Number One Nails

+1 989-358-0138

1073 N Bagley St, Alpena, MI 49707 United States of America

Open Today: -

Quick Facts About Number One Nails

Number One Nails has a mix of positive and negative comments, which indicates that there are both strengths and weaknesses to consider.

Starting with the strengths, one of the reviews mentions that the atmosphere is beautiful, which suggests that the salon has put effort into creating a pleasant environment for customers. Additionally, the comment about the kind and friendly staff highlights the presence of good customer service. Specifically, Megan is praised for providing phenomenal service, indicating that there are capable and talented nail technicians at the salon.

The positive reviews also suggest that the quality of work done at Number One Nails can be satisfactory. The review mentioning beautiful work implies that the salon is able to deliver visually appealing results. Furthermore, the positive experience with a manicure and the repeated visits over the years indicate that the salon has some degree of consistency in providing good outcomes for customers.

Turning to the weaknesses, a recurring issue seems to be the poor customer service from the owner. The comment about being talked to rudely and the incident of being billed incorrectly suggest that there may be a lack of professionalism and respect towards customers. This can significantly affect the overall experience and loyalty towards the salon.

Another significant weakness is the long waiting time mentioned in one of the comments. Having to wait for three hours for a scheduled appointment is highly inconvenient and can lead to frustration for customers. This suggests that the salon may have issues with managing their time and appointments effectively.

Hygiene and cleanliness also emerged as concerns in a review. The comment about the place being filthy and the lack of attention to equipment sterilization is alarming. These issues raise questions about the salon's adherence to sanitation practices, which is a crucial aspect of nail services. Poor hygiene practices can not only harm customers but also damage the salon's reputation and credibility.

Pricing is another area of weakness that was highlighted in a couple of comments. One review mentioned high prices for a work product that was just below acceptable. This suggests that Number One Nails may be charging premium prices without consistently delivering correspondingly high-quality results. The review about additional charges without proper communication with the customer also highlights a lack of transparency in pricing, which can lead to customer dissatisfaction and embarrassment.

In summary, Number One Nails has strengths in terms of a beautiful atmosphere, skilled staff, and the ability to deliver visually appealing results. However, the salon faces significant weaknesses related to poor customer service, long waiting times, hygiene and cleanliness concerns, and pricing issues. Addressing these weaknesses would be crucial for improving the overall customer experience and enhancing the salon's reputation.

Best TL Reviews

I've been getting my pedicures done here for almost 3 years and have been trying to give them a chance but have had multiple bad experiences including being constantly talked to rudely by the owner, billed wrong on more than one occasion and the straw that broke the camel's back was having to wait 3 hours for an appointment I scheduled ahead of time. On top of that, the quality of work done really hasn't been that good for the price.

I love #1 nails been going to get my nails here since I was a kid. Beautiful work beautiful atmosphere ????

Everyone was so incredibly kind. I had a wonderful experience here for a manicure and I will certainly return! Thank you!

Megan is phenomenal! Awesome service. Very comfortable and friendly environment. Definitely recommend, you won’t leave unhappy.

Ugh! Very nice people but place is filthy and NO attention to proper sterilization of equipment - gross!!!! The final work product was just below acceptable with high-end salon price. I’d look for other options.

Love my birthday nails always a good feeling walking out of here thank you ????

Not happy w/ my pedicure nails r all different sizes/ some r short & some are long... didn't file them I guess ... expensive 4 a bad job ..im from out of town & won't b back... so embarrassing...

Gave me price for 40bucks 2 sets of nails then adds on additional costs with my 12yr old grand daughter without talking to me charged me 60 a set. Very embarrassing and made my grand daughter feel like she dis something wrong. Since when do u ask a child if u want to make upgrades that almost double the price.