Pearl Nails

+1 973-566-0050

629 Bloomfield Ave, Bloomfield, NJ 07003 United States of America

Open Today: -

Quick Facts About Pearl Nails

Strengths:

1. Positive customer reviews: The nail salon has received several positive comments from customers, praising the overall experience, professionalism of the owners, and the nail technicians' ability to fulfill their requests and create beautiful nail designs. These positive reviews indicate a high level of customer satisfaction.

2. Longevity: Pearl Nails has been in business for 8 years, indicating that they have built a loyal customer base and have maintained their reputation over time. This longevity suggests that they have a steady stream of customers and are able to provide consistent service.

3. Embracing creativity: Customers appreciate that the nail technicians at Pearl Nails embrace their creative nail art ideas, no matter how ambitious. This indicates that the salon is open to trying new designs and accommodating customer preferences, making it an attractive option for those who enjoy unique and personalized nail art.

4. Clean and comfortable environment: The salon is described as nice and clean, with comfortable spa chairs. This creates a pleasant and relaxing atmosphere for customers, contributing to their overall satisfaction and enjoyment of the nail service.

5. Reasonable prices: Multiple customers mention that the prices at Pearl Nails are reasonable, especially for trending nails and gel sets. Affordable prices can attract more customers, especially in a competitive market, by offering quality service without breaking the bank.

6. Fast and efficient service: Some customers appreciate the salon's quick service, noting that the staff is speedy and efficient. This is especially important to customers who value time and want to fit their nail appointments into a busy schedule.

Weaknesses:

1. Nail longevity: One customer expressed disappointment that their nails did not last long and that they started to lift and come off after just three days. This suggests that the durability of the nail enhancements may be a weakness, and improvement may be needed in terms of product quality or application techniques.

2. Customer service during repairs: One customer complained about the attitude of a technician when they went to fix their lifting nails. The technician did not properly address the issue and only added nail glue instead of redoing the nails. This indicates a weakness in customer service when it comes to handling and resolving complaints.

3. Limited complaint resolution approach: Based on the comment above, it seems that the nail salon may have a limited approach to resolving customer complaints. Instead of providing a satisfactory solution, the technician simply added nail glue, which may not address the underlying issue or prevent further problems.

4. Lack of specific nail services mentioned: While customers generally express satisfaction with their manicure and pedicure experiences, the comments do not mention specific services offered. This may indicate that the salon does not have a diverse range of specialized nail services, which could be a weakness for customers who are looking for more specific treatments or techniques.

In conclusion, Pearl Nails has several strengths, including positive customer reviews, longevity in the industry, creativity in nail art, a clean environment, reasonable prices, and fast service. However, weaknesses include issues with nail longevity, customer service during repairs, a limited complaint resolution approach, and a potential lack of specific nail services. These weaknesses could affect customer satisfaction and may require attention from the salon to improve overall service quality.

Best TL Reviews

Omg! I love this Nail Salon! One of the best nail experiences in Essex County. I have been going here for the past 8 years - and I look forward to every appointment. The owners, Henry and Lin, are soo sweet and professional. The nail technicians always embrace my crazy nail art ideas, no matter how ambitious - and trust, they slay every single time. I’m heavy on the referrals for Pearl Nails, and happy to say my friends and family love it here too! Great Job you guys! Glad to be a client ????

$90 for nails that fly off like press ons. They do great designs but after 3 days my nails were lifting and one completely came off.

Went to go get them fixed and the lady had an attitude. She didn’t take off the lifting nails and redo them. She simply added nail glue …????

Nice and clean salon with comfortable spa chair. Technicians are experienced and knowledgeable. They did great with my nail shapes and gel full set. They're reasonable and do listen to requests and delivered. They have good selection of colors. My nails last a long time, more than other places. Their prices for trending nails are reasonable too. One of the best local nail salons.

They are so nice and they always do a great job. The prices are reasonable and they have a lot of cool stuff to choose from. I highly recommend coming here if you're looking for a new nail salon!

They are always friendly and super fast, which is pretty important when you are in a hurry! The service is great and their prices are reasonable. I highly recommend this place to anyone looking for a manicure or pedicure!

I had a pedicure today and it was the best one I've ever had. The technician was so friendly and made sure to ask me if everything was okay, which was really nice. I left feeling so pampered and relaxed!

My wife had her manicure & pedicure done here and absolutely loved it. Lovely staffs and made you feel a million dollars. 5-star experience and highly recommend!

I have been getting pedicures for 20 years and have been to many spas. I feel super comfortable here, the tech is awesome. I always feel at home when I come in. I rate it 5 stars!