I checked my toes and nail color they were completely different colors ????. Lady does a really good job with pedicures but I was not happy with my manicure!
I have been coming here since 2005, johns awsome so is julie. They are a small spot so dont expect speedy service unless you have appointments.they are funny n sweet Hes not rude just straight forward. There are times you must repeat yourself just to make sure they understand you but we live in cali people. Give them a break. If you didn't understand every word said by other languages and accents you would appreciate people taking the time to make sure u understood.if you want the manicurist to take the time to understand your wants.its like you stArting a new job. Every person is a new job in a sense to nail techs. They know process but to apease to every single like and touch and thought is rediculouse. Make sense of yourself before commenting negative vibes and comments on things easily resolved through self patience and control .us Females want to get mad Over every aspect of the nail tech. There here to get a job done not be your b****for the day .
Number 1 Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 03:30 PM |
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