Peoples Beauty Supply

+1 314-837-3113

8466 N Lindbergh Blvd, Florissant, MO 63031 United States of America

Open Today: -

Quick Facts About Peoples Beauty Supply

Peoples Beauty Supply place, based on the comments provided, demonstrates both strengths and weaknesses. Overall, the strengths of the store include friendly, welcoming staff, a good selection of products, fair prices, and a personalized approach to customer service. On the other hand, the weaknesses include perceptions of rude behavior, poor customer service, limited product selection, and difficulties in communication.

Starting with the strengths, multiple comments highlight the friendly and appreciative nature of the staff. Customers report feeling greeted and thanked upon entry and exit, which creates a welcoming atmosphere. The staff also appears to be willing to go the extra mile, offering assistance in finding products and even helping customers carry large items to their cars. This personalized approach contributes to a positive shopping experience and fosters a good relationship between the store and its patrons.

Another strength mentioned is the good selection of products available at Peoples Beauty Supply. Customers appreciate being able to find whatever they are looking for and often leave the store with more than what they initially intended to purchase. This suggests that the store adequately caters to customer needs and offers a wide range of beauty products.

Fair pricing is also noted as a strength of Peoples Beauty Supply. Customers perceive the prices to be reasonable, making the store an attractive option for purchases. Additionally, the inclusion of gospel music creates a pleasant and uplifting environment for customers.

However, there are also several weaknesses observed by customers. The most significant concerns the behavior of the staff towards certain customers. Multiple comments mention feeling followed and accused of potential theft, which results in discomfort and a negative shopping experience. This kind of behavior not only alienates potential customers but can also create a lasting negative impression of the store.

Furthermore, instances of poor customer service are mentioned. One customer mentions being hung up on when asking a question, while another recounts an experience of being ignored and treated rudely by a salesman. These incidents highlight the importance of effective and respectful communication in providing a positive shopping experience.

Another weakness identified is the limited product selection, specifically regarding different brands of hair products. Although the store offers a satisfactory range of products overall, there are instances where customers were unable to find specific brands they were looking for. This can be frustrating for customers and may lead them to seek alternatives elsewhere.

Lastly, difficulties in communication and language barriers are noted as a weakness. Multiple customers mention that they struggled to understand the staff due to their accents or speaking style. This can create issues in comprehending product information or effectively communicating concerns and inquiries. Clear and effective communication is essential in ensuring customer satisfaction and meeting their needs.

In conclusion, Peoples Beauty Supply place has its strengths in friendly and appreciative staff, a good selection of products, fair pricing, and a personalized approach to customer service. However, the store also exhibits weaknesses in terms of perceptions of rude behavior, poor customer service, limited product selection, and communication difficulties. It is crucial for the store to address these weaknesses to provide a consistently positive shopping experience for customers and maximize customer loyalty.

Best TL Reviews

They follow you around the store as if you are going to steal! They are very RUDE and the grumpy Dad is Very Angry and Rude! I picked up some Remy hair and he came over and took it and said this is 12 inches and it is Very Expensive as though I might steal it. I feel uncomfortable shopping in that store. I will NOT be back!

i called and asked a question and he hung up on me ..

Hands down THE nicest staff ever! ALWAYS greeted when I walk in, ALWAYS thanked when leaving, ALWAYS willing to help find products. I've purchased large items that I couldn't take to my car in one trip, without even asking they're bringing it to my car for me. I've never not been able to find whatever I stop in to pick up. And I never come out with only the things I'm shopping for.lol

My FAVORITE beauty supply.

Very nice people. Extremely appreciative of me as a customer whenever I visit the store. I have never been followed nor mistreated in anyway

This place isn't even worthy of 1 star. I went in here for the first time with my mother and will NEVER return. They followed us so closely as if we were going to steal, which made me extremely uncomfortable. I asked the salesman a question and he looked at me and walked away as if he had someone else to tend to, but we were the only customers in the store. He came back to the counter and says "what do you want", to which I replied nothing and walked out of the door. I have never received such poor customer service in my life! If you want to be treated with respect don't step foot inside of this place.

The store owner couple always greet you, they have a nice selection, the prices are fair and they play gospel music:) But like most beauty supply stores, they have a no refund exchange only policy. Today I had to exchange an item and wanted to purchase 3 packs of hair for a quick weave, but they didn't sell any of the 5 brands I was looking for. So I settled for something and noticed I bought the wrong length on 1 of the packs and exchanged it for a longer length. While sitting in the car, before leaving I googled the hair I purchased and saw that it was on sale for $10 cheaper and there hasn't been a Youtube review of that hair since 2012. The hair didn't look to be of quality and that video got 15 likes and 14 dislikes. So I decided I'd better exchange it for something better. When the husband saw me coming from a distance he grumbled and said ma'am this last time, no more exchange, you exchange 4 times already; which isn't true. I said no problem and thinking to myself, you have a limited selection anyway. While looking at another brand of hair, the wife came over and explained it was a better brand, but more expensive...yeah, $15 more, but it was buy 1 get 1 half off. I found the wife to be friendly and helpful with a good attitude, unlike her husband. But his attitude changed when he found out I was buying "more expensive" hair. He said you have a $20 store credit, go find something. Afterwards, he was back to his friendly self and said Thank Yooouuu, Happy Easter. He's an old guy with a quick temper, but I'm glad it worked out in the end.

They are money hungry and forces you to buy a product that they placed in the wrong spot but does not exchange it for the correct one!!! We need to support our own business and stay out of these folk stores because if it wasn't for us they wouldn't have stores!! They are rude and you can't understand nothing they are saying!!!!

The prices a normal but the Customer service is awesome. This is the only store (like this) i will patronize in the area. The others follow you around too much.