Quick Facts About Perfect Nails
Perfect Nails place has received a mixture of positive and negative feedback from customers. In order to assess the strengths and weaknesses of the establishment, it is important to analyze the comments provided.
One of the main weaknesses expressed by customers is the issue of long wait times. Multiple customers complained about having to wait for extended periods of time before receiving their services. One customer mentioned waiting from 2:30 to 7:10 and still not receiving a pedicure. This indicates that the salon may be understaffed, as there were only two people working, who are also the owners. Another customer mentioned that they waited for 30-40 minutes before being informed that only one of them could receive a pedicure. These experiences reflect poor organization and management, potentially leading to customer dissatisfaction and loss of business.
The issue of being treated rudely was also mentioned by a customer. This indicates a weakness in customer service. A business should strive to create a welcoming and friendly environment for all customers. If customers feel unwelcome or are treated poorly, they are likely to be deterred from returning and may spread negative word-of-mouth, potentially damaging the reputation of the salon.
There were also specific complaints about the quality of the work performed at Perfect Nails place. Customers mentioned that their nails looked terrible, with gel polish peeling off and paint jobs being described as horrible. These comments highlight a weakness in the technical skills of the staff. In a nail salon, it is crucial for employees to have expertise in performing various services, such as acrylics, pedicures, and gel polish application. Poor quality work can result in dissatisfied customers, decreased loyalty, and negative reviews, ultimately affecting the reputation and success of the business.
On the other hand, there were positive experiences shared by some customers. One customer expressed appreciation for the salon’s ability to accommodate them even though they were a nail biter, providing a positive and non-judgmental experience. Another customer mentioned that they did not have to wait long and praised the staff as being nice and friendly. These comments indicate strengths in customer service and efficiency. Good customer service and quick turnaround times can enhance the overall experience and increase customer satisfaction.
One loyal customer who has been going to Perfect Nails place for a few years defended the establishment against negative reviews. They mentioned that they have never had issues with long wait times because they always schedule appointments in advance. This suggests that the salon is capable of providing prompt service and encourages customers to make appointments to minimize waiting times. Additionally, this customer praised the owners and mentioned that they always leave satisfied. This positive feedback showcases the strengths of the staff's technical skills and their ability to maintain customer loyalty.
In summary, Perfect Nails place has strengths in customer service, efficiency, and the ability to create loyal customers. However, weaknesses in managing wait times, providing quality work, and offering a welcoming atmosphere have been identified. Addressing these weaknesses by hiring additional staff, improving technical skills, and enhancing customer service training can help improve the overall experience at Perfect Nails place. Efforts should also be made to ensure customers feel welcome and appreciated, as this can greatly impact their decision to return and recommend the salon to others.
Best TL Reviews
If you don't like long waits and being treated very rudely I suggest you don't go there
My daughter and I went in for acrylics and pedicures and was there from 2:30 to 7:10. We left with a set of acrylics on and she was able to get her toes painted I didn't receive my pedicure due to the long wait. There was literally four people ahead of us when we got there I don't mind to wait but that's ridiculous. I'll never go back they're understaffed there's only two people that work there which are the owners. Clearly they're overworked they should consider closing. And the quality of their work is terrible. Very overpriced.
I went and got my nails done here, and by far my favorite nail place I’ve been to. They are the first nail place that has not made fun of me for being a nail biter and done my nails under an hour and made them look awesome! I definitely will be back!!
HORRIBLE! My nails look terrible and also priced me 70 bucks for this…
The Pedicure and Massage was amazing. I absolutely loved them. But when it came to my acrylics the job looked rushed my gel polish wasn’t completely set and started peeling off in sticky nasty chunks by the time I got home.
Very nice people. They were busy, but I didn't have to wait long at all. Will definitely go back.
Was a clean place, but didn't feel like I was welcomed. Also I am not happy how my nails turned out. Paint job was horrible will not go back.
I have been going here for a couple of years and will never go anywhere else. I am amazed at the stupidity of the other reviews also. When you go into a nail salon on a weekend as a walk-in you will always have to wait, that's a given. You also will have to wait even longer if they have people who have scheduled appointments, which is what you should always do to ensure you are in and out promptly! I have never had an issue here, never had to wait. I always call a day in advance or the morning of and schedule my appointment. Johnny and Kim are amazing and I have never left less than satisfied. The older man who does pedicures speaks NO english, so if you try to talk to him and he just looks at you and laughs it's because he doesn't know what you are saying!
My husband and I went to get a pedicure because we had time to kill waiting on some friends. It was a Saturday, probably busiest day right? First they only had 3 people working. They were all occupied. There were two ladies sitting and waiting. We knew we would have to wait on them, which again was fine, but we sat there for 30-40 minutes when one of techs finally went over and checked sign in sheet. Came over to us and said they only had time to do one of us not both. First this was at 345. Didn't close till 7pm. And could you not have checked that immediately when we walked in instead of waiting while we sat there 40 minutes. Completely unacceptable and unprofessional on all fronts. Will never enter those doors again.
Place Pictures
Perfect Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
Places
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